davidmaltby · Principal Architect

Yes. The uncompressed data is kept that way for 1 hour by default. Then it is compressed and stays in the database until it is deleted. Which is by default 30 days. The "IPs to process at a time" is for the nightly maintenance. It controls the number of IPs that are cleaned up in one transaction to the SQL Server. Some…

You are correct. It does not matter if the NPM servers are different versions nor if the SQL Servers that they use are different version. Thanks, David

Curious, if you double-click on the "Error on page", what kind of error message comes up? 

I think that I understand your scenario. You are indicating that if you leave an NTA page open for a time period over 20 minutes or so, that when you hit refresh, it will show the login screen again? If so, then yes when your session times out, the login screen will come up again. This is normal behavior for web pages.…

Since you're in a closed network, can you run the SolarwindsDiagnostics.exe file that is by default at: C:\Program Files\SolarWinds\EOC\bin Open up the zip file that it creates and then navigate within it to \DBInfo\TableRowCounts.csv and open that in Excel. Select all rows and do a "custom sort" on the rows column. Then…

So you should be able to provide it the URL and follow the steps above for the "User Accounts". That way when the browser is launched, it will use the credentials that you entered and authenticate the call to the EOC website. Thanks, David

The update only takes you to NTA 3.0 SP4. To save you time and headache, I'd recommend that you uninstall 3.0 and go with a clean install on NTA 3.1 on a new database. Thanks, David

Development is looking into this issue. Thank you for your patience. At this point we're not sure if the issue is only with SNMP v3 logins or what. Can you help by checking if you can reproduce this issue with SNMP v3 login on a 9.1 Toolset install? Thanks,

Yes. You need to install EOC 1.1 SP1. This version will show up as 1.1.1.576 on the footer of the EOC web console. Thanks, David

From your results, I can tell that the MIBs for your device is in our database. Maybe you don't have SNMP enabled on the device. Looking at the Cisco web site for this device, I see the following quote: The SNMP write-access and SNMP MIB object fields allow the service provider to set arbitrary SNMP attributes on the…

Yes, we are going to allow Toolset installs on x64 OSes in the next release called 9.2. Installs on x64 will NOT be supported for 9.2, but we're opening the door here to allow our customers to provide us feedback on those installs which will hopefully accelerate our ability to support x64 installs in a release beyond 9.2.…

As for the second question, the reports are using SQL view called NetflowSummary which is a union of all three tables. As Andy mentioned, it is dependent on the date range that it is filtering on. SQL Server is smart enough not to access the individual summary tables that are not involved in the date range filter. Thanks,…

Maybe a picture would be better to avoid confusion... Hope this helps. Thanks,

I'm glad that you've asked. We've already begun development on IPFIX for the next version of NTA. If you wouldn't mind, could you attach to this thread or contact our support to get us a 15 minute or so PCAP sniffer trace of your IPFIX traffic (using WireShark or some other tool)? It would help ensure that support your…

By the way, if you don't which NetFlowDetails_x table to look in, tech support will be able to help you with that. 

Actually, we do have a bug logged in from a customer (could be you) about this from Tech Support. We have already assigned it to be fixed in SP2. I appreciate you bring this to our attention and hopefully SP1 will be the last time that you see this. Thanks, David

Our code should be using the .NET's connection pool and shouldn't be creating all these logins. Can you tell me by what means are you detecting this situation? Please be specific, so I can try to reproduce it in our test environments. We haven't seen this in our testing nor have I heard about it from any other customers.…

Filegroup FG4 contains only uncompressed data from new flows that you've received since your upgrade. In NTA 3.1, the service is now able to capture a lot more flows then it did in 3.0. Our tests have shown in that in some high stress scenarios, that we were dropping as much as 40% of the flows coming in before they were…

Yes, that should do it.

Currently we're in the last iteration of the 3.0 development cycle and have fixed this issue for that release. If resolution to this issue is critical at this point in time, please contact our suport and we'll see what we can do. This issue could be described as a rounding issue. The data is getting associated with the…

Further in the past, if the count of the rows in the FlowCorrelation table was enormous, tech support would even suggest running the following T-SQL TRUNC TABLE FlowCorrelation This would remove all the rows from this table. As new flows come into the system, then the IP addresses for those rows would repopulate the table.…

We are very close to the end of the release cycle for Toolset 9.2. Although 9.2 won't have support for 64 bit versions of an OS, our installer will now allow installs on x64. We are hoping that our customer feedback on issues with x64 will help accelerate our ability to support x64 in a future release. We have done some…

Do note that I didn't spend any time trying to optimize this query.

Are you saying that you found the MasterPage.master file, and a line like I described, but that that line didn't have the action = "#" xml attribute in the element? Thanks,

I talked with them. They don't believe that your issue is related to the microsoft support case shown above, but it stil would be helpful if you get a chance to try IE8. Further, is your EOC website listed in your browser as a trusted site? Maybe that has something to do with your problem. Thanks, David

Also, on older versions of SQL Server, it doesn't recognize the term nvarchar(max), you'll need to replace that with nvarchar(4000) instead.

Can you make sure, if you already haven't, that you provide Tech Support a screenshot, showing what you click that won't let you proceed further? It will help us not guess at what you're saying here. Thanks, David

Ooppss! I wasn't thinking.. The default location that you really want is: C:\Program Files\SolarWinds\EOC\Website\Bin Thanks, David

We have already worked with a few customers and have a fix for this issue. We plan to have a hotfix to correct this issue right away. Thanks,

I'm betting that you're not getting an answer here because you're in the wrong forum and so the forum moderators for that tool don't see this post. Here's a link to the right forum. http://thwack.com/forums/99.aspx Thanks, David