kellytice ✭✭✭✭✭

Needed is not a valid string to filter on for the "Update Installation State (Friendly Name)" field. Try removing the line in the filter at the bottom that says "update installation state (friendly name) equals Needed" and replace it with these two lines (together these roughly equate to needed since you are looking for…

I don't think you can do that with a report since it doesn't look like Reports have a filter on "date opened". You should, however, be able to craft a query to pull that info. You could give your query a name and save it, then run it whenever you'd like. Something like this: In this case i went to Tickets -> Search Tickets…

Questions: * Which of the 4 possible packages are you publishing?* iTunes 12.6.0.95 (x86) * iTunes 12.6.0.95 (x86) (upgrade) * iTunes 12.6.0.95 (x64) * iTunes 12.6.0.95 (x64) (upgrade) * Are the machine(s) you are targeting Workstations? It is sometimes really hard to determine what is the 'culprit' when machines are…

SolarWinds doesn't alter the .MSP files themselves; if they were built in a way that does not support uninstall, Patch Manager doesn't have any control over that. The AcroRdrDCUpd file you mentioned is an .MSP file that was authored by Adobe.

Hmm.. so I'm not sure (yet) if there is a report that will show exactly what you wanted (machines that have not received updates in x days). However, there may be some useful info in the reporting section: IF you know that the machines are WSUS clients and IF you have run (or have a recurring schedule to run) a WSUS…

If you're technically inclined, you can pull a list from the WHD API: Web Help Desk REST API Guide​ I can do a really simple SQL query to dump out a list, but the problem there is that it doesn't show the Parent->Child relationships...so i need to write a better SQL query. If i have some time i'll look at that.

The (optional) Patch Manager agent is completely separate from the SAM agent. Patch Manager only deals with Windows updates; no linux or mac support.

You can have more than one LDAP connection in your WHD environment if you'd like. The biggest potential issue i could see is that you'll need to be able to connect to the AD/LDAP server of that other environment. Typically that will use port 389 (if non-secure) or port 636 if secure (using an SSL cert). So, it could…

There is an existing report that shows a percentage summary by computer group (Approved Update Summaries by computer group) - it is under the WSUS Reports -> Windows Server Update Server Analytics folder. If you are building your own report, i think the field you are looking for is called "Group Memberships"; it is…

You may be able to create an Action Rule for this. Not 100% it would work as i don't have a setup like that at the moment with Tasks & child tickets - so you'd want to test it first! - but here's my thought: Action rule Action Rule Info tab: set it to 'on all updates' and 'only if the criteria did not match before the…

There are a couple of ways you can accomplish SSO with WHD (where users go to the web page and get automatically logged in without having to type username/password). Both require some external work/software: * Active Directory Federation Services (ADFS) - if you have ADFS set up for your Active Directory environment, you…

The API is REST-based, so it should be possible to have it GET a list of tickets matching certain criteria, then have your script read custom field data from those tickets.

The hardware/software inventory gathers information on installed software, which captures what is in Add/Remove Programs (or Programs and Features as it is referred to in some Operating Systems). Internet Explorer does not show up there; it is more integrated with the OS. It *is* possible (although it is not enabled by…

This does seem odd to me - i would not anticipate them to add themselves unless: * you have bulk sync enabled for the LDAP connection and the scheduled sync happened, or * the user logged in to WHD (even if you haven't 'pulled that user into WHD' yet, the fact that the LDAP connection exists can allow them to log in, which…

Is this after launching the SCCM console and browsing to the 3rd party updates view in there? If so, try closing the SCCM console, then open it by right-clicking the icon for it and choose the option to "run as administrator" The main benefit of the Patch Manager integration with the SCCM console is just that you can…

You can add multiple WSUS servers to one Patch Manager console. If you are using SCCM to deploy Windows Updates in the future, that uses a WSUS server also (they just call it a Software Update Point (SUP), so you can just add that in by going to Update Services and adding it there. Be sure to make sure you point it to the…

WHD is typically licensed on an "active named Tech" basis. e.g. if you had a license for 2 Techs, those could be: JOHN DOE MARY SUE Technically you could have a 3rd named Tech in the system but only 2 of the 3 could be "Active" at any given time, like this: JOHN DOE (active) MARY SUE (active) BOB ARCTOR (inactive) In the…

jmcsparin is correct; admins can see everything. If a Tech is just a "Tech" (e.g. not an Admin Tech) then they can be restricted by "Tech Permissions". Options in Tech Permissions include limiting Techs to only see tickets/clients/assets from a certain Company, Location, or Department, but there is also another option:…

There are basically 2 different types of ticket reports - the first is the 'normal' ticket report where you can choose "bar chart/pie chart/table only" and specify one or two ticket fields to cross-reference. These are just exportable to .PDF. The other is "Billing Report", which primarily shows you the number of tickets…

In general, Client (end-user) accounts in WHD can store basic info about the users (username/first name/last name/telephone/email/location/department/company) but you can also create any Client Custom Fields that you'd like to in order to store other info, like Role for example. If you have an LDAP connection configured in…

You can create a package for any .exe or .msi or .msp you want to deploy. There is a bit of work in defining some rules for it, but it should be possible to do. this video talks about those concepts: Package Creation Fundamentals - YouTube

You can create your own Asset Status entries and set any given asset to that status. It's not an archive per se as it will still be there and query-able, but you can create whatever different Asset Status things you want.

If you are under current maintenance for your WHD license, you can open a ticket with Tech Support and they can help you reset the admin account/password. Submit a Ticket | SolarWinds Customer Portal I believe you'll need to know your company's SolarWinds ID (SWID). If you don't know it you'll likely need to contact…

I was trying to see if there was an obvious field in the database but i haven't found one. :\ So, i don't have a good answer on how to find this out for historical tickets, but with little bit of work you could set something up to track current/future ones (even if you only leave this in place temporarily). In a nutshell,…

I believe so. What you'll need to do is: * If you haven't already enabled it, go into Setup -> Locations (or it might be called Companies and Locations) -> Options and enable "Departments" * If you haven't already done so you can create any needed Departments ... or you could modify your LDAP connection to AD to pull in…

i don't have an environment where i can test that at the moment so this might be a long shot, but do you need the / that is immediately following the (deleted %3D 1) i don't see a forward slash there in the examples given in the API doc.

Hmm.. if you edit the Discovery Connection you have for SCCM, there is an Attribute Mappings tab at the top. I believe the default for the SCCM connector is that "Client User Names" (the WHD field) is populated from the "User Name" field in SCCM. Looking through the list of options, I don't really see a different user name…

That is not currently possible. I've long thought this would be a good thing to have; here's a feature request I just made for this that you can vote up if you'd like:

The Software Publishing Wizard doesn't always work. It is possible to use a certificate from your own CA for the publishing certificate. Information on how to create that certificate using your own CA would be helpful.

This sounds like it could be done but there would be several steps! Rough ideas: Create 2 different Request Types, something like: iPad App Request <-- this is what an end user would select when submitting a ticket. and iPad APP Request Staff Review <-- This is what the Techs would review - it will be the 'child' ticket.…