bdufresne · Network Engineer · ✭✭✭✭✭

So I did some digging and I think perhaps the Windows Task Scheduler has your old co-workers credentials cached. Perhaps this article can assist some? Task Security Context | Microsoft Docs

This is why you are getting configs from the internal interface. Change the Polling IP address to the management interface, this will change how SolarWinds interacts with that device. Let me know if that makes sense!

Yeah, it's not a very simple task, but I wish you luck. I'm glad I could get you pointed in a direction. Let me know if I can help out any more. Bryan

Rhidian, Did you try changing the alert if is present? This should show you multiple occurrences I think? NCM definitely needs some added functionality. If you check the feature requests, I think there are some requests in there to do what you're trying to accomplish, they just have not yet been implemented. Good luck!…

Srikanth, I understand it may not be a cookie cutter solution, but if you have any experience with troubleshooting, following these actions may lead you to the actual root problem or perhaps this fix will actually resolve your issue. The last resort fix method would be to backup the Orion database and re-install NCM, and…

No worries, could have been related. I recall their being a known issue with the jobs locking up if they are/were running during an update. Something about restoring a file to stop the jobs, but I would have to do some digging to turn that up. Support should have a quick fix for you though. Bryan

Bruce, Open a node that you know is not being managed by the management interface. You can do this from Settings, Manage Nodes, then select a node. Is that IP address the internal IP address of the device? Bryan

Perhaps the task scheduler has credentials configured?

I was talking about the security principal on the Windows Server where SolarWinds is installed. I would check that. 

If you run a show log on the switch, are you seeing any issues there? Maybe it will tell you why the connection was refused.

Anita, This sounds to me like either an ACL on the devices or the firewall. Double check the configs are permitting SNMP to the devices. The firewall person has already said he's side is good, but I would still have him do a TCP dump and make sure he's seeing the traffic pass through. Good luck. Bryan

I just took a quick look at some NCM compliance rules that I know are exported from SolarWinds, and you are right. I was looking at the STIG compliance rules for federal, and the structure requires assigning a RuleID (GUID style number) and whatnot. You could make those up, but it might be better to build the initial…

If that doesn't work, let me know. I want to make sure I get you the correct answer! Bryan

In that case, I think your best bet would be submitting a feature request. This is a service provider level request that should be configurable in the Orion platform back-end. I wish you luck in your quest.

Srikanth, Take a look at this and give the troubleshooting steps a try? NCM Jobs remain running and never complete - SolarWinds Worldwide, LLC. Help and Support If that doesn't help you out, I would reach out to support, as I have not encountered this issue myself. Bryan

You may need to conduct a MIB walk on it then to try and identify where the Up/Down status is set and poll that MIB. Bryan

Awe man, I should have passed that test then I guess. Thanks for the info Cal. Bryan

If Srikanth's answer doesn't help you, DM me and perhaps if you have a mail.mil account we can link up and I can help. Bryan

Is the internal interface the IP address of the Node in SolarWinds?

When you try to open manually, is that from a shortcut or from the .exe file in the SolarWinds directory?

That seems to me like the issue is with the Windows account that SolarWinds is trying to use to delete the config file. The entry was removed from the SQL database, but the file was unable to be deleted. Check the security properties for that folder. There is likely a security principal that has permission to…

Is the job only executing on one specific node right now? Perhaps try end AND exit? Maybe the initial exit only took it out of priv exec, similar to the end? Bryan

Rick, I did a quick search and came up with this: You cannot import a UnDP poller into Device Studio - SolarWinds Worldwide, LLC. Help and Support Does that resolve your issue? Bryan

Can I ask why you want to change the port? Are you having issues using 1433? Bryan

I remember there being a way to import compliance rules, and I believe it was XML format. What I would do is: take one of the compliance rules you have already built and saved, export it to verify the format, and modify that to a "template" format so you can build that out from your notepad. It would likely be best to…

So, it is possible to see those occurrences, but not well. I think this could use some more code, such as a not interface in the middle.. but this is what I've got so far. You can also try running this as a config block where ^interface begins it and ! ends it. ^interface [\s\S]*switchport mode trunk[\s\S]*ip device…

Anita, Can your new poller ping the internal side of the firewall? Can it ping the DMZ side of the firewall? I would bet there is a deny before a permit somewhere in the rules that is messing it up. Bryan

sotherls, It sounds to me like perhaps all the services did not come back properly? I would run the Configuration wizard for the services and the website, and see if that resolves the issue. If that doesn't work, there is a troubleshooter you can use called SolarWinds Active Diagnostics. Give that a run through and see if…

Srikanth, Do the credentials work through putty and other means? Just checking to make sure the creds aren't locked out or enter incorrectly on SolarWinds. Also, what version of SSH is specified in the ASA profile? I would think it would be SSH2. I would change the SSH auto to SSH2 or however it's configured just to test,…

Okay, I get where you're coming from as far as the range add. Just to make sure I am still understanding, you are adding a /20 for the discovery of multiple subnets? For instance, you have a bunch of /24 networks or something like that, that all fall into the /20 you are adding? That is sort of looks like the case from the…