joshberman

I too agree with you guys. I don't think the saying "if it's not in the ticket, it didn't happen," should ever serve as a get out of jail free card. When end user satisfaction is the name of the game, there is no such option. Rather, this saying should serve as a reminder that there are minimum levels of information needed…

I was in disbelief of this myself... until I started talking to some of our customers. To answer your question - not very well!

Thanks to everyone who participated and congrats to all of our winners!

Thanks for this feedback and for sharing a bit about your experience battling to bring compliance into focus for your organization. I'm sure others can identify with this struggle. I would like to note that when we cover the topic of compliance we often revert back to a common theme: compliant does not equal secure. With…

Just thought I'd share this companion post which I published on LinkedIn around the time the HIPAA Phase 2 Audits were announced. It contains some great information regarding the audit protocols and highlights what's anticipated for 2017. Check it out here: http://bit.ly/2eP6CO4

Just thought I'd share a recent article from curtisi​ on this subject: WanaCrypt v1 Detection Rule Log & Event Manager (LEM) and Patch Manger users should find a lot of value in this. For those of you that are new to these solutions, this provides a small taste of the capabilities of each product to respond to such…

Congrats to those who made it through Week 1 unscathed! Next week, we focus on the industry perspective...

Congrats, bradwalters1128​! Nice work!

Thanks for sharing these insights. We actually touched on this subject, on numerous occasions, throughout this series. Fascinating yet scary stuff!

I could not have summed this up any better myself. This is precisely the way we should approach today's (5/4) THWACK Mission question and how we tackle the challenges of meeting and maintaining compliance. To all those that struggled with today's question, buckle up, it's going to be a bumpy ride. I hope you're up for the…

Congrats, dcokers​!

THWACKsters, I'd hate for this conversation to get stale on us! How about the Venom Security Vulnerability, Petya (the predecessor to Petrwrap), the crippling DynDNS incident, and the hugely impacting Target, Home Depot, and OPM breaches? Anybody care to write a short description of these events and site a source to earn…

Congrats! Last week was a tough one... nice work!

Thanks! That's just something I threw in there to provide more context. Glad you like em'!

Just wanted to share two articles which highlight some pertinent information regarding both PCI DSS and HIPAA. Check them out on THWACK! PCI DSS 3.2 is Coming! HIPAA Phase 2 Audits Are Coming!!​

jeremymayfield tsowers chipperrocks10 - Thanks for the feedback everyone! If you're digging the compliance-related content, I strongly, strongly urge you to join me as I host the final installment of our Security Kung Fu Series this Thursday (5/4) at 12 PM CDT. There, I will be joined by jhynds​ and Dez​ to share our…

Thrilled you're enjoying it thus far, Peter! And, I'm glad you continue to be a champion of LEM. I should mention, there are other solutions within the SolarWinds Security Portfolio that can contribute to a business' ability to meet and maintain compliance as well (foreshadowing week #4 of this Mission) ... stay tuned.

Thanks for contributing this info!

Since you brought up compliance, PCI DSS mandates that you "do not use vendor-supplied defaults for system passwords and other security parameters" - this is the focus of requirement #2. If you must uphold PCI compliance, it's likely that this requirement will tip the scale in favor of focusing on those default passwords…

I echo this sentiment wholeheartedly! Thanks so much for sharing your thoughts!

I am EXTREMELY interested in hearing some responses on this. Sometimes compliance is thrown in your lap, other times you find yourself (by choice) in a role dedicated to the job. I know IT pros that fall into both categories. Interested in both perspectives.

WHD 12.5 Beta 1 is no longer accepting new participants. Please stand by for more updates. Alternatively, if you are interested in downloading the latest version of WHD for trial, visit http://www.solarwinds.com/help-desk-software.

If you enjoyed this session, I welcome you to join me tomorrow (11/29) for another awesome IT support-related event! Click the link below for more details! Bridging the ITSM Divide Webinar

Glad you enjoyed it! Just a heads up, we have made all the Security Kung Fu Sessions available for on-demand access. Check them out here: Security Kung Fu Webcast Series

Thanks! I owe a great deal of credit to curtisi for his help and guidance.

Totally understand that! Here is a blog I found that speaks to how Web Help Desk is able to assist in your compliance efforts surrounding HIPAA - CMDPrompt Blog. Based on this and the combined use of these two solutions, I think you're on to something. Let me know how things pan out.

I hope everyone found the update to Question #9 helpful!

Absolutely, being essentially cut-off from using one or more credit card brands to collect payment can be a major detriment to a business - even more so than a one-off fine.

Well, there's still time... I'm just glad I'm not in the IT pro's shoes right now.

Hi THWACKERS, Just wanted to thank everyone that has provided constructive criticisms regarding this particular mission. You feedback is certainly appreciated. As the creator of this mission, if I were to grade myself on a familiar scale, I can't say I'd come away without a Red X or two. However, if you make it out of this…