kricker

Would this come through the email as an in line image, or as an attachment?

I mean does it display the image IN the email, if you send a note. My users won't look at attachments, they don't have time and most of them are on mobile devices receiving their email. I need it to display the image right in the body of the email.

Thank you, this query will be useful to me.

So, this feature was requested/proposed in 2013. It's now 2018. Where the heck are you on this?! It's a feature that even non-ticketing websites like Sharepoint and even free blogs offer. I'm even seeing free ticketing web solutions offering this. 

Upvoting, this is necessary. The built-in reporting is useless.

Agreed, why wouldn't it have that?

I'd be interested to see how your HTML testing goes.

Thank you, yes I think that will help.

Thanks for sharing your SQL report, we ran into the same reporting issues in WHD and are going to SQL instead. This is going to shorten my time commitment to it immensely. 

I did try this and it worked! The only problem is that the BB code showed in the email received. I may be inserting this incorrectly though - I put it into the template text in WHD. Is this where it should go, or somewhere in the CSS or properties file? I'm completely new to BB code. I've inserted screenshots below of what…

Thank you, I will give this a try.

Depends on what rights you have given the custom field to as far as clients. Go to Settings > Tickets > Custom Fields and where it says Client in the upper right, you can adjust what it does for clients.

Thank you, we did find those already but wanted to find the column that held the calculation itself. I appreciate your insight.

You can also add the first option to be blank in a popup menu if you use a ; before the first item in the list. That way it will appear blank to the end user, and they will know to use the dropdown to select an option.

Ours does this too, and after a lot of testing things we've determined it's a bug. Seems to be happening to a lot of people and I am guessing it's due to the lack of work they put into the product.

Agreed, we have over 175 custom fields and a great number of emails we want to pull data for. At the rate we are accumulating new custom fields, we won't be able to keep up with changing the emails templates.

Thank you, how do you do this with a problem ticket? Kaylen Ricker Lead Helpdesk/Desktop Analyst – Information Technology Saint Paul Corporate Office 2400 Wycliff Street Saint Paul, MN 55114 Office #(651) 659-2217 www.macarthurco.com

Thank you, this works awesome!

Mine isn't showing up in the notes detail, however when I use this in an email template it comes through to the user. Any ideas on this to work around the bug? I'd love to be able to do so if possible.

cyribus, could you give an example? I would be interested in trying this if it works out for us.

I think you would want to use a text field, yes. We don't seem to have that issue in text fields.

Would you be willing to share a generic version of the scripts you are using?

I'd definitely suggest a feature request in this case. It's a good idea.

From what I have heard from Solarwinds support, that is not possible.

I would like to get a report that shows the closing date of the ticket and the due date of the ticket so I can see which tickets are not meeting SLA. I would also like to get a report of tickets approaching SLA so I can get forecasting for tickets due this week, this month, etc. It would be great to be able to break it…

Looks like this will work for us too, thank you!

Wish I could help but I had the same question a few days ago. I ended up calling Solarwinds Tech support for WHD, and they told me the only way to do it is to through either a search filter in the group view, or changing the tech permissions to remove those location or tech groups.

I think the problem is that there IS no roadmap. It hasn't been updated since Nov of 2017! How are we supposed to know what's coming up, if we can't get a commitment to any features or enhancements in any future release?!

Does anyone have a query like the above example for the 12.5 version? I am getting errors running the 2015 query which I assume is related to table names or other details changing between versions. 

Because the UI isn't capable of it. You'll notice they do disappear once you save the ticket, though. Occasionally it bugs out and you have to leave the ticket and come back to it, or if it's really bad, logout, clear your browser caches, and then restart the browser to try again.