clubjuggle

As an alternative, you might consider enabling real-time change notification. As part of the notification process, NCM automatically downloads an updated copy of the running configuration whenever a change is detected. The steps to do so are listed on this help page: SolarWinds Online Help If you want the automated backup…

That's pretty creative, I like it! This actually takes me back to my Novell Netware admin days. We had an application that required that each computer have a the F: drive mapped to a specific, unique folder which contained its terminal ID information for that application. The terminal ID needed to stay with the computer,…

Not attending anything. I wish I could attend Cisco Live. Any chance of a live ThwackCamp?

Adding my vote to this. As a new LEM user, I'm really surprised this doesn't exist.

Another important point is that SSL interception at the proxy/firewall is necessary for certain data loss prevention/monitoring platforms.

Sounds great! Between this and the previous blog, I'm really wishing I could attend.

A seldom-seen beast, believed to be mythical. See also the "users" badge lanyard in the Thwack store.

WireShark is an open-source project. If the necessary APIs don't exist, Solar Winds could contribute them.

In theory, customer satisfaction would be the truest measure of performance. That said, there are areas that are going to be unfairly hurt by that (the NOC, for example, who might only be engaged during a major outage), and areas where such a metric might create a conflict of interest (security, where a denial of a request…

Though I've pushed for it in previous roles, I haven't been able to get PM tools in place. I see the value; getting the funding is always the tricky part.

Mom was also my first tech-support client. She also was fully supportive of my first ventures into computers. Back when I was in elementary school and teaching myself to program (in BASIC), she supported me taking programming classes as an after-school activity. She and my father also supported me buying my first "real"…

wow. I wish we got 20% of our time to innovate.

Ah, the classic layer 8 issue. I had a call once where I called a branch office that was down following a thunderstorm. I won't bore you with all the details, but the call started with the person who answered asking me to wait while they tried to figure out a problem with their alarm system (they couldn't turn it off). It…

Those issues are not supported with the officially-licensed release, but I've heard they can be handled with a pie-rated version.

Accounting degrees in IT FTW!

It works now. Note that the link has changed, the link in _stump‌'s post is no longer accurate. It is now .

Awesome, thanks!

Very useful information, and not just for the monthly mission. Thanks!

You'll love it. The 11.5 upgrade continues to amaze me with new features.

"Watching the watchers" is always a tricky issue. From what I can see, it's taken seriously and done well where I work, but that's certainly not the case everywhere. Unfortunately in some cases, the best that "watching the watchers" can do is detect a problem after it has already happened.

Congratulations! I'm looking forward to hearing what you have to say. Hopefully it will help us as we push to grow our NOC and better position ourselves as a service provider and value-add to the rest of our department and our company.

Those are awesome!

When is Thwack Camp this year? I think I missed the announcement.

Application hosting is huge in banking. Many small and mid-size banks have their core processing systems outsourced to companies who specialize in those areas.

The questions were open through May 1 for answering for points, and the points are usually awarded in the first couple days of the week after the question closes. We'll likely see the points within the next day or two, depending on how long it takes maria.bungau‌ to get them processed.

Blaming the Help Desk for the tickets is basically shooting the messenger. They don't create the issues, they just triage and report them (and, ideally, fix many of them without escalating). You make some great points here, especially about thinking of users as customers. It has been said that IT is one of only two…

The users love when, after the power goes out in a branch, we call them to confirm it. It freaks them out a little though.

I know how to check that. What I'm looking for is how to check how many points we were awarded for the May mission.

It works now. Thanks!

I was just reading this morning about some issues a while back with Avast detecting TrustedInstaller.exe as a trojan. That said, in all but the largest environments, it's definitely a challenge to test pattern files as quickly as they get released.