danielleh ✭✭✭✭✭

There was an error in the queuing date for this particular email and subsequently it went out a day early. Event doors will open on Wednesday, February 5th at 7:30am. Sincere apologies for the mixup.

Hi Bryan, I'm sending this over to the PM. Hang tight. Thanks, Danielle

Hi all, We are aware of the issue and are working to rectify ASAP. We are monitoring the orders that have come in to ensure email confirmations are sent as soon as the issue is resolved. We apologize for the inconvenience at this time! Thanks, Danielle

Thanks for this ecklerwr1. I will add this to the case and keep investigating.

stuartwhyte - Interesting.. You actually have less points than ecklerwr1 but you're seeing that you're in 25th place? Can you also send me a screenshot of you on the my rank tab?

ecklerwr1 Can you send me screenshot of how many points your profile says you have? I know you have more than 6k points.

Hello all-- Check out page 43 of the NCM Admin Guide. If this does not help you, please let me know and I will contact ID to get some kind of instruction made. Let me know if this helps. DH

designerfx Hmm.. We set the default to show the 5 latest entries but there should be a "more" button below those 5 entries. See "recent content" on the homepage. We'll look into this and provide an update as soon as we have it.

alexslv‌ "links" went away as apart of the upgrade package. I would suggest bookmarking or following locations of interest to you as a workaround. Can you clarify your second question? I'll definitely look into it some more once you clarify, but it sounds like you may need to add this to the new thwack Community Feature…

Yes, unfortunately we experienced a shortage of functionality such as being able to create content, view comments, and search last night. We rolled back some changes we applied last night so everything should be back to normal again. I am working on getting all of your helpful feedback into the "where'd your stuff go"…

Could you please post the ticket # for reference? Thanks, Danielle

Hi Deltona-- I am moving your post to the Report Lab forum. It might get more visibility there and hopefully the community will jump on this. Thanks, DH

Wesley, I've sent this over to the Product Manager. Hang tight. DH

Hi Broeben-- I've marked this for the PM. Thanks, DH

Upon opening a support ticket, would you please post back with your ticket #? Thanks, Danielle

Historically we have never used that group how we intended but that is changing! We are currently giving the group a facelift before we invite everyone back in. Moving forward this will be the central location where opportunities and MVP communications will happen. Mid-Feb you should be getting an invite.

Dangit aLTeReGo why do you have to bring that into this?! It was fixed again on Monday. LOL

Please post back here with your ticket # if you wouldn't mind. Thanks!

bilel, I have answered you on this same question here. Please keep your questions limited to a single thread. Thank you, Danielle

If it's alright with you, I would like to keep this post up for the same reasons izzy_g‌ mentioned. There's a lot of good commentary in here on how to work with support for people who are having issues in the future. If you'd rather, you could edit your initial post to say that the issue was resolved.

Hi bwboyd, I'm going to move this to the UDT space as discussions are not viewable on the Library & Support page. Thanks! DH

Thanks for posting back with your case #. Please keep us updated with your progress. Danielle

- can you reference where you found this link in the Customer Portal?

Thank you for reporting this. We will get the link remedied.

I've moved that particular video into the Archived video list. Please note - while this page does feature new tutorials, this page is not specifically for v10.4. We have kept earlier tutorials on this page as well to help those who might not be on the latest version. Thanks, Danielle

If you want to put a screenshot in your post, look for the "insert media" button. Sometimes it is picky about the format so I suggest always using JPEG files. :) -DH

bilel, I have answered you on this same question here. Please keep your questions limited to a single thread. Thank you, Danielle

Quick announcement for our international folks... I am opening the thwack store to the UK and Germany (and hopefully Australia) in Q2! Please look out for more news to come as we get closer to April.

Please post back with your ticket # and keep us updated with your progress. Thank you, DH

Hi lawyer-- Would you please post back with your ticket # when you open a support case? Also, please keep us updated with your progress. Thanks! DH