danielleh ✭✭✭✭✭

You can also work with your admin to get an individual user account (IUA) created on your SWID such that you have a login to the customer portal and can access SolarWinds Academy courses.

An update has been applied here: https://www.solarwinds.com/securityadvisory There is a list of impacted modules towards the bottom. In this case, DPAIM is impacted but not DPA itself. 

This is fantastic. Thank you for sharing your detailed experience.

This has been resolved. Please let us know if you are still experiencing issues.

This has been resolved. Please let us know if you are still experiencing issues.

@"aestela" Good afternoon. We reached out to support for details on your ticket 00739546, which shows the issue was resolved within 2 hours of the case being logged and it was advised the ticket could be closed. Please let us know if you are still experiencing issues and we will reopen the ticket. Best regards,…

Have you opened a support ticket yet?

Working on this. I will report back once resolved.

This just reflects the fact that we used a new certificate to sign it.

Working on this... I will report back once resolved.

SolarWinds asks all customers to upgrade immediately to Orion Platform version 2020.2.1 HF 1 to address a security vulnerability. More information is available at solarwinds.com/securityadvisory.

From our Security Advisory page: https://www.solarwinds.com/securityadvisory SolarWinds asks customers with any of the below products listed as known affected for Orion Platform v2020.2 with no hotfix or 2020.2 HF 1 to upgrade to Orion Platform version 2020.2.1 HF 2 as soon as possible to ensure the security of your…

We are actively looking into this. Hang tight. 

We can't reproduce the same issue you're having. I'll shoot you a DM.

Looking into this. Hang tight.

Can you create this as an idea (feature request)? That will allow others to vote on this feature as well as our ability to track it.

If you aren’t sure which version of the Orion Platform you’re using, you can see directions on how to check that here. To check which hotfixes you’ve applied, please go here. For more information, please see our Security Advisory and FAQ pages. 

The Customer Portal is up and available. Please let us know if you experience any issues getting in.

Calls are designed to go into voicemail (which is monitored) after an hour to avoid infinite hold due to case volume. We are prioritizing system down cases ahead of others. If you have an urgent issue, you can log a ticket in the customer portal and we can prioritize it based on the severity of the issue. In the meantime,…

Hi eblade-- Would you mind posting your ticket #? Please keep us updated with your progress. Thanks, DH

Mdriskell-- It is being reviewed as we speak. Thanks, DH

Yes, they're aware. If you decide to create an idea would you be sure to link back to this post? Thanks!

For those of you who are still experiencing these issues, please open a support ticket and report back here with your findings/solutions. For those of you who have already opened a support ticket, would you please post your ticket # here along with any progress you have made with support? This will help those who plan on…

All-- Please see this updated "What we are working on" post for NPM. Thanks, DH

d09h-- Can you try posting your screen shot again?

Mlan-- Thank you for updating this thread with what you've gotten from Support. I'll re-mark this for the PM to comment with an update. Thanks, DH

Hi cowboycraig and Gerritt-- I believe he posted his two pollers here on this thread. Hope this helps! DH

I'll toss this over to the PM to see if they have any thoughts around how to accomplish this. DH

Since this post has two parts, would you please submit any enhancement requests pertaining to this thread in the NPM Feature Request forum? Much Appreciated! DH

Rawk-- Please post back here with your ticket # and keep up updated on your progress with support. Thank you! DH