chad.every · Senior Staff Product Manager · mod

@"SKC" Can you post your support case? I'd like to investigate this internally.

This is my go to when talking HA. https://documentation.solarwinds.com/en/success_center/orionplatform/content/ha_what_is_high_availability.htm

I would recommend using Performance Analysis charts (Also called PeftStack). You can find it under Home > Performance Analysis https://support.solarwinds.com/SuccessCenter/s/article/Orion-Platform-2017-3-feature-PerfStack-enhancements You can add it to a legacy dashboard following this video…

From what i'm reading, it requires DPA Subscription licensing. https://documentation.solarwinds.com/en/success_center/dpa/content/dpa-platform-connect.htm @"mandevil" , can you confirm?

If there was not a lot configuration made, then spinning up a new server and installing the eval might be the best approach. If you were working with anyone from sales, reach out to them and see if a pre-sales engineer and help.

That setting is not published into SWIS, so you wont be able to use SWQL Studio to view it. That data is stored in the database, in the table [dbo].[APM_WebUserPermissions]. You can query that table in the Database Manager, if you can RDP into the main polling engine, or if you can connect to the database using Microsoft…

The 5MB limit can be changed in the Advanced Config pages. Large image sizes will affect page load. This for version 2025.1 and newer (GA for 2025.1 dropping in 4 days, Feb 11th) https://support.solarwinds.com/SuccessCenter/s/article/Advanced-Configuration-access-in-Orion-Platform?language=en_US

+1 to scripting it for now. We are actively working on a new 'Maintenance Window' feature for recurring unmanage/mute schedules that will live in-product. Coming later this year.

@"dagsct21" , will you open a support case so we can investigate further? Post your support case here when its created so we can track it.

@"pcheh" , i'll echo what @"bobmarley" mentioned. Look at the network logs. If you are not already sending syslog (or SNMP traps) from that switch, then start sending them to SolarWinds. Many a time I've resorted to logs to see what is happening between polling. For me, it seemed like STP configuration always the culprit.

When you're testing your script, are you editing an assigned template? Or are you editing it from a global template? Editing an assigned application template will have the name of the node next to the template name. Editing a Global Template will have the work Template next to the name. The 'Not Defined' could be coming…

@"SOHanlon2" , everything that I checked internally points to the issue being fixed in the version you upgrade to. I'd open a support case (or reopen the original one) and have support investigate. FYI: There is a high change that support would suggest upgrading to the latest version, which is currently 2024.4.1. Version…

This is one that I have in Modern Dashboards myself. This is my SWQL Query, but the query doesn't do any of the fancy formatting. SELECT TOP 10 Caption AS [Node Name] , Status AS [Node Status] , DetailsUrl AS [Node Detail URL] , IPAddress , Vendor , VendorIcon , CPULoad AS [CPU Usage] FROM Orion.Nodes WHERE CPULoad > 0…

It does, but it'll be in a different place in SWQL Studio. It'll fall under Orion.UDT.* name space.

There is a snmpwalk utility that comes with the SolarWinds Platform. It dumps the SNMP walk details into a text file. https://support.solarwinds.com/SuccessCenter/s/article/Verify-device-data-for-NPM-and-SAM-using-SNMPwalk

Glad to hear. I updated my original post with the correct credential variable. i was going from memory

Look in the IPSLA tables. Jitter is only collected from that feature. On the web console, it is found under My Dashboards > VoIP & Network Quality > Service Assurance Summary. That particular feature requires Cisco IPSA or Juniper RPM setup and configured.

When you run PowerShell outside of SolarWinds, it is running under your logged in user account. When you run PowerShell inside of SolarWinds, it'll run as a Windows Service (SolarWinds Orion Module Engine) using the LOCAL_SYSTEM account. That typically doesn't have the correct permissions to run all PowerShell cmdlets. In…

A big reminder that Server & Application Monitor is a performance based monitoring tool. It'll do a good job of counting how many lock out events have occurred over X time, but it isn't great at pulling the individual details over each event. This request would be better suited in an event based tool. The…

Any errors if you run this outside of SAM on the Main SW server? On other scripts that I've created, I've add a section testing connections first, like: Test-NetConnection -ComputerName www.google.com -Port 443 Obviously that is a one liner, I have to pull the TcpTestSecceeded message out to verify. If it passes, then I…

If your new staff has access to your SolarWinds Customer Portal (even as a basic user), then there is a section for Education and Training that will get them access to all of the free training available. There is also live instructor lead classes they can sign up for that allow for more interaction. This is all included…

This might be handled via the User Device Tracker (UDT) and there are some out of the box resources for it that seem in-line with where you are trying to take your query. NPM is performance based, UDT is connectivity based. More of a switch port mapper that tracks connected endpoints over time. UDT isn't sold individually…

@"wayne1022d" , would you mind posting your support case? 

This might be better suited using Log Analyzer. SAM can do it, but you'd have to craft a custom SWQL alert to look for the data, and it isn't guaranteed since SAM has a 5-minute polling interval. In Log Analyzer (Also included in HCO/Observability Self-Hosted), you can create a log rule that includes a log count and time…

You can check SQL settings to see if the database is set to SIMPLE or FULL. FULL will always generate a much larger log file. SIMPLE is all that is needed for the SW platform, but sometimes there are advanced SQL functions/tooling that might require FULL to be implemented (failover/AlwaysOn, etc). If you have a DBA, I'd…

https://support.solarwinds.com/SuccessCenter/s/article/How-hostname-resolution-works-in-IPAM?language=en_US

Yup, that is correct. It would turn the alert action into a dedicated alert for that single scenario. You could write your own PowerShell monitor directly in SolarWinds to handle and restart the services too. There is a level of complexity with that too. You might also consider using an Application Custom Property (tag)…

Add a Windows Service Monitor into that Application Template. When you create an alert for the perfmon counter, update the Alert Action with the explicit ID of the Windows Service Monitor ComponentID. You can see the ComponentID in the URL when drilling into the Windows Service Monitor in that Application Template, it'll…

That is likely caused from WMI Port Exhaustion. I would double check that are not WMI creds that are failing. Or that all of the necessary WMI ports are open on all firewalls (network and Windows) https://support.solarwinds.com/SuccessCenter/s/article/Ephemeral-Port-Exhaustion?language=en_US

It is available in the 2025.1 RC which is out now and available for customers in their customer portal. The GA is targeting mid-February.