jiri.tomek

Hello Erik, WPM has two ways how to use user account for transactions. * If target page accepts username/password authentication, there should be authentication dialog popping up in recorder where you can enter credentials of a user. then these credentials will be used only for that transaction. * If target page requires…

One option could be to use Domain accounts for WPM player and then use GPO to set IE compatibility mode settings - https://technet.microsoft.com/en-us/library/dn321457.aspx Domain accounts can be configured using "c:\Program Files (x86)\SolarWinds\Orion\SEUM\Player\SolarWinds.SEUM.AgentDomainConfigurationTool.exe" where…

Hello Simon, you don't have to create 20 templates for your servers. You can create just one template, specify any credentials, port and instance name you want and then change these for each server individually. Create your template and fill in all required values (you have to fill also port and instance name, but you…

Hello Jeff, you can easily check this by running "wbemtest" command on target system. "Windows management instrumentation tester" window appears, there click "Connect", set "Namespace" to "root\cimv2" and click "Connect" again. Then click "Enum Classes ...", leave "Enter superclass name" empty, select "Recursive" and click…

Hello Jason, recording contains dimensions of the Recorder window and playback tries to size the browser to the same size. If you have smaller Recorder window during recording it will shrink player window during playback. Only known limitation is that resolution bigger than 1920 x 1200 during recording will cause issues…

Hello, Part that SAM uses for SSH is internal component of product and it is not exposed as standalone command or tool. You will have to use external program that you call from alert action "Execute an External Program" to do what you need.

Hello Mark, can you give us some use case how would you like to use Multiple Object Chart with SEUM so we can get better understanding of your needs? Thank you.

Hello Donald, you can achieve this by setting advanced alert and naming your service monitors in certain way. If you need to have service components in different application templates, name every "bad" service component with some special name like "Service XY down_service". You have to include some not common string to…

Hello Bob, we are currently working on this. See this post. "Containers" are what you are looking for.

Hello Tom, you can monitor Business Objects processes directly with "Process Monitor - SNMP" or "Process Monitor - WMI" . Use SNMP if available because of less overhead. Further monitoring can be done using "BusinessObjects monitoring probes" (monitoring guide). You can run these probes periodically by task scheduler/cron…

Hello, these errors mean that target page was not in correct state during playback. First thing to check is a screenshot on Transaction Details page which will tell you how page looked when it failed. If you compare the page with one you get when playing transaction in Recorder you may find out why it's different. It may…

Hello Abdul, don't you have also certificate based authentication prior to form based? You can set some web application to require certificate when accessing them. This certificate can be installed in Internet Explorer so it's transparent for users but when APM tries to connect, it has no certificate so is gets 401 error.…

Hello Marc, I looked into diagnostics you sent us and found out that worker processes are crashing quite often because of some error in SHLWAPI.dll library. This library is Windows system file and is used by many applications including Internet Explorer. Something on pages that you are monitoring probably causes error in…

Hello Mark, what you see in WER folder are not really SEUM files. They are error reports generated by Windows when any problem occurs. If you have a lot of these files, it probably means that SEUM processes are crashing for some reason. SEUM has a robust recovery features so you may not notice that in your results. I would…

Hello, there are few options but each of them has some drawbacks: 1) You can add username and password to URL to access any page. If you create a user account which is a "guest" user and has account limitations set only to required items you can then add iframe with link such as:…

You have to use APM:Component in "Type of property to monitor" in "Trigger condition" for alert if you want to use ${ComponentId}. This variable is not available if you use APM:Application alert.

Just to clarify Roger's answer, ${ComponentId} is just numeric part. You have to use it as foo/.../MonitorDetails.aspx

Hello, unfortunately you can't change this format now. It's a known bug in those grid controls that should be fixed.

Hello Darkshooter, error you mention means that target computer doesn't support OID specified in template. In the first place you should verify that Cisco Call manager on target computer has SNMP configured and exposes it's data through SNMP. Use some SNMP browser to try to get those data. If Cisco call manager has SNMP…

Hello, I suppose that you installed Oracle client from Solarwinds customers portal to enable Oracle monitor in APM. This client package contains only light version of Oracle client which doesn't support all character sets. To support all character sets that Oracle can have you need either full version of Oracle Client…

Group of groups can become quite performance intensive thing. If you have multiple different element types or multiple levels of groups, resulting database query to load all the data becomes highly complex. In your case it looks that you just reached the limit that server is able to process as single query. You can try to…

Hello, you should not set password via mmc. If you set password via config file and workerUserPasswordOverride, delete AgentSettings.dat file and restart player, it will recreate accounts itself. After that you can login using password from workerUserPasswordOverride to these accounts. Or, if you can use domain accounts…

Hello Jason, UP/DOWN status is always monitored by APM. Thresholds are there just to allow you to set more levels of notifications. If you need only UP/DOWN info, just set the thresholds to some high values (100% for CPU, 99999 for memory). APM will still collect performance data but your processes will be just UP or DOWN.…

Hello Paul, how many scripts do you run simultaneously? There is known issue with Windows scripting host when it is unable to run more scripts if it reaches some limit. However this limit is in hundreds of simultaneous scripts. Maybe you use some global object (COM, ActiveX) in your script that has some limit?

Hello, I'm not sure I understand what exactly are you trying to do. Do you mean that if you add a new WPM player and assign a transaction it takes 5 minutes to get the first data? Or is it something else? If you can provide step-by-step list what you do it would be helpful.

Hello, do you really want to replace SHA certificates with MD5? MD5 is older and officially vulnerable algorithm, you would be in fact degrading security by this action. Moreover, MD5 certificates don't work with latest .NET Framework updates so you could break your Orion installation by doing that. Or did you mean…

Hello Brent, with "ICMP only" node status is determined by "ping" status. APM can use other ways than SNMP to get application status of node. One is WMI. If you can use WMI, you can use APM quite well without SNMP. However you can't monitor Linux without SNMP except custom Linux scripts.

Hello, did you migrate machine where the recorder is installed? It looks that encryption key used for recorder settings encryption is not valid or is corrupted. Try to delete file C:\Users\cneelakant\AppData\Local\SolarWinds\SolarWinds.SEUM.Recorder._Url_5hhda0qhi5rqz1tz3u0x4s1qgxqdrl44\2.0.1.1060\user.config and restart…

Hello, Agent plugins more or less mirror product structure on pollers. JobEngine is job execution plugin, similar to JobEngine service on pollers. If this fails to install nothing is polled. Other plugins cover parts of whole product polling in the same way you have it when polling agent-less. Two interfaces plugins are…

Hello Jim, passwords in transaction are encrypted and stored in DB in XML structure in each recording step. There is no API to change them today. You would have to load XML from DB, encrypt new passwords properly, replace them in XML and save it back to DB. This is not supported operation so if you decide to go this way…