bvondeylen

Can't this be done right now using "Processes"? I have several Tickets where based on the Ticket Type, creates a workflow. Example: When a Student Enrolls in our district, the Ticket automatically goes to our SIS Manager. When see 'closes' the Ticket, the process automatically 'assigns' the ticket to our IT Secretary so…

Yes, a notification when the ticket is scheduled would be extremely useful, especially in a school setting where a tech cannot interrupt a class and must schedule a time to meet with the teacher.

Yet if you watch a Solarwinds YouTube video on this process it shows the client in the child ticket. So it appears they had it working at one point in their labs, but released an inferior product???

Videos as well as graphics. People are accustomed to the way Google Docs works. They expect that in other applications (like WHD). Bring it on.

OK. I was already automating the process of entering new students (workflow using Processes and Action Rules). How is this different? Still trying to grasp how this is beneficial. OTOH, what I would really like to see added: 1) Simpler way of importing assets There shouldn't be a need to create a PO, import Assets, then…

And still waiting for a mobile app our techs will actually use…

Are these features progressing? If so, is there a timeframe when we can expect 12.3?

If we cannot embed videos, it won't be enough for us to use the FAQs. Please allow us to embed videos into the FAQs.

The Calendar should also be part of the WHD app on iOS. When opening the App (as a Tech), I would then see all the items scheduled for the day, instead of items that have not be resolved.

Add to your list Tasks Can create multiple Tickets in sequence,. Which gets it closer to creating a Project (but not quite). Bryan VonDeylen Neenah Joint School District 410 S Commercial St Neenah, WI 54956 w: (920) 751-6800 x10138 m: (920) 527-8543 On Fri, Feb 6, 2015 at 10:45 AM, eber123 <

Over the last 3 weeks, I have watched demos of over different ITSM solutions. There are some that look prettier than WHD. There are some that have features WHD doesn't have, and very few have all the features WHD has. None are as inexpensive as WHD (except SpiceWorks which is free). It is amazing that there isn't a single…

So this feature request is now 5 years old. Doesn't seem to difficult to add an approval button which would then display 2 options. 1 - type in a user name and note to send an email to the person for approval 2 - Select a pre-defined approval group (CAB), type a note and an email would be sent to the group for approval

I am guessing I am the only one that uses the Reservation part of WHD. I cannot believe streamlining the Reservation system has not been voted up. So disappointing…

Not exactly sure I understand the process behind this Parent/Child Ticketing system. Trying to see how I would implement this. Can you come up with a scenario where this would be used, and how? Would this be used when you get multiple tickets about the same issue? IF so, does the firs ticket submitted become the parent,…

Would like the following Field Type added - Calculation. So Field E can be the sum of Fields A, B, C, and D Would like dependent value list, so dropdown field B can display different content depending upon the selection in Field A. ie Field A has Wisconsin, so field B could show Green Bay; Neenah; Appleton; Oshkosh. If…

Yes, please upgrade. Would love a Search Assets button Would love a way of taking Inventory (using the iPhone camera to scan bar code and auto entering an Audit Date) Would love to have an iPad specific version using the extra screen space available.

Or, since the fields are present in the "asset_import_template.csv" file, be able to import the PO information in the import of Assets, and not be required to create 2 import files (one of Assets, one for PO).

We 'kind of' do that now. I will assign a 'lead' tech on the ticket, and CC a 'secondary' tech. The 'lead' tech is responsible for resolving or closing the ticket, but both techs can add notes. I would like to be able to assign a ticket to multiple techs, but other than just assigning multiple techs to a ticket, what other…

Please. Please. Please. This should be a no brainer. We should not need to ask. It should just be done.

The mobile client needs an Asset Search. Not sure why the Client Search was implemented before an Asset Search. At least in education, we deal with device issues, and need to know what the device is. We also use WHD for our inventory, so if the mobile client had an Asset Search, that would assist us in taking an inventory…

Please vote for this feature request. I would really like a Jamf Pro mobile discovery tool to synchronize Assets between Jamf Pro (mobile) and WHD. Jamf Pro for computers works, so it shouldn't take too much to get Jamf Pro for mobile devices to work.

Upon further investigation, the Problem/Incident wouldn't work for Project/Assignment. Linking Incidents to a Problem just displays the "Incidents" within the Form View of the Problem ticket. There is not indication in List View that the "Incidents" are part of a "Problem". Not Good. Looking at a "Linked" Incident in Form…

Well… yes and no. You can link incidents to a problem (haven't really tried it yet), but In the list, will there be a Problem that will reveal all the individual incidents, which when all are resolved, close the Problem? If so, then this is on the right path. Can the terminology be modified. Instead of "Problem" rename to…

I don't get this statement "Also ensure, that the tech username is not the same as any of the client's usernames." Wouldn't all the techs also be clients, so their username's would be the same?

Beside images, FAQs should also support Videos (embedded from Youtube as an example). Many "how to's" could then be placed in the FAQs making support much easier, and useful.

Also a Desired Workflow for Importing data Import PO, should only import PO Number, Order Date, Invoice Date, Vendor, Order Type, Originator, Deliver To. Import Assets should import PO, costs, (and other Asset info) and create the Line Items automatically in the PO table.

I agree with cmiller2018, tickets "Scheduled" should 'pause' the ticket timer so a report doesn't make it appear that the ticket took a long time to close. We get many requests for issues to resolve in the future that our techs need to schedule in the future. Helpful to get a Notification on date due and helpful for…

I actually change the Status from "Open" to "Assigned" when I assign a ticket to a tech. From my testing, that creates a 1st-Response Date/Time. There are also tickets using Processes > Action Rules that will Auto enter a Note (for workflow purposes) and Assign to a Tech, and those also trigger the 1st-Response Date/Time.…

I have never seen this warning before. I have seen this. But I do not consider that a warning, I would consider that a feature. I consider 12.5.2 a downgrade not an upgrade. Why was this considered a security issue? I don't get it. I liked the way it was, and wish they would have made it an option for those organizations…

iOS is big for us here. Hoping that your iOS updates include Asset Search Adding Assets to Tickets Bar Code scan in Asset # field (so we can use our iPhones as bar code scanners) Asset Inventory Plus, I like the sound of the feature enhancements listed. Looking forward to the next update (is there a target date?).