aLTeReGo ✭✭✭✭✭

Remote Office Pollers are a paid option for existing NPM, SAM, etc. customers. The Orion Remote Collector is available only with NAM and/or SAM Node Based licensing. Another option for monitoring URLs in the DMZ would be to use WPM (Web Performance Monitor) Players. If neither of those are options, your cheapest (free)…

A simpler method may be to use Group Policy to change the server the Agents are pointed at documentation.solarwinds.com/.../core-agent-migrate-with-gpo.htm

Wow, that is interesting. As asked above, can you confirm * Are these VMs on the same subnet or different subnets? * Is there any antivirus or other security-related endpoint protection installed on either of these two machines? 

Those versions listed are not product versions. They are the version, build number of the reference offending SolarWinds.Orion.Core.BusinessLayer.dll file in each version of Orion. Versioning is not as simple and as straightforward as we would all like it to be. The installer MSI has a version itself, and hotfixes (MSPs)…

@"itengineer" wrote:Hi @"aLTeReGo", would you be able to share, when to use Agent based vs. Agentless polling method? This is somewhat use case driven, and part personal preference. Some customers prefer to use Agents anywhere/everywhere possible because Agents don't require credentials with elevated permissions or…

@"mwenda" wrote:I didn't intend to stack the licenses but rather have two polling engines running concurrently on the primary server. After activating the license i can only see one polling engine. What you describe above is the literal definition of stacking APE licenses on the main poller. There is nothing to install as…

@"mwenda" wrote:Thanks for your response aLTeReGo. The license for the APE appears in the customer portal but not on the web based license manager. I am unable to activate it as i can't get the correct Machine ID. For manual license activation i suppose the module has to already be installed for one to get the correct…

The Agent itself has a .hard NET dependency that is version-specific. If that version of .NET is not found, the Agent will self-satisfy that dependency by upgrading or installing the necessary version of the .NET framework. If you have applications that are dependant upon older versions of the .NET framework and are not…

What appears in the footer of your Orion website? That will tell you what hotfixes are applied. The SQL query result you posted does not show any information about hotfixes. Only the full version installed. In your case, 2020.2.1. The '.1' at the end is not a hotfix version. That's part of the full version and denotes a…

Are you certain the node is reporting a status of 'Down' and not 'Critical'? The two appear similar enough that occasionally people confuse the two. 

I'm not sure exactly what you are asking. That registry key will only reflect major version numbers. Not hotfixes applied. Are you asking which versions of the Orion Platform correspond to individual product module versions? 

The issue is undoubtedly the connection string. It's my guess that the template was created using an OLE driver, rather than the CLI driver. That's just a guess, and one I can't confirm right now due to weather conditions impacting both power and internet connectivity to my lab. I would recommend reviewing the following…

Based on the screenshots you provided it appears as though you are trying to install an APE on the same machine as the main poller. While this is possible, no actual installation is necessary. If you have an Additional Polling Engine license in your Customer Portal, simply activate it from within the web-based License…

I would suggest looking at each of the interfaces in between the two servers, looking for interface errors and discards. Are these two machines on the same subnet, or does their traffic pass through a router to get to each other? Another possibility for what might cause this is resource contention. Given their 10Gb…

Have you verified that both the Orion database, TempDB, and associated transaction logs have adequate free space available? The behavior you describe I have seen in environments where the database(s) or transaction logs have reached their maximum size. Either by consuming all available space on the drive they're located…

The behavior you are describing sounds like the product licenses haven't been activated on that machine. I would suggest going to [Settings > All Settings > License Manager] and ensure all appropriate licenses are listed there. You may need to deactivate the licenses on the old server before they can be activated on the…

The hotfix is for the Orion Platform itself. That version should be visible in the footer of any page.

Hotfixes do not affect the installed version number you see in Add/Remove Programs. You will need to go to 'View Installed Updates" to see which Orion product hotfixes have been applied. 

The last fail cause will always populate with a value if there was ever a failure. As such it's not an optimal value for triggering an alert on, since it will likely always be triggered after the first time. I would recommend using Syslog instead for this type of alert. 

At a minimum, I can tell you that your condition group (or) is unnecessary. If that's the entirety of the alert condition, then that line should be on the same level as the two conditions above it. E.G. no indent. 

Real-time anti-virus works by blocking user and application access each and every time a file is either read or written to. Only once the file has been verified 'clean' is the read or write operation allowed to execute. At least until the next time the file is accessed. Then this process repeats again. For certain file…

I believe the following list includes all ciphers enabled in NCM. * Cipher encryption algorithms enabled:* aes256-ctr * aes256-cbc * aes192-ctr * aes192-cbc * aes128-ctr * aes128-cbc * Cipher integrity algorithms enabled:* hmac-sha2-256

What's between the two machines? Is it just a simple layer 2 connection or does traffic cross falf the internet to get between machine A and B? Can you monitor the application on the other side of the connection? That could help narrow things down. Without more information, it's hard to say for certain. I have seen similar…

Can you post the Windows Safety Scanner Log file located under 'C:\Windows\Debug\msert.log'?

Review the following file on that server to determine what it's doing. Start from the bottom and move your way up to view the most recent activities or search for keywords such as 'Failed', 'Error', 'Warn' etc. C:\ProgramData\SolarWinds\Logs\Orion\ConfigurationWizard.log

Please open a support case so we can troubleshoot and track this issue appropriately https://customerportal.solarwinds.com/support/submit-a-ticket

The following links might prove helpful. * https://documentation.solarwinds.com/en/Success_Center/orionplatform/content/migrate_the_solarwinds_orion_sql_database_to_azure-sql.htm * https://documentation.solarwinds.com/en/Success_Center/orionplatform/Content/install-orion-azure.htm *…

NCM runs on the Orion Platform. The Orion Platform has a Hotfix 2 which addresses the outstanding security vulnerabilities. There is not an NCM specific Hotfix 2 at this time as NCM is not directly affected, only the underlying Orion Platform.…

This issue you describe has been reported by a couple of other customers also, though it does not appear to be systemic. We are currently researching the problem as well as a potential fix. This is being tracked internally under DC-3525. In the interim, when the Agent is stopped, kill any remaining…

Typically the most common reason for this error is that people tend to install the 64bit ODBC driver, rather than the 32bit. By default, the SAM looks for a 32bit ODBC driver. However, this can be changed by editing the application, expanding the 'Advanced' section, and selecting 64Bit under 'Platform to run polling job…