jaygriffin500

This is our workaround: 1) Create the ticket 2) Turn off email (Recipients) 3) SAVE --- Ticket should still be open. 4) Select Tech 5) Check on Recipient – Tech 6) Save and Email

Can V2 also allow more than 10 items? I think 25 would be great.

So is this still happening in the 2019.04 release? We had a lot problems with this in earlier versions. I upgraded three days ago and so far we haven't see this issue re-occur.

did you check Action Rules under processes?

You would need to a create an Action Rule under Process. Screen 1 you can set to at Ticket Creation Screen 2 Criteria - you can condition on your Department field Screen 3 Actions - Modify Ticket to set the requestion

Why no post or notification of the new version being released?

Searching by "Location" doesn't work for you? Isn't their address tied to a specific location?

Not completely sure I am following you... but can you do this with request type? May depend on how many options you need to specify: Request Type: New Desktop -- under there Accounting Desktop, HR Desktop, etc... New Laptop -- under there Engineering Laptop, Graphic Design Laptop, etc...

You can forward that email conversation to your WHD email address and change the subject to: Ticket:999 Action:TechUpdate MinutesWorked:11 The Action: TechUpdate will add the email thread to the ticket. MinutesWorked is optional.

What version is this?

Yes -- Make the parent ticket a "Problem" instead of a Service Incident. Make the child tickets "Incidents". Only thing I do not like about this is if you close the Parent it also closes the Incidents.

Anyone figured this out yet?

We have the same issue -- to the point it has rendered UDT pretty useless. We can't turn on alerting or we get 7-8 "false" alerts per day. Does anyone know if this has been resolved? The manager in charge is ready to pitch UDT in the trashcan and move on to another product.