byrona ✭✭✭✭✭

Another great way to help with this is configuring your monitoring alerts to have as much useful information as possible to help the Tier1 and Tier2 techs be able to resolve the issues without escalating them. Also provide a feedback loop for them to request updated information in those alerts as things change or they…

I certainly think Dave is on to something here. I think one of the next being things we will see (or actually already are seeing) is cloud service providers racing to provider more data based services. Many of the cloud based services are mature at this point, I think data management and reporting frameworks (for lack of…

I love that you point out the comparison between distance learning versus off-site training. I was just having a conversation with a co-worker about this today and I pointed out that I prefer off-site training just for the sake that it guarantees that my time will be protected and I won't be interrupted. Getting protected…

I'm not sure I would classify the person you are describing as a Generalist, sounds more like a laziest. I about died laughing when I read this, thanks for that tcbene​!

I am getting an "Unauthorized" page when I try go to go the hint page for today.

We manage a LOT of storage and a LOT of storage systems for our clients and it certainly is a difficult task. We are also currently looking to add SRM to our Orion suite for added visibility. It's funny that you mention "storage misers" because we see this a LOT with our clients. They will run system volumes on their VM's…

This all sounds pretty awesome on paper! The problem that I have found with almost all of the next-gem network solutions is that they never deliver as advertised. it only takes a few service interruptions to loose any gains we have made with the less expensive circuits. 

Thanks for the great write-up! SQL Server performance is one of the biggest challenges we run into with our clients. Just about every client that comes to us with application performance issues has had significant issues with their databases and after significant optimization we have seen drastic improvements. Our…

Is there a Beta of this that I could get my hands on?

The catch with any successful NMS/APM/Monitoring is the whole "Good Data In = Good Data Out". You need to be constantly tuning and updating your NMS to provide useful data; otherwise it slowly (and more quickly in some cases) becomes more and more useless over time. The larger the deployment the more true this becomes.…

While I agree the Software Defined level certainly stands to making things more efficient, it also does add a significant level of complexity. More and more our clients are coming to us wanting us to manage their infrastructure so they can focus on their business and not the infrastructure. As more business rely on…

I find it both interesting and awesome that the so many other people in different roles within the SolarWinds organization were following this. I love how connected to the community SolarWinds continues to be.

For anybody that is paying attention I don't know how anybody would think that CMD is going away. If anything PowerShell is more prominent than ever, especially if you are working with Hyper-V or Azure.

I am with Jfrazier‌, I just don't have the time to watch TV these days. Between being incredibly overloaded at work and having a demanding 5 year old daughter at home I don't get much time to myself and when I do I often do research or come here to make comments such as this one. 

I agree with what some others here have already said in that tools only get you so far and at some point mapping this is a manual process. The nice thing about a tool like Orion that has such a flexible framework is the it allows you to map all of the child components of a larger "application" from where you can monitor…

Oh crap, this reminds me that my manager just recently asked me to look into start generating some "Machine Learning or AI type analytics" from our monitoring system (Orion). I just nodded and said okay but I really have no idea what he wants. 

Since we are partnered with Microsoft as a CSP and will be providing Azure services this is going to be directly in our critical path.

Another issue I found is that those different data types seem to handle daylight savings time differently. If I export the raw data for each, one has exactly 12 more data-points than the other which exactly one hour worth of polling. The one with 12 extra data-points has one hour where there is no data, that hour happens…

I will start by pointing out that I have no practical experience with containers, only what I have read. With that being said, I have heard many people say that containers will change the industry just as significantly as virtualization did. From what I have read I am not sure I agree with that. I still think there is a…

That Customer Satisfaction method that was used is genius in it's simplicity, really reminds us of the power of KISS. Maybe we need to do a survey on the quality of surveys? The SpaceX headline got me to wondering if my box would accept "mostly successful"? Then again, I guess when you are Elon Musk you probably don't have…

An IT seagull is a person who swoops into projects, takes a dump on everything, then flies off, leaving the rest of the team to clean up the mess. Ok, I read this and was seriously LMAO because it's totally true. Our CEO has been accused of this several times, totally awesome guy but definitely has the seagull tendencies.

Exactly! That is the type of data you can show executives and decision makers to help show the value of a consolidated tool-set like Orion.

Peter While I agree that one size does not fit all and that Toolset certainly has value for folks that don't have NPM/SAM; my larger concern is that it's keeping many of those tools (Ping, trace route, real-time charting, etc) from being natively added in to NPM like I believe it would be and should be. Instead I have to…

To bring everything together I have always liked the idea of an Application Dashboard. This is one dashboard focused on showing you the status and health of a single application. The key here is I am not talking about an application in the traditional sense. In this case I am referring to the application as the ultimate…

As a hybrid cloud services provider I wanted to say how well I thought this was written. I love the fact that you point out that there are options out there and how we need to not fear the cloud but learn to work within it and that technology will adapt to it. Hybrid clouds offer a great option for folks that may need some…

I think you have the timezones captured (past, present, future). I am curious what type of data resolution should be required for each of those zones? It's always a difficult balance to keep your data manageable but still have the resolution you need. I am thinking that the resolution requirements are different depending…

To me its the Holy Grail; many have searched for it and nobody has found it. I have seen products and services that claim to do this but in the end they all seem to do it in a limited capacity. It seems to me at this point it's more cost effective to monitor the underlying components of the application and the output of…

Great article and very timely for me considering I am working on replacing our current ticketing system with SolarWinds WebHelpDesk. This will be the 2nd time we have replaced our system in the 15 years I have been here. One of the biggest problems I have seen with the implementation and management of such a system is…

Thanks for all that you have done to support this amazing community and the best of luck to you in all of your future opportunities!

I am with Jfrazier​ in that I hope to be able to attend more of those types of events in the future as well. Right now due to resource limitations I don't get out of the office much. Right how THWACKcamp is my big event of the year.