michalB

this is correct. Number of users definitely affects I/O operations. The map for website is loaded from the TEMP for each user trying to display the map. To relocate the temp directory, you would need to change the value of the system's TEMP environment variable. This, however, may affect all other applications using the…

Thanks, Richard. I appreciate your comment. I'll pass this information to our engineering team.

This might be a calculation that is not based on the data in the database, but rather on the number of VLANs on that port, as I mentioned in my previous post. You might need to contact our support to get this figured out.

When there are only some maps that cannot be displayed on web, and they can be displayed in NA, it is usually a performance issue. Do you have a large number of nested maps, or large number of devices on the map? I can't tell what is your issue until I know what is in the log. Would you mind checking the OrionWeb log for…

You should be able to telnet to the device. Specify the read-write community string in the configuration mode (see help for command "snmp-server", for example snmp-server community private rw). Netflow export can be configured from the console too, in case the NetFlow Configurator does not work well. See "ip flow-export"…

As superfly99 noted, since this works for all your devices but one, it has to be something with the device. It does not necessarily need to be wrong, but there may be something incompatible with our TFTP Server (and it may actually work with another TFTP server solution). You may want to compare IOS versions between the…

click the Edit button on the web map resource. The zoom value has to be set to 100 (%)

Sure, extend the conditions in the last two "full join" blocks. I guess Null0 is the port name, so the conditions would be where UDT_Port.Speed = 10000000000 and Name <> 'Null0' or where UDT_Port.Speed = 10000000000 and UDT_Port.OperationalStatus <> 1 and Name <> 'Null0'

The custom properties for ports are definitely on our roadmap.

User Graphics folder is designed to store your graphics that you manually add (and they are synchronized with database). The Imported folder is designed to hold pictures that you paste on maps from Clipboard. 

Recycling the application pool every time the memory usage exceeds (let's say) 400MB might help. This should be available option in the IIS manager.

The message means that the IP SLA operation TCP Connect is not supported by the device. You may try to create the operation manually on the device and then add it to IP SLA Manager. If you succeed to create the operation, the problem is with the application.

I found a solution that might be suitable for you, though it requires modifying Orion website code. Before editing anything, make sure you have a backup of the files. Also please note that this has been tested with 9.5.1 only. 1) locate the folder with Orion website (usually c:\inetpub\Solarwinds) 2) open file…

This is mostly caused by two things: UDT fails to read the events from event log due to security settings, or the user login event log messages are not in the event log. Both cases are covered in the troubleshooting section of the administrator's guide, page 392 and 393 Sections are named - No User Data Retrieved Via WMI…

what do you mean with the "outside"? Apparently, your device does not fully support SNMPv2 (GetBulk query). You should check for software update with the vendor.

Unfortunately, I have to confirm that SSL and TLS are currently not supported. I have submitted this as a feature request. As a work around, you can use some kind of free SMTP proxy you will run on your machine (or anywhere in your network) and that will forward your messages to Google SMTP server.

ecklerwr1: you are right

The files are stored in the database and when they are deleted from the file system, they are marked as deleted in the database, so the other instances of Network Atlas connecting to the server are forced to delete the file from their local system. You would have to find the row describing the previously imported picture…

The error is logged because the application tried to search the domain but failed to log in using the available credentials. That is fine as long as you can actually see the results

I am not sure, but if the port type is determined correctly by UDT, then you could filter them out in the where condition as well. Ethernet ports have type 6, trunk ports have 54 (I think, check the values in UDT_Port.PortType column). So my query without the ports with type "54" looks like this (the text I added is in…

There are couple options you have: 1) if you do not have valid maintenance, you can purchase a new version, or you can try to uninstall the current version, delete the remains, and install it again (as a clean installation). 2) if you have valid maintenance, download the latest version from customer portal, and install it.…

correct, you can add files for different statuses this way.

The only issue I can see right now is that you have an entry in the list of domain controllers for domain BBB but the search fails on not having credentials for domain BBB.CCC.DDD. Can you try specifying the full domain names in the settings? It appears from the log like there is no entry in the folder's NTFS access list…

Network Atlas should work behind a proxy.

The log looks alright, so I guess we will have to perform more detailed troubleshooting. I recommend contacting support and referencing this thread.

All maps are stored in database and are synchronized to a client on demand. The client may be a web server or an instance of Network Atlas. So the first load takes quite long, because all the maps need to be downloaded. However, when a map is being displayed on the website for the second time, the maps are already on the…

hi, we have an internal ticket for this issue. I have added this thread as a reference to that ticket. (For dev, it is FB 4581)

We have re-tested the MIB Walk application in the environment you specified and did not see any issue. Could you please open a support ticket and reference this thread? Thank you.

There is currently no available work around for this. I would highly suggest upgrading to the latest version of Orion and Engineer's Toolset to take advantage of the upgraded browser integration built in JavaScript.

The Historical Traceroutes resource (screenshot below) provides information on the routes that occurred during the existence of the operation. You can expand each one of the paths to see the hops and their details. The data are always only for the most recent occurrence of the trace route, the devices do not store older…