mark_wiggans

 This tutorial walks you through all of the steps www.solarwinds.com/.../OrionCustomPollerSetup.html including how to verify within the DB if the Custom Poller has been enabled. Please verify that it is in fact enabled.

I wanted to add that all rows in your spreadsheet that have a valid IPv4 Address will be imported. An IPv4 Column is required to continue with the import. Ensure that one spreadsheet column maps to a database column. This import Wizard will try to use the first non-blank row to figure out what database value it should be.…

when you edit the account it will be a Yes or No.....

 They will vary by product and version. The best bet is to contact customer service to get the accurate listings of the SNs associated with your account. Off the top of my head from what I remember the Orion 7 & 8s range is in the 5100s with v9 = 6100s and NTA = 5600s and APM would be the 8000s. Cirrus v4 = 6100s.

Kevin- Hotfix 5 has not been released yet- unless you were one of the volunteers who tested it? We have received positive results back from those who have applied it and the release for this fix is imminent.

 Bjorn- Do you have any support tickets open or recently closed that have your diagnostic files attached to them?If not, would you mind submitting them in a new ticket so DEV can look into this further. forms.netsuite.com/.../externalcasepage.nl 

Try using the mass edit described here.

 From the Website - > Alerts and select Basic for the Alerting engine- Do you see your alerts at the bottom? You will need to uncheck them to acknowledge them. HTH 

 Yes, this is something planned. I do not have a time frame.

 DEP? Right-clickon My Computer and select properties Click on Advanced Click the Settings button in the performance section Click on the Data Execution Prevention tab Set to Turn on DEP for Essential Windows programs and service only You will now need to reboot the server and then re-run the Configuration Wizardfrom…

(I just upgraded to V8.5.1 and tried this). What? This must be a typo? Thanks for the tip! 

yes- see below:

 What happens when you unload the IIS? Also what do you see when you view IIS from the Admin. Services. Is there a re SW website listed as running?

 It is now bundled with the current Eval... depending on when you downloaded it. If you have had v9 a few weeks then just submit a ticket and support can assist you. http://thwack.com/support/

 Correct, it is already bundled with V9 from within the customer portals. After 5pm today you should see the SP1 in the customer portal as well. The SP1 Production version link can also be found amongst the latest updates on the right column of this page www.solarwinds.com/.../

 To avoid confusion the Eval linked has been removed. Thanks!

 Have you already applied Hotfix 1?

 I would like to help you out here- What did you do step by step - or maybe post the case number if you have already relayed this information in the ticket- This is the first release where there was a crossover with portals so I'm trying to determine what the root cause is here, thanks.

 this may help too... www.solarwinds.com/.../OrionCustomPollerSetup.html

:-) just a change control on the customer's end-

 Yes- problem solved. The update is here -

 It is forthcoming- For more info you can visit this thread-

You'll need the APM module.

 From the Parent Map - when you right click on the Object in question -> then properties , is the Show Child Map checked?

 No. At this point you should open a support ticket. Something needs to be truncated within your db- usually the syslog or traps table has grown substantially large preventing the maintenance & compact from working. Reducing your poller settings as well as creating syslog rules might help. Are you using any other modules?

 Can you log in as guest account? if so then go into the database and change the homepageviewid field to match This can be found in the Accounts table. This should be an easy fix but there are a few different things to try. Just call into support if you cannot resolve this soon.

You're posting on an old thread that's referencing 8.0. We made a lot of changes for 8.5- Which version are you using? If you are seeing this error with 8.5 I'd encourage you to open a Support ticket on your issue that we can collects logs and diagnostics on your specific problem.

 yes, I read the message and not the title- The WEB-ONLY interface is the stand alone web server.

Perhaps a restart of the custom poller service would resynchronize it?

I believe Kondor's issue was resolved in this thread. -