chinmaychavan

Thanks for the info David. Much Appreciated.

Hi RIV_SE , I don't think it is the correct way to do it. I have done exactly the same configuration as you have mentioned but, it is not creating tickets. We have seek help from SolarWinds support regarding this and they have clearly mentioned that ticket will not be created if we assign the Incoming Mail ID as Alert…

I tried to create exact report the only difference was I have customer information in a custom field name "Account". I am getting few issues while compiling the 2nd table query. Below is my final query. I have highlighted the changes made by me. Please guide me what else needs to be updated in this query select '<img…

agree

Even we have the same question mbussey​ peter.kruty​ Guys, can you help us regarding this?

Hi Guys, Can we also make the ticket request type non-editable to techs. We have seen many cases that the techs have accidentally changed the ticket request type and the entire ticket approval process went for a toss. Regards, Chinmay rodegard​ typhoon87​ timmeers​

Done. Nice Initiative by SolarWinds.

Hi pratikmehta003​, Please follow below link Licensing NPM

Currently they are revamping their Certification program . Wait for cal.smith​'s posts on certification. I hope they comes up with something more interesting and better than the last Certification program.

Its just an upgrade bug

Hi pyang​ and mark.dangelo​ We are facing same issues. We had created child tickets using task, there is no such option of linking client of parent ticket to other child tickets as there are other LINK TO PARENT options. We seek for a support from SolarWinds regarding this and received a response that they will treat this…

You can not change it. It is an automated process. Even we have the same issue, suddenly your dashboard and reports will change into some weird combination of colors. We can just hope it will get fixed in next update.

Hi, As of now, we can not change the default ticket template. But, we can reduce these four options to just 2 buttons YES or NO. This will disable the explanation buttons. Just disable the Email Ticket check box. You will find it under : Setup > E-mail > Incoming mail Accounts We had the issue, where we wanted to configure…

Hi jmcsparin​ Even we are facing this issue. There is no update from support as well. peter.kruty​ can you please update on this

Just went through the release notes. Few good features and fixes. I was expecting the Asset Dashboard feature as we had a very fruitful discussion with mbussey​ Also few more important features like Configs and certificates management through web UI is a good feature. But, overall a weak and below expectation update.

Business hours reporting in the Web Based Report Writer

WHD is all about exploration...... The more you explore the more interesting it will become...... Cheers

Hi katieb​, I have emailed you the feedback earlier. I have also raised few ideas. I want you to kindly look into those feature request as they are quite important for the product. Overall the product is still naive as compared to other ITSM tools. Just went through the release notes of 12.5.1. Few good features and fixes.…

Hi jeffguers, This is very common issue in WHD 12.3.0. It is not a bug but can be said as a feature request. Here is what you have to do to resolve this. 1. Go to Setup > Tickets > Request Types 2. Select the request type which you want in drop down of the task you are trying to create. 3. Select the Company Location…

Yeah it is a bug in system. Even we had this issue previously. The development team have always treated tasks as low priority feature. BDW tnethers​ about your 2nd question.... it will not slow down the system.

Have you tried below settings?