kellytice ✭✭✭✭✭

I would think the main concern here would be: 1) Are they Windows machines? and 2) Can WHD talk to them using WMI? If the answer is yes to both of them then you should, in theory, be able to pull the asset info in from them. The most common issue there is likely firewall ports blocking the ports used by WMI to collect the…

no, unfortunately there isn't much you can do with the P.O. information in WHD aside from track it and associate it with a ticket as a reference.

Hmm.. not a way to have it inspect the email header that i'm aware of... but you can already just create multiple entries in the "Incoming Mail Settings" area. So you could make one for helpdesk@bubbas.org and make others for hrsupport@bubbas.org and facilities.bubbas.org. You would need to have different mailboxes for…

Do you have discovery running to pull asset records in from another source (another program, database, or WMI discovery scan)? <-- if so it would be shown under Setup -> Assets -> Discovery Connections. The reason i ask is that each Discovery Connection will have an option in it (near the bottom) that will let you define…

No, there is not any functionality to run scripts before/after Windows updates. You might see some reference to running scripts with 'packageboot' but that function only works for running scripts immediately before or after an individual 3rd party package update - not around a group of Windows updates, unfortunately.

Somewhat surprised nobody saw/answered this yet. :\ Here is a link that shows support for all of SolarWinds products for SQL 2012/SQL 2014 and Windows 2012: SolarWinds Knowledge Base :: Windows Server 2012 and SQL Server 2012 and 2014 Support

So Hotmail is technically using Outlook.com now, correct? If so, check out this page: Set up an email app with Outlook.com - Outlook.com Help‌ It looks like you would need to use IMAP or POP3 for the "Incoming mail settings"; POP3 is pretty easy. For the Outgoing mail settings you would use SMTP. Here's the relevant…

I'm not sure what you mean by "elements" in this context. WHD doesn't have such a term, but perhaps you can clarify what you mean?

Managed Computers node is essentially just a place where machines that have been targeted with some task (like Update Deployments, Inventory, Discovery - which is basically a port scan that looks for open ports and gathers MAC address info, etc...) are listed. That node is one of the way Patch Manager determines how many…

In this scenario is it the Tech that is creating the ticket, or the end-user (Client) that is creating it? On the Tech side when i create a ticket, after i associate the Client account with the ticket on the "Client Info" tab i can then go to the "Asset info" tab and choose assets to associate with the ticket. If the…

No, that's not an option.

Nope; that space is what's used to display FAQs (if any are associated with the currently selected Request Type)

That task should be a 'point-in-time' task so it should not retry. If you want to make sure and can still login to the Patch Manager server locally, you can launch Patch Manager console and go to the Administration and Reporting -> Active Tasks view to see if it is still listed as a current task. If so, you should be able…

Rooms themselves can't be 'booked' in the system.. One possible workaround is that you could create Asset records for each Room. You could then mark those asset records as "reservable" which would allow the clients to request a reservation for the assets and the Techs could then "check out" the asset to the user at the…

For consistency, "deleted" things are typically still in the database...they are just marked as deleted in there. I don't see a field that stores the time it was deleted. There is a field in that asset table for "last_updated timestamp with time zone". Although that very well may be it the time you're looking for, it…

Patch Manager can go on the WSUS server or on a different Windows server. Many Patch Manager customers install Patch Manager on the WSUS box. It would probably not be recommended to install it on the Orion box with NPM/SAM, but that non-recommendation is largely based just on the potential performance hit. I am not aware…

can you digress on what you mean by "not able to get a connection"? Do you mean they aren't showing up as WSUS clients, or that running a task like Detect Now/Inventory/update deployment/etc... is failing? if the latter - any error messages displayed?

Not sure exactly what you're looking for here.... if you're asking: * Can you require users submitting tickets to add an attachment? * No. * Can you allow users submitting tickets to add an attachment?* Yes One thing that might be of interest if people are not reading the FAQs is the "Instructions" field that can be…

Yes, go to Setup -> Tickets -> Tasks. Create a new Task and define a schedule for it on the first tab. On the Task Elements tab, create a new Task Element. Each Task Element is what will get turned into a ticket.

Option 1 : have Change Request tickets have their own Status, like ChangeRequest; that Status could be automatically set for certain Request Types through an Action Rule. Have that Status configured to automatically close tickets after 90 days. Option 2 : I don't think you can set up a Task to take an action of deleting…

There is a setting (at least in my installed-from-scratch 12.5 environment) to say how many weeks to include in dashboard data. It is under Setup -> General -> Options -> ​Max Weeks of Data in Dashboard

The "E-Mail Reminder Interval" setting on the "Approval Basics" tab of the approval process should be what you're looking for (i think!)

I work for SolarWinds, so i'll answer the more technical/functional side of your questions but I'm sure others may pop in to answer the 'how do you feel about' and 'how easy is it' aspects. Is it fairly easy to deploy other updates that are not part of the native Patch Manager? [KT] You can build your own packages for any…

No, this is not currently possible in WHD. This is an older thread, and not directly related to SolarWinds, but it's a discussion of possible options for this type of notification, including a description of setting up a script on an AD server to email users directly:…

Hmm.. not sure what might be going on here. When i am looking at an asset (asset #9 in this case) and go to the Ticket Details tab, i get this view: When you say "if i click to see purchase date and warranty expiration", what exactly are you clicking? A screenshot or two may be helpful to understand the issue.

I don't believe so as the option to mass email level techs is defined at that level so you can have it set to email all level 2 Techs when it comes into level 2, but not because it came into level 1.

Hmm.. i did not think it was a requirement for that, but the first thing i would check is: If you go to Patch Manager System Configuration -> Management Groups -> [click the name of your Management Group] ... is the WSUS server listed there? If not, run the "Management Group Wizard" from the Actions pane and add it, then…

No i don't believe you can restrict the Client user from going into History on their Client portal and changing that value. However, if you let the user choose the Priority level of the ticket instead of creating a custom field for it, i don't think the Clients can modify that field once the ticket has been created. That…

No, i don't believe this is possible.

I had thought that was the default behavior of the system. There is an option for auto notification under Setup -> Tickets -> Options -> Auto-Reply to Client Never Ticket Creation Only All Client Updates