aLTeReGo ✭✭✭✭✭

SAM 6.0 will be available for release this quarter.

Without looking through your diagnostics I can't say definitively, but I am reasonably confident that the issue you are seeing was resolved in the 2018.4 release. Note that 2019.4 is now available, so it has been more than two years since you've upgraded.

If you encounter this issue again, please open a case with support. You should also collect diagnostics from the Agent as soon as you notice the problem occurring. These should help us identify the root cause.

It typically is, but depending how the page is built the text you're looking for may not actually exist at that URL. For example if the page content you're looking for is within an iframe, or if it's text that's generated as the result of javascript then it's likely that SAM isn't able to find the text you're looking for.…

If you've saved a project and shared the link with another Orion user, once they click on that project it should always be available to them. There is no need for them to save their own copy. Any updates you make to the PerfStack project will be reflected in their dashboard when they load the project. Those users cannot…

The Red APEs could also be an issue with short name resolution. Ensure that each APE can ping the short hostname of those servers. For example, from the main poller, drop to a cmd prompt and 'ping E-6ATD-SWNPM04'. Similarly, from the 'E-6ATD-SWNPM04' machine, open a cmd prompt and ping the short hostname of your main…

SAM 6.2 (currently in beta) allows you to monitor processes and services when they are running, and have them go into a neutral "Not Running" state when they're not. This prevents alerts from triggering and red appearing on your dashboards for processes and services that run only as-needed, while still allowing you to…

Node status is not changed or influenced by any other factor other than ICMP responsiveness. An application being down for instance does not change the nodes reachability status.

What you are suggesting is certainly possible, though I have never seen this behavior myself personally. The majority of instances that I've encountered where the agent is not functioning properly or has issues being fully deployed are due to dependencies not being met. The agent attempts to satisfy its own dependencies,…

Correct. There is no "APM: Current - Statistic of Multiple Value Components" report type at this time, though you can use the historical report type and include the relative timeframe of the last 5 minutes or whatever the default polling interval is. This should get you the same results as a "current" report.

There's a few different ways to do this. The easiest would be to create an account limitation based on this property for that account Using the Account Limitation Builder. Once your custom properties have been created and assigned to the nodes you can build a new account limitation. Then limit an account based on this…

If all your alerts have been properly migrated from the legacy Win32 Advanced Alert Manager then this service can be stopped and disabled. It should no longer be needed. It remains solely for situations where alerts failed to migrate properly (so people would continue to get alerts) as well as a fallback should someone…

Sorry about the late response but things have been crazy here. Attached you'll find a fiddler trace that's zipped and password protected. I'll PM you the password to the archive. Thanks again for looking into this for me.

I have reached out to support management and requested that your case be escalated.

adam.beedell wrote: Hi Jeremy, Will do - Am i to take it then that the processes for adding graphical information to alert emails shouldn't have changed, and that linking to content like that is still kosher? We have done nothing purposful to prevent it if that's what you're asking. There's something clearly wrong as the…

prawij wrote: Just finished deploying HF4 - still seeing JobEngine v2 failures: Faulting application name: SWJobEngineWorker2.exe, version: 2.13.0.1337, time stamp: 0x5ae9c63e Faulting module name: ntdll.dll, version: 6.3.9600.18895, time stamp: 0x5a4b127e Exception code: 0xc0000374 Fault offset: 0x000e6214 Faulting…

The TFTP Service can come from a variety of different sources. The most common on being the Free Tool that can be downloaded and installed independent of Orion. In that case it would not appear in the Orion Service Manager.

Do you receive the same error when you re-run the Configuration Wizard?

equator wrote: Does uninstalling IPAM retain the configuration? I don't care about the data that can be retrieved again through a subnet scan, but would I have to re-enter all of my subnet ranges again? Yes. All settings are retained in the database. Uninstalling a module does not remove configuration or historical data…

Not with a 6min delay.

bobross, you hit it right on the money, though I've never seen it so beautifully laid out and articulated. If you don't mind, I'd love to have one of our technical document writers steal pretty liberally from your posting to create a KB article that describes this in as much detail. This truly is very helpful information…

driegel wrote: christopher.t.jones123 I expanded a bit on this in this thread as well: NPM 12.5 is now Generally Available! The technical support rep I worked with stated: "This issue is caused by a bug in the product. Orion incorrectly recognizes IP addresses in CDP data so it is not able to calculate all connections ->…

There is a different versioning schema for NAM hotfixes than other products, but I assure you the fixes included within are absolutely identical, and that NAM is not getting fixes that haven't yet been made available for individual product modules.

The following SAM resources can be added to any Node Details view or Node Details Subview.

cahunt wrote: Just ran a fresh install of Core 2019.2 HF1, NPM 12.5 and NTA 4.6 - getting the same error on those custom charts Specifically it looks like the queried (SWQL/SQL) resources, as the dynamic query builder is showing data just fine. This issue was not addressed in Hotfix 1. It was identified too late to be…

Yes, you can disable mailbox monitoring in AppInsight for Exchange

I would recommend opening a case with support. From what you describe it sounds like SAM is having a difficult time correlating the mailbox databases to their respective Mount Point locations.

chadsikorra​, what version of SAM/NPM are you running? Also, please do open a case with support for this issue. You don't need to have someone on the phone with you when it's happening but when it is occurring, please grab a Diagnostic from the Orion server (or Additional Poller the Agent is associated with) and the log…

Out of curiosity, why are you wanting to disable UPS polling?

bobross is correct. Permissions required by APM are dependent upon the script itself. You can always copy the script to the server locally and execute it there to determine if you're encountering a permissions related issue.