caitken · IT Support Team Leader · ✭✭✭✭✭

There is a much heightened need from my company for the Problems module to come forward in this application like other modules (Incidents and Changes). I am visiting every Problem-related feature request in the forum and upvoting.

This request needs more attention.

This appears to be resolved as of April 2022.

I am maintaining well over 100 automation rules and an export feature is much needed.

I would love to see this idea get traction. The addition of the Queues module was beneficial, but it needs more maturing and this is a prime example.

This is an on-going pain point for my users. We have a variety of Roles in use today and some exist for only one person because, like other leadership, they need to be able to view all tickets pertaining to their specific team(s)/Department/Site(s) but also need to be able to act as a "Hiring Manager."

@"AlexRUS" - Would this differ in some way from the ability to "Attach Existing Solution." We use Solutions with State: Internal for the sorts of "canned responses" you seem to be describing and it is effective enough for us.

@"averba.snoisle" - I think that the need described is addressed by Service Request Custom Fields/Dynamic Forms/Field Logic. Would you agree?

This would be incredibly useful as we are maintaining many Roles in our application.

Time-based triggers for Automations are viable. Please reference: thwack.solarwinds.com/.../due-date-notifications

This is a re-tread of other Feature Requests pertaining to refining the Problems module. It is very much needed and we should avoid splitting upvotes.

@"dickie" - Can you please elaborate on this? How do Custom Forms/Dynamic Forms not address your needs?

The answer to this question is very much relevant to my current interests. I would like the value of the Site field to appear in particular Service Request titles.

There is a much heightened need from my company for the Problems module to come forward in this application like other modules (Incidents and Changes). I am visiting every Problem-related feature request in the forum and upvoting.