aLTeReGo ✭✭✭✭✭

SAM does not handle the authentication, but instead leaves this task to the underlying operating system. SAM merely passes the credentials provided by the user for that node/component/etc. The protocol handling, authentication, etc. is handled no differently by SAM than if you were to write the same WMI query using…

This is very odd behavior. The TCP port monitor works identically to telneting to the specified port. While no data is sent as part of the TCP Port monitor unlike your script the monitor should show a "down" status if the remotely monitored port is not open/listening/reachable.

Using Thunderbird installed on the SMTP server you were able to successfully send an email through that SMTP gateway?

If you are willing to open a case with support, please reference internal case FB410143. The Application Engineer working that case jointly with Microsoft and another customer is named William. Your case should be consolidated with him. Depending upon your availability William may ask to engage Microsoft support under the…

This is normal and expected. It is called out as step #12 in the Migration Guide. Migrate SolarWinds Orion products to a new server with a new IP and hostname - SolarWinds Worldwide, LLC. Help and Suppo…

To rename components you will need to copy the original template and assign that modified template to the node. [Settings -> SAM Settings -> anage Templates] Once copied, edit the newly copied version of the template. From here you can modify the polling frequency, timeout, and rename components however you see fit.

'Response Time' is the last polled value. The Average, Minimum, and Maximum are based upon the last 10 values. Depending upon what you're most interested in, you will need to choose the value that's best for you. 'Average' is the most common as current 'Response Time' and Min/Max values can be heavily influenced by a…

Properties collected via SAM's Asset Inventory are not currently available for use in Dynamic Groups today.

We've investigated this issue, as eluded to, and determined this is a bug in NPM that is effecting SAM. This issue should be resolved in the latest NPM 10.5 beta.

Have you upgraded to NPM 12.5, or even better, 2019.4?

Are those Windows Scheduled Tasks in the root of the hierarchy, or are they nested in folders?

Do you limit the number of simultaneous logged in connections each user is allowed in OWA? The simplest approach would be utilize our Synthetic End User Monitor for monitoring Outlook Web Access. Should issues occur you'll not only receive a notifications, but you'll also receive a screenshot showing you precisely what…

You can find it where you add a resources. Admin--Customize views--select your Syslog parser page--Edit--click + (add new resources) Add Custom Network Wide chart That worked perfectly. It's working great. Thank you.

There's actually a pre-configured out-of-the-box alert available in the Advanced Alert Manager that simply needs to be enabled and a valid email address configured. Below are the message variables used in that alert. Volume ${FullName}: Total size ${VolumeSize} Free space ${VolumeSpaceAvailable} Percent used…

Are the volumes on the SQL server where these database files reside being monitored? Is the node itself being monitored via WMI or SNMP? Lastly, can you retry assigning the permissions to the user account again to see if that resolves the problem? The following script will configure permissions for a SQL account with…

This issue appears to have been reproduced internally and is currently being investigated.

You should see a "Correct Answer" and "Helpful Answer" under each comment within a thread you create.

Not sure if you think I'm crazy or not, but if you'd like me to setup a Webex to show you what I'm talking about I'd be happy to.

bharris, this is, unfortunately, not something that we're currently working on.

Unfortunately not. This is a feature limitation that will need to be addressed in a future release of APM.

As tomasv​ stated, Asset Inventory collection via the Agent uses the loopback interface (127.0.0.1) to query this information via SNMP. There is no need to open any ports, and NET-SNMP does not even need to be bound to the external/routable IP address of the server.

Parallel execution of Scalability Engines Installers should only be done using the latest Scalability Engines Installer released with Hotfix 4. A neat trick is that you can use the latest version of the Product Module Installer to also install/upgrade Scalability Engines. Better still, you can use that installer to…

I can't explain why hardware monitoring is no longer selected for these servers. Especially since we've had no reported cases of this occurring for other customers. If you're able to reproduce this issue we would definitely be interested in looking through your diagnostics to help determine why hardware health is becoming…

The resolution is to upgrade to SAM 6.0.1. It should be available for download through your Customer Portal.

Have you considered using Group Policy to change polling engines en masse? Orion Agent Active Directory Group Policy Administrative Template

That is correct. The Real-Time Process Explorer and other similar functionality uses the Vendor type to ensure that these functions don't appear on nodes which they are not applicable. If you remove the node poller or install the Linux Agent on that machine, the Real-Time Process Explorer option will appear. Alternatively,…

Can you post a screenshot showing where you are seeing the information?

Those macros are available only within the script body. Not within the Script Arguments field.

I'm not having any issues running the PowerShell script I provided above. Ensure the Execution Mode is "Local", that the file exists in the path specified in the script, and that the user account specified in the credentials section of the component monitor is a local administrator with sufficiant permissions to execute…

The benefit of WMI over RPC is that it's lighter weight than RPC. It was implemented into the product first, and RPC was implemented later based on similar customer feedback related to firewall traversal.