jiri.tomek

Hello byrona, Polling Timeout is time interval for which system waits until specified poll is finished. If any poll for any reason takes longer than specified timeout, component ends as "Not Available" with error "Timeout". Reasons for timeout can be various from socket timeout during connection to WMI subsystem not…

Hello Fred, mentioned folder "C:\users\seum-user-#\appdata\local\microsoft\windows" and especially its subfolder "WER" is used to store application crash report when any application crashes. If this folder grows for SEUM users, it probably means that WPM player processes are crashing. We've seen some websites that were…

Hello John, Orion installs only those plugins that it needs for collecting data from agents. So it's not wrong that some agents have more plugins than others. For example if the Agent is not also a Node in Orion or if the Node is not set to Agent polling then most of plugins are not deployed. If you add the Node and set…

Hello, unfortunately, Windows Event Log monitor changes status if it finds at least one occurrence of the event. You can't tell it to go down if it finds for example "at least 10 events" since last poll. Statistic threshold can be used to report number of events in general, but in your case you would have to set monitor to…

Hello Richard, WPM does not officially support 3rd party plugins for IE. Some of these plugins just don't work if they don't run inside "real" IE instance. WPM uses only IE rendering core installed in the system but host it inside own UI. Some plugins may work but if they don't, there is not much we can do about that.

Hello, this is not possible with WPM. Text match action has just true/false output.

Hello, WPM players don't have any "auto-restart" feature built in. You can setup an Orion alert that once WPM player seems stuck will restart that service remotely for example through Powershell script. However, we would be really interested why your players get to this "stuck" state. If you have some player that has this…

Are all those servers sharing the same database? Are those two WPM servers additional pollers or just WPM Players? If they are just players then they get updated automatically. If they are full additional pollers then you need to update them yourself.

Hello Zach, have you tried WMI access using that account remotely using "wbemtest" tool? Is it working? How exactly do you use that service account? Do you use it as APM credentials assigned to Windows Server 2003-2008 template or do you have SolarWinds services running under that account?

Hello MNT, have you tried if SNMP works correctly on DL360 and DL580? Try to use some SNMP agent to query for those OIDs to see if they are really available or not.

Hello Christian, 1) You can mix communication methods as you want, no matter if it's on main server or additional poller. You can also have for example 2 agents in passive mode where poller connects to agents and 3 agents in active mode (player-initiated) where agents connect to poller. 2) There is an "Additional website"…

Hello Jason, as you mentioned, our Event Log monitor can alert you on presence of some vents but it doesn't give you the contents of event so you can't work with them in alerts. You can use Windows Script Monitor as you do now but instead of sending an email to you you can return "Message" field that can contain event text…

Hello, File Size Monitor is executed on APM server so you have to specify path using UNC name. For example: \\computername\c$\logfile\errors.log Check if you can access monitored file from APM server using this path.

Hello, Recorder is not doing anything special. You can check it's User Agent string by navigating to http://www.useragentstring.com/ to see how exactly it's reported to the website. The User Agent string that the error reports is the same as IE 11 reports. It's described for example here: Internet Explorer 11’s Many…

Hello, Error you mention is fixed in APM 3.5. However it still means that you have probably configured monitor in a wrong way because this message "Specified Cast is not valid" can occur only if monitor fails. What are you trying to monitor and how do you have your monitor set up?

Hello kreases, what version of APM do you have and which monitor do you use for this?

Hello Simon, all CSS and JS files are referenced using relative paths so domain name should make no difference. Are you able to access those files directly using both domains? We don't require or force styles and javascripts to be served from particular domain. Check your webserver configuration if you don't have something…

SEUM uses it's own local user accounts when running playbacks. They are named "SEUM-User-X" where X is a number from 1 to 7. Downloaded files are then stored in "Temporary Internet Files" folder for particular user. However you can't say which playback runs under which user, it's based on current load. We also try to…

Hello Ken, HTTP monitors can be used only to check if page contains required string or not. If you need to get some data and parse it, you need to create custom script for that.

Hello, I assume that you are using XY mode to automate the menu. You can try to use special mode of normal recording mode instead. Press and hold "Ctrl+Shift" and do the actions with menu. When "Ctrl+Shift" is pressed WPM Recorder records ALL mouse actions, including MouseOver. You have to be careful what you do and only…

Hello Andrew, thank very much you for your feedback! I submitted your request #2 as FB79452. I have just one question for request #1, what do you mean by "group by step"? Do you mean having all steps from all transactions on the top level of the tree and expand to parent transactions? It doesn't make much sense to me since…

Hello, WPM allows you to check for string only in web page, it does not support searching in downloaded files. Moreover PDF is not simple text file so searching in PDF is something that usually only PDF reader application can do.

Hello, you need correct credentials that are valid on Orion host and also on monitored computer. This error message should be something like "Unable to impersonate user "domain\username". This user must be a valid user on the Orion Server/Polling Engine." Check that credential that you are using have "logon locally"…

Hello Shailesh, to answer your questions: 1 and 2. If you want to monitor Oracle from database perspective, then you need only SQL access from APM server to Oracle. APM Oracle User Experience Monitor runs SQL queries against database and gets results from these queries. If you want to monitor Oracle also from system…

Hello, you recorded transaction using Recorder under your domain account so internal helpdesk application automatically logged you in using your domain account. Transactions on SEUM player use custom local accounts that are not part of domain so helpdesk application doesn't allow then to automatically log in. Best solution…

Hello, can you try to use SWQL studio from SDK and run the query that you run from Java also there? Does it also give you only one record instead of expected number? Can you try to run following query in SQL directly? SELECT [T1].[NodeID] AS C1, [T1].[SpeedMHz] AS C2, [T1].[NumberOfCores] AS C3, [T1].[NumberOfThreads] AS…

Hello, please open a support ticket for this. It seems to be an error in APM.

Hello, you can monitor a process based on executable name using "Process Monitor - SNMP" or "Process Monitor - WMI" in "Process and Service Component Monitors". Just enter process name (executable name) in "Process Name" field. Whether to use SNMP or WMI depends on situation. Preferred way is SNMP because it is faster and…

Hello, you can try to create monitor through "Find Processes, Services, and Performance Counters" in APM Settings. There is a wizard to add performance counters.

Hello Dave, do you have some custom scripts in APM? I can't think of other reason why notepad processes are spawned than some custom script in Windows Script Monitor that spawns them without closing.