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If you're asking what I think you're asking, I do this with a ticket status of "Resolved" with a client reminder set to email the client every so often to confirm the resolution.

Yes. If you create custom client fields, you can then map them to Active Directory Attributes.

FAQs have been a bit of a mess since they started "improving" the FAQ system. I wish they would have left it alone. It worked before... rock solid.

Correct me if I'm wrong, but wasn't this functionality introduced in 12.3? What version of WHD are you running?

What Kellytice said. Make sure there's a tech group assigned to your request types.

I actually contacted support about this and was told that this is working as designed. Apparently, in some previous version of the software, it would update the Priority when the Request Type was updated, but users didn't like that, so they changed the behavior. I suggested a checkbox option that would toggle the…

The RFC for email signatures is to prefix the signature with "-- " (dash dash space). If you're using this, WHD will filter out the signature automatically. If there's not a standard expression that WHD can lock on to, it won't be able to filter the signature every time.

If you set up an LDAP sync to your Active Directory (Setup > Clients > AD/LDAP Connections) and keep your Authentication Method (Setup > General > Authentication) as Web Help Desk, you will achieve your goal.

I'm pretty sure you can't do this. The closest you can get is holding down the ALT key when clicking "Save". This will automatically open a new ticket.

I am reasonably sure that the tech needs to click "Save and Email" which is a little counter-intuitive... You'd expect an automated email based on the status, but I do not believe that's the reality.

You may be able to accomplish this with custom fields and Action Rules. If %customfield% >= X then change Request Type to Y where Y requires different approval.

I do not believe this is possible.

If you're interested in actual security labels that are hard to remove and leave a "VOID" label when they are removed, I recommend Maverick Labels. Otherwise, if security labels are not really your thing, Dymo makes labelmakers and provides software for creating your own barcodes. In my shop, the security barcode matches…

SolarWinds' DameWare product integrates into WHD and allows you to chat with an end user during a remote support session. It will then save the chat transcript as part of the ticket when the session ends.

Try re-inputting the password before you confirm the settings. I think there's a bug in the interface that does something with the password field between clicking "Save" and "Confirm Settings" I had this issue and did the following: * Input your password * Click Save * Input the password again * Click "Confirm Settings"…