dougpapenthien

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  • Are you trying to test an event from the event configuration page or are you attempting to trigger it through some external process? The domain log should contain information about what's going with the event. It'll indicate if/when the event was fired. If an error is encountered, the error response from the mail server…
    in Email not working in Serv-U 15.1 Comment by dougpapenthien July 2014
  • The misunderstanding you have is in how Serv-U calls these functions. Currently, an integration DLL cannot be used to as a substitute for the password check of a built-in account. I believe this is something that has been requested by at least one other customer in the past. The functions you're implementing will only be…
    in Custom Serv-U Integration Library Questions Comment by dougpapenthien September 2014
  • Serv-U does not cache information about users from the DB. If the DB goes down, users will not be able to login to Serv-U until it comes back online.
    in What happens if Serv-U looses ODBC database connection? Comment by dougpapenthien February 2014
  • We have some improvements coming to LDAP authentication, including better support for more LDAP servers and improved logging to help diagnose and troubleshoot LDAP login issues. In the meantime, here are some things to check: * Usually, the base DN value is something like "DN=solarwinds,DN=com". Your search filter should…
    in using LDAP with eDir Comment by dougpapenthien October 2013
  • FTP Voyager JV uses the HTTP protocol to communicate with Serv-U. Standalone FTP Voyager does not support this protocol. Instead, you must use either FTP or SFTP over SSH. The error message you're receiving indicates that no server was found at the IP address and port you specified for your connection details (in other…
    in Setting up FTP Voyager Comment by dougpapenthien February 2014
  • In addition to reviewing the listener configurations for your domain(s), another area I would review for accuracy is your IP access rules. These can sometimes be configured with certain assumptions about your subnet or your current IP address - confident in the moment that your IP addresses aren't going to change in the…
    in Will Serv-U Still Work Following an IP Address Change? Comment by dougpapenthien March 2014
  • This isn't supported in the current release but is something that's being worked on for the next release: What We're Working On - Serv-U FTP Server, Serv-U MFT Server & FTP Voyager
    in Allow access to WebClient and deny access to File Sharing Comment by dougpapenthien April 2014
  • By default, passwords are stored with a one-way encryption scheme and can't be recovered. If you have local access to Serv-U via the admin console, you can just reset their passwords. If it's the admin console which is password protected and you don't have access to it, you should open a support ticket for information on…
    in Recover userid/pwd for Serv-U Comment by dougpapenthien November 2014
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