martin.susil

If SQL server has instance name, then that instance name is present in the name of the performance counter category. Our default templates work for SQL server with default instance (not named instance). If user has SQL server instances named, then it's required to update the names of the performance counter categories.

This is the vbscript, which uses WMI to connect to remote computer to monitor service state. You can easily modify the end of the script so it returns 'Up' when service is down. Then you can use this vbscript in Windows Script Monitor component.…

I have a domain admin account but still cannot access some of the Windows 2003-2008 template items when I test the connection. They are * Distributed Transaction Coordinator * Network Connections * Protected Storage * Remote Registry Are these services actually running on the server or are they stopped? What is the error…

Chris, do you need to use WMI? Wouldn't Performance Counter Monitor work for you? If so, then please have a look at 'MSMQ Queue' performance object. It has 'Messages in Queue' counter.

Also SQL Server User Experience Monitor uses provided credentials for both - Windows Authentication and SQL Authentication. Order, in which these methods are tried is driven by option in Monitor settings (on Application Edit page). Therefore maybe just changing this option could resolve the issue.

Hello, could you please provide more details about the issue with "snmp polling of Linux 6 / Squid 3 has changed back to Squid 2 snmp-gets". Are you talking about some particular template in SAM, which would change behavior after NPM upgrade? Or do you mean anything else? Thank you

If you want to use SQL Server User Experience monitor to get some performance metrics using SQL queries, then SQL user should have at least following privileges: Server role: User should be at least in ‘processadmin’ role. Otherwise these two higher roles also have required access: serveradmin, sysadminDatabase role: it’s…

Thank you. We are investigating this - tracking this internally as FB59918

You are correct, there is no out of the box template. You need to create your own template or add this monitor to existing template manually

Actually SQL Server User Experience Monitor should be working over TCP when you are trying to monitor remote SQL server. Are you sure that TCP is enabled on that remote server and there is no firewall blocking the connection? If so, please open a support ticket and reference this thread. We will look into it.

Hello, if IP address has DHCP lease, then IPAM displays it as 'Used' as long as the lease information is present on the DHCP server. When IPAM detects, that DHCP lease of an address has ended, it marks the IP address as 'Available' not 'Transient'. That's the difference against behavior of ICMP/SNMP scan. If there was an…

Are your HTTP Monitors set to 'Follow Redirect'? If so, could you try to disable it to see if behavior changes?

Hello, could you provide more details on what exactly you are trying to achieve?

Only number of Nodes and Components are licensed in APM/SAM. Hardware Health monitoring does not count against the license so you can monitor as many hardware sensors as you want on as many nodes as you have licensed.

You were upgrading on the same box where you had APM 3.x installed or did you install APM 4 on another machine? You should open a support ticket and reference this thread. We can help you to reset credentials for all components if needed

Are IP addressed marked as 'Used' and still their last response time is not updated? If it is so, then it could be caused by a known issue - 'last response time' does not get updated if SNMP scanning is turned off in IPAM settings. So are you using both ICMP and SNMP for scanning or only ICMP?

Hello, what APM version were you using previously? APM 3.5? There were some changes in this area to allow SQL Monitors also return a message, not just numeric value... Could you give us example of SQL query which fails now? Also, could you execute this SQL query directly on Oracle database and share what value it returns…

Please have a look to 'ResourceProperties' table in your Orion database. There should not be any records with ResourceID = 0. If there are any rows with ResourceID = 0, then you will need to delete them. Please make sure you have database backup available just to be safe.

Hello, following SQL query returns dates in local time (local to SQL server): SELECT ID ,Name ,NodeID ,DATEADD(hh, DATEDIFF(hh, GETUTCDATE(), GETDATE()), UnmanageFrom) as UnmanageFromLocalTime ,UnmanageFrom AS UnmanageFromUtcTime ,DATEADD(hh, DATEDIFF(hh, GETUTCDATE(), GETDATE()), UnmanageUntil) as UnmanageUntilLocalTime…

Do those processes have a different command line parameters? If yes, then you could use 'Command Line Filter' setting when editing component options to specify which instance you are interested in.

I have an "all applications" resource and I would like to filter to display filtered components only. Is that possible? It is not possible to filter components displayed within 'All Applications' resource. Can this be accomplished by a different resource? Can I filter by component in the "top xx components"? component name…

You can use APM to alert on a service being stopped. But what exactly do you mean by having alerts on processes that are hung in task manager? You can use APM to alert on processes when CPU or Memory usages gets over certain threshold, would that work for you?

Unfortunately File Age Monitor does not support wildcards. You could achieve what you want by writing a custom script (vbscript or PowerShell) and execute it from Windows Script Monitor or PowerShell Monitor. You could have a look at our 'FileModified (vbscript)' template for inspiration.

Hello, The first screenshot correctly shows that the script returned value for 'Down' status. 2nd shows, that your script does not output statistic value (ie 'WScript.Echo "Statistic:123"') I would suggest to have a look at the 'Creating a Windows Script Monitor' section in APM Administrator's guide. You can see there,…

Could you post a screenshot with error message?

Hello, this sounds like a Groups thing. I would suggest to do the following: You will need to create two groups: * Group of DNS servers (let's call it 'DNS Group'). Add all three DNS servers here and what's important - set Status rollup to 'Best'. So if at least 1 DNS is up, the status of the whole group will be up. * 2nd…

I suggest that you open a support ticket and reference this thread. We will need to check log files to see where the error comes from.

Hello, SAM is using cscript.exe to execute Windows Script Monitor. The first thing you should try is to run your script manually from a command line using following syntax: cscript.exe /E:rubyscript path_to_your_script_file argument1 argument2 This will confirm if cscript.exe and Windows Script Host works correctly with…

Hello, unfortunately this is currently not possible in APM.

One thing you could try would be to rebuild website directory: - Stop Orion services and website - Delete everything from c:\inetpub\SolarWinds (or whatever directory you are using for website) - Run the Configuration Wizard, select 'Website' and let it finish If that doesn't help, then please open a support ticket and…