martin.susil

The Orion server, where it doesn't work - does it have multiple network interfaces? Did you try to specify valid IP address (the one from subnet, which is served by DHCP server) in 'Sender IP Address' field?

I can't see any advantages in setting all applications or templates to x64. We have introduced that option mainly for WMI polling and for PowerShell monitors - some PowerShell addins (for example Exchange Management) are not available in 32bit mode so it would not be possible to use them from APM in native way until now.…

Please check how you have DHCP User Experience Monitor configured. Do you use the same 'DHCP Discovery Request Type' on both servers? If your server has multiple network interfaces, please make sure that you enter correct IP to 'Sender Adapter IP' field (to make sure APM won't try to contact DHCP server on incorrect…

If you experience issues with corrupted profiles, that need to be deleted and recreated again, then it might have to use MAPI probe in read-only mode. In that case it won't do any changes to MAPI profile. If I'm not mistaken this option was introduced in APM 4 and you can enable it by editing config file (c:\Program Files…

Problem with WMI and memory over 4 GB should be resolved in APM 5.0. We will introduce option to run our polling jobs in 64bit mode to overcome this OS limitation. There is a beta available in case anyone wants to try it.

Hello BakerD, I suggest to use the following logic with 'OmitAlerts' custom field: Write anything (ie '1', 'True', ...) to this field if you DO NOT want to get alerts for the subnet. Keep this field empty for subnets, which should show up in alerts. Then add simple condition 'OmitAlerts is empty'. That should work (only…

Aaron, DHCP User Experience Monitor was updated in upcoming APM 4.0.2 to support 'Relay' mode. Since there is 4.0.2 RC1 already available, could you give it a try? If you can't see it in your customer portal, then please ping Craig, he will provision it for you.

You are correct, that SNMP Process Monitor always downloads the whole table when application is polled. But it is done only by first component in application so if you would have several SNMP Process Monitors within application, then 2nd component would just reuse cached data retrieved by the first one. Therefore combining…

Hello, are you sure that the case # you have posted is the correct one? I've checked our tracking system and that number is assigned to completely different case. Regarding exit code 128, what operating system is Orion running on? Are you using latest version of Windows Script Host? This exit code indicates that…

There are often firewalls or packet filtering configured on routers. In that case you need to make sure it doesn't block UDP packets.

I would suggest that you open a support ticket and reference this thread

We are tracking this issue internally as FB74395 and it seems to be reproducible in house. I will let you know soon how it looks. Thank you

The weird thing is that you say that CPU load on that system increases even when just 1 processes is polled from the box and CPU load stays that way. Are you sure this happens when you have just 1 SNMP Process Monitor set on that node? In that case it would look more like some issue in net-snmp because APM would poll the…

Sometimes Performance Counters get corrupted and it is necessary to rebuild them using 'lodctr /R' command as described here. Could you give it a try? Also when it stops working - are there some errors logged in Windows Event Log on that remote VM?

Hello, actually 'Component Name' doesn't have impact on APMServiceControl. But you are correct that 'Net Service Name' (in monitor settings) needs to be 'Service Name' (as displayed in Service properties). In APM 4.2, this was changed so APMServiceControl also works with service display name - like PsService does.

Isn't there anything in the Windows Event Log, which would indicate why is the SQL Server service crashing?

Hello Bahlkris, instead of using suppress condition with enumeration of subnets you dont want to monitor, you could alter 'Trigger Condition' - add new simple condition 'CIDR is not equal to 30' That would filter out all /30 subnets.

sorry, it should be 1 exchange server utilized 300mb in the 6 hours time. we tested on one particular servers only. Hello, what polling frequency do you use? Default (5 minutes) or something different? You said you had a support case open for this issue - could you tell me the case number? Windows Service Monitors can work…

It would help if you could write what error message you saw when you switch to RPC mode :)

If you decide to go with custom view for that application template. Then you can add Custom Object resource to that particular application template view and set Custom Object Resource to show that customized gauge.

In that case, it is incorrect behavior of IIS or web application hosted on it. Maybe there is a bug in the web application, which is causing worker processed to become orphaned. Or maybe some files in the directory with the web application are being modified quite often and that is causing web application restart (start of…

Could you reference the support case number here? Is APM installed on Windows with English regional settings?

Permanent solution would be what Jason suggests in that KB. It would be permanent until you run Configuration Wizard again and re-configure website.

Please open a support ticket for that and reference this thread. IPAM Nodes are hidden by default to prevent users from getting SQL server under high load by mistake (IPAM Nodes correspond to database table, which might contain millions of rows) Support will tell you how to enable them.

Hello, I would recommend to have a look at list of processes after several hours when the scripts start to fail when executed from APM. Check if there is a large number of IE processes. It would indicate, that COM objects were not closed properly within the script.

Thank you for feedback. I would like to clarify how things are with Exchange 2010 OWA monitoring. As Lukas mentioned above, there was a bug in APM 4.0.2 and earlier - Exchange 2007-2010 OWA template had a bug that it was always 'Up'. Even when login failed. So it was possibly giving you false information. When we have…

To find out what counter is APM looking for, just click on 'Edit Application' to get to Edit Application page and expand that component. You will see name, category and instance settings for that particular counter and you can compare it with what you can see using perfmon.exe on Exchange server.

Hello, Unfortunately Bronx was referencing different issue - previous APM versions didn't show dates in regional format on APM website (dates were always shown in English format). That was fixed in APM 4.2. But that is not related to issue you are seeing with your custom script.

Could you open a support ticket and reference this thread? We will need to get more details about your environment and database as during our performance tests we didn't see that high load time values

Jaroslaw, could you provide a screenshot how your Windows Service Monitor is configured? Maybe you are using 'Service Display Name' instead of 'Service Name' in this monitor's settings?