daveb7114 · Solutions Architect

All, Ran into this not too long ago. Fix in that case was to change the fetching method to RPC. You could try this and see if it works for you. -DaveB7114 Loop1 Systems: SolarWinds Training and Professional Services * LinkedIN: Loop1 Systems * Facebook: Loop1 Systems * Twitter: @Loop1Systems

Borgan, I am seeing this too on a new installation of NCM 7.4. Can someone from SW comment on this rev please? Dave Burton Loop1 Systems

Neonlight, Definitely go to 4 (4.1 now). The install still gives you the ability to install on your primary poller if you have no other option, but don't! Be sure to install the NTA on your new VM first and choose the install for a flow storage database. Then, go back to your primary poller and run the NTA install and…

Jiri, thanks for this template. I imported into NCM 7.4 and used it with no changes and it was perfect. Can someone review this post and mark it as correct if appropriate? -DaveB7114 Loop1 Systems: SolarWinds Training and Professional Services * LinkedIN: Loop1 Systems * Facebook: Loop1 Systems * Twitter: @Loop1Systems

wdebraal, Not sure what you mean about not being able to edit the canned alerts. You certainly can! However, I do recommend copying them and editing. You should be able to go to your alert trigger screen (and use the pencil (edit)) to see what the message is doing. If all of your alerts are going to you (or to the same…

Got a question. My Java monitoring is set up correctly as far as I can tell, but the Memory Garbage Collection Time (ms) shows the statistic of Memory Heap Used (B). Why is this? Ideas?

Having an issue of a similar type just today in manage pollers, but only when I click "Assign" and go to group by Scan Result. Any other group by clause works.. When I choose Scan Result, I get "A query to the Solarwinds Information Service Failed". Any ideas? I will be going through the web logs to see if I can figure it…

Tira, call the main support number, option 1. You will need to give them your Solarwinds ID and the hostname of the old NCM server and they can reset it over the phone. -DaveB7114 Loop1 Systems: SolarWinds Training and Professional Services * LinkedIN: Loop1 Systems * Facebook: Loop1 Systems * Twitter: @Loop1Systems

Matt, along with Tony's response, don't forget that you can export your SAM templates from your separate installation and import them into your NPM/NTA instance. Then once you've imported your nodes, you can simply assign the templates to them. This way you aren't creating those from scratch. -DaveB7114 Loop1 Systems:…

Saroop, What are your reporting requirements? There are several hundred canned reports (including ones migrated from the old legacy report writer). Also, don't think that you have to stick to the canned reports. Create one on your own in the web writer or from SQL/SWQL. But first, what data do you want to gather? I'd…

Vijay, Have you clicked the edit button on your chart and changed the poller to the transformed poller? Dave Burton Loop1 Systems

Chad, This should work. Go to manage reports, create a report for Groups like so: Then in your table, add the following fields: Let me know if this does not work. Seemed to work for me. Thanks! Dave Burton Loop1 Systems

Kantort, There are a few things you can look at, given that you haven't included any information about what modules you have or what server configuration. 1. Go to settings/polling engines. For each polling engine, make sure the max polling rate is not higher than 85%, at which point it will warn you that it is getting…

Steve, Any idea when it will go GA? Dave Burton Eli Lilly and Company

Pravin68, I notice from your JPG that the second condition is not indented. That leads me to believe that it is evaluating it as a single condition. My second point would be that you are still using the advanced alert manager. What version of NPM are you running? You should really upgrade and utilize the new alert manager…

I have a similar issue at a client site. The volume is showing green, but when you hover over it, it's yellow, showing 92% utilized. Therefore, my issue is the opposite, but I also have a question. Does anyone know why I shouldn't be seeing a yellow square at the bottom right of the green volume circle showing the warning…

Try doing it this way: C:\Windows\System32\WindowsPowerShell\v1.0\Powershell.exe -file "c:\pathtofile.ps1". I ran into this a few weeks ago and had to go this route. Let me know if it doesn't work. -DaveB7114 Loop1 Systems: SolarWinds Training and Professional Services * LinkedIN: Loop1 Systems * Facebook: Loop1 Systems *…

Gerstnc, Remote desktop to the server, find the service and right click, choose properties. Get the service name (not the display name). Highlight and copy it to rule out type-os. Although aLTeReGo's post is correct, I have seen spaces in service names in the Service Control Manager that aren't really there in the actual…

Jon, Dont' forget to download the bundles for the APE. I will tell you that the bundle STILL includes NTA 3.11 so you have to use the NTA 4.1 install on the APEs. The bundle install will bark at you if it's not on there, but ignore it and go forward. For now, NTA is still a separate install on your APEs. Dave Burton Loop1…

abhijeetdeb, If the device supports SNMP, then Orion should be able to pick up at least some basic information from it. For MOS values, you may have to do an SNMPWalk (included in Orion) to find the OID that represents that value. Doing a quick Google search, I didn't find a match on this, but the vendor should be able to…

Lhaj, If you go into SAM Settings, manage templates and type "Citrix" you will find a whole host of templates to monitor your Citrix farm. In addition to doing this, I would suggest creating a group (Settings, Manage Groups) and add the Netscalers, hosts and all templates you assign to them to the group. The only other…

Locpham, you should be fine doing this, but backing up the DB is a great idea. Worst case scenario, if this box flops, you can re-run the config wiz and it should correct any problems. If not, you can always spin up a new SW PPE and when going through the install, point to the existing database. -DaveB7114 Loop1 Systems:…

bfreking, Running NCM 7.4, using the default autodiscover setting for Fortinet 500D and 300C, I was running into issues backing up as well. I ended up backing off the simultaneous configs to 2 and increasing the timeout. Now they are backing up perfectly, both individually and through the nightly config backup job. Hope…

Michael, A couple things I would try. First, go into your account and make sure that the NTA tab is not set to none. Also, for good measure, try a different account and see if it's also gone. Second, run the config wizard and check database, services and website and let it rebuild. DONT skip the website optimization.…

Matt, Make sure that you've installed NPM HF2 and the Orion platform HF5 (all pollers). These fix a TON of issues. One other thing to look at would be your UNDPs. Make sure that they are not polling every 1 minute or something. -DaveB7114 Loop1 Systems: SolarWinds Training and Professional Services * LinkedIN: Loop1…

Twistedfish, I have seen this as well. It is likely that your organization is utilizing the same port for a legitimate application (4662) that eDonkey does. Wireshark it to find out and then disable the QOE monitor for it. -DaveB7114 Loop1 Systems: SolarWinds Training and Professional Services * LinkedIN: Loop1 Systems *…

Peradojr, Please elaborate on what you would LIKE to be able to do and it will be easier for someone to respond to each aspect. I have been using Solarwinds for about 5 years now and as previously commented above, it can span a wide range of capability. Please respond with some specifics and we can go from there. Thanks!…

Lucky, First, ensure that you're installing as an administrator. I have seen this issue before and it was file system (permissions) related. I would also recommend spinning up a new VM and running the install there with a local administrator account. From there, you can attach to the existing Orion database. I have had to…

Nunomira, You can also add a multiple object chart to your summary page to get traffic data in a chart view. I would suggest creating a totally separate view, using left hand navigation and put a chart or two (RX/TX) on each page along with other associated data, say by site, city, etc. Dave Burton Loop1 Systems

I would like this monitor to be enhanced. I've posted an idea here: https://thwack.solarwinds.com/ideas/9214. If you like it please vote on it! Dave Burton