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Both. I removed the monitor from both nodes and readded them with no success. I restart the SQL server on Friday after upgrading to SAM 6.2.1. No success.

How is the testing of the counters and alerts coming along?

Have you tried entering the IP address and see if that worked? I can't say I had this issue exactly, but I couldn't get alerts to fly to my SMTP relay server when I used the DNS name. However, I had success using the IP address. Also, are there any security settings blocking the internal relay or any settings (SMTPS,…

aLTeReGo‌, I installed the SAM 6.2.1 upgraded, rebooted both servers late Friday evening and checked everything this morning. I read a thread posted by dabs‌ (Appinsight for SQL‌), and read the mentioned Microsoft article. Thinking I might have an issue with the counters, I performed the following. However, when I opened a…

I'm going to push the upgrade this evening and see how it performs over the weekend. I'll post back on Monday.

redlotus‌, in my experience, repairing the instance took no more than 30 minutes. My SQL 2014 & 2012 servers were running on Server 2012 R2. But, I only had one instance per server. I can't say how long the downtime will be because I don't know how complex your system is. I would budget 30-60 minutes per server as a…

Sounds like a good option. I've deployed a few custom templates to check the status of very specific services to ensure they run, since a few key logistic applications depended on them. You can also tweak the default "Windows Server 2003-2012 Services and Counters" template to monitor additional services and tasks to suit…

I did that and still have the same issue. Would running the configuration wizard be a good idea at this point?

I believe cjfranca‌'s native language is Portugueese. which makes some of her English grammatically difficult to decipher. But from what I gather she did not have a difficult time with their support team. Each case is different.

To answer your original question: you should have some response within the 24 hours of the ticket being submitted. If you opened a "Medium" priority ticket and had 48 hours go by, I'd be calling and "threatening" to cancel my subscription. But that's a tactic that doesn't always work. I have found greater results using the…

Are the settings configured based on the Exchange server's IP address or full DNS name?

Then I would say your assessment is correct. While my knowledge of SAM is limited to 4 month experience, I'm using those same built-in alerts and the Host/VM alert settings are exactly as described. You can always copy one of the "out of the box" alerts and test it, seeing if it gives you what you need for the Host and VM…

In a nutshell: * Launch the SQL Server Setup program (setup.exe) from SQL Server installation media. * After prerequisites and system verification, the Setup program will display the SQL Server Installation Center page. * Click Maintenance in the left-hand navigation area, and then click Repair to start the repair…

mrs.alterego‌, Thanks for the reasurring post and the recommendations. One of the core issues tends to be that the phone SLA, while it does force the issue, has been a 30 minute wait before a Level 1 technician takes the call and either reviews the ticket or starts from scratch and starts gathering basic info. I've opened…

Fortunate and unfortunate. At least you know in which direction to start looking. My only remaining suggestion is to look at the RBAC roles you currently have and verify that the server that has Patch Manager deployed is listed as an accepted machine to conduct SMTP relay. My guess is that since is that you have an…

Awesome! Between that article and this one (Troubleshooting: Could not load type 'System.ServiceModel.Activation.HttpModule' from assembly 'System.ServiceModel...') the core issue being a .NET framework error. I ran command prompt with administrative credentials and executed the following: cd…

The results should be interesting to compare. From my own results, I've noticed the "VM-based" alerts tent to take the metrics from the vSphere console and report the resource utilization for each virtual machine while still giving you performance counter data from the Windows OS. Do you currently have your baseline set to…

I might be stepping out of line here, but I would recommend leaving the post up. You paid for a year of maintenance, which includes support. Your feelings during the issue were and still are valid. The majority of us have encountered something similar to what you went through. I would leave this post up for the next…

I followed you steps, also finding a "SQL Database (1)" & "SQL Database (2)". I removed those and clicked on one of the databases in the All Databases table with the same error resulting.

That was nicely put cahunt‌. I imagined the voice of Michael Buffer when he says "Lets Get Ready to Rumble!" while reading your sentence.

Just ran into this issue today. I made an exception for the website directory in the antivirus software we use and re-ran the configuration wizard and it resolved my issue. Thanks!

This may seem overly simple and foolish, but is there DNS entry that is redirecting the notifications from SAM to the old exchange server?

I'm not sure if this question is still relevant but since it's unanswered I'd thought I'd give it a shot. Based on what you are asking for, you might be better off with the 2960-X series: Cisco Catalyst 2960-X Series Switches Data Sheet - Cisco.

alexslv‌ makes some good points. One configuration change that I found useful was to group my nodes based on device type. I made groups for my stacked switches, wireless access points, and sub groups for each type of workstation deployed. The groups give me a quick "snap shot" if everything is up or if a node in a…

Assuming you haven't moved the database, you can export and import your web console settings through a procedure found in the system administrator guide. On page 222, it walks you through a backup and restore.

Just fishing for more information, but did you configure the the you physical servers hosting your VMs to poll for VM nodes?

I agree with aaswi‌ recommendation and if the application is based on a Microsoft OS, let WMI be the primary means of gathering information. If the application resides on a server, consider using an Agent to gather data directly rather than having the polling engine query. If the application is on a *nix machine, then…

I understand your frustration and can relate with a few of my own tickets. As previously mentioned, providing as much information as possible help navigate the ticket to the appropriate technician. The other issue that seems difficult is to appropriately label the urgency of the ticket. If you have a conflict between what…

Welcome dakota bayliss‌! As you can see, Thwack is very friendly and open community where we help each other with knowledge, experience, and a few stories from time to time. Like others have stated, going through the Newbie Mission will help you learn how navigate through the portal and using Thwack to its fullest…