jmodjeski · Systems Engineer · ✭✭✭✭✭

I always end up calling tech support at 3AM after spending the last 20 hours trying to figure out what's wrong first, As a last resort before declaring defeat. only to find out I was typing something wrong for the last 2 hours and I really didn't have a problem at all. 

I would upgrade to latest Production Versions, If you download the offline installer that will include the latest HotFix.

First make sure you have a backup of your database.. if possible remove your licenses back to solarwinds portal. Installing on a new server is pretty straight forward. If you are building new server with the same name and IPAddress, then the Orion Configuration will do any adjustments need to the database. There is guide…

I am having this exact problem, I have 4.2.4 full version, now I can find it or the additional poller or web server installs.

I have an Update for this, The Web.config is specific to each version of SolarWinds and modules installed. After running the Configuration Wizard you need to reapply these changes. Save a copy of web.config before making changes. Stop the website using Orion Service Manager I tested on 2020.2 modify the following for…

SolarWinds Orion is the best tool suited for sharing. The intuitive interface can be easily modified to match the needs of the individual, technology team or management objective. With a single click users can answer their own question before sending an email or waiting on hold. 

I would open a support incident on this problem. I can only speculate since I have not observed this exact issue. I suspect a problem with MS dot Net Patches.

I added the UTC to Local time conversions so could determine if interface up/down transitions occurred during business hours. If everything is UTC there is not much to convert since the Sql time stamp is also in UTC. 

On the map click on each link on your map, right click to edit properties, I suspect the one of the links is associated to a deleted interface.

above I noticed you have the map highlighted, click on the one of the undefined objects on the left to highlight it, then properties above should be available,

You will need to remove the object using Network Atlas, Deleted maps, nodes, interfaces, applications and the like remain assigned on the map to the ghosted object you are seeing on your map. In Network Atlas open the map that you want to edit, On the left click the + sign to display all the Map Objects, Select the Unknown…

I have renamed all alerts that send emails to be prefixed with an underscore, this will put them at the top of the list, I have also named them so that I know what devices and what groups of tech teams would be getting emailed. when there is a warning about a planned outage I disable the alerts that would send emails,…

I know for fact these Orion Modules did not require Java, either on the server or client to be installed. SAM 6.1.1 QoE 1.0 IPAM 4. NCM 7.2.2 NPM 11.0.1 UDT 3.1.0 IVIM 1.10 Toolset v11.0,1 TFTP Server 11.0.0.5 SCP Server 1.1.0.4 Orion Network Atlas 1.12.1007 I have only evaluated FSM, I can't recall if Java was needed. I…

I don't know exactly what you are attempting, Maybe if you try this it will work, If you have an unresolved IP Address that is associated with a business application, Create an External Node in NPM and assign the IP Address to it.

I am not sure I have the exact answer, I have observed the issue described, I discovered that I have Agents that were not getting updated, when I deleted those agents from the system the problem disappeared. Merely cause and effect, as when I added the agents back it reinstalled the updated agent, and I could not reproduce…

I have had this exact problem, I needed to open a ticket with support, they got back to me in less then a half hour, they were able to talk me through the problem by nulling specific tables in the data base, and running a small program provided by support on the primary polling engine, They also reset the licenses on the…

Do you have a back up of the database prior to the failed install?? There are number of tables and views that are added to Database when NCM is being configured. If you restore of the database all changes made since the failed upgrade would be lost. But if you have a enough space on your database server you could attempt a…

The following will explain how to prevent access to a specific OID on a Cisco device. Securing Simple Network Management Protocol - Cisco Routinely walking a large portion of the MIB can have consequences. Using the above guide, you can create a view to exclude access to the OID that caused the problem. This will prevent…

When trying to use command line to connect to Orion using AccountID and Password, I have found the password seems to get jumbled or dropped. What I did was create shortcut or bookmark that includes the full URL with the AccountID and Password, then use the command line to open that.

the monitor is great but it is only a monitor dependent on polling cycle, the quickest way to get information about the psu is to send a SNMP TRAP, Here are some details from Cisco about the MIB, How to Track When a Power Supply Dies or Redundant Supply Changes State Using SNMP - Cisco Configure the switch to send the trap…

Use the Compliance Tools and Build Policies that can check any part of the configuration, This will alert you to differences in configuration from the policy and allow you to design remediation to correct missing or improper configurations.

I would create a custom property, Then have a script use it as a variable to increment it, then save new value to the same custom property.

My solution was to create Operator accounts that can only create changes and Approval accounts that are only used to review and approve submitted changes, the Approval accounts are prefixed with AP- so those approval actions stand out in the audit log, this make it easier to confirm the Approval was not given for that same…

I would investigate using a Custom SQL Query, Pretty much anything you want to display can be shown using a query. It will create a list much like a report, also supports a URL link that be customized. You could create a query that displays nodes and interfaces, each linking to the default or custom node or interface view,…

try these settings Web Console settings

there is a way to cause the alert level to show the worst of all the devices to group, for the map, create a view that only shows the map, this will remove the folders under the map,

I have had to explain this to my Network engineers, Transmit Discards; But Router Stats Show No Errors

I have this issue due the Proxy requirements of systems on my network, After having encountered a number of wrong turns about how to correct this. As with anything there are often many different right answers. Though when you are attempting to correct a problem right in front of you. All those will intended pieces of…

I would check to make sure the SQL Maintenance scripts are completing properly, I have noticed some tables can be skipped. To resolve this I kept changing the schedule when SQL Maintenance runs. It should not be run at the same as a backup or when the web maintenance is scheduled. Depending on the size of your…