aLTeReGo ✭✭✭✭✭

The reason why a component has gone into a warning or critical status is because the component has exceeded a threshold defined. To understand what the counter is, what it means, the potential impact of exceeding the defined threshold as well as possible remediation steps, you'll probably want to include the expert…

Can you post the script itself or at least the script output? It's very likely the script results returned through stdout aren't properly formatted. Scripts Must Report Status Through Exit Codes Scripts must report their status by exiting with the appropriate exit code: Exit Code Meaning 0 Up 1 Down 2 Warning 3 Critical…

SAM's "Top XX Page Requests by Average Server Execution Time" is focused on page performance rather than number of requests. With that said it's not possible by default to sort this resource based upon the number of page requests. The number of page requests does exist in the database, and you can create your own Custom…

It sounds like a difference in how status is calculated for the two groups. I recommend checking these groups advanced configuration settings and verify they are consistent.

The Memcached template as written would require a few modifications to be converted to run under the Windows scripting host. It would also require installing Active Perl. I've go ahead and logged this as a request for a Memcached template written specifically for Windows. I doubt we'll use Perl. It will more likely be…

How are those Dell systems being polled? Is Asset Inventory and Hardware Health monitoring enabled on those servers? If so, can you see the servers make, model, and serial number displayed in the UI?

There are two possible solutions. You could use the APMServiceControl.exe and pass the numerical value of the component ID of the service you wish to restart instead of the variable. The component ID can be found in the URL when you're on the component details page. It's the number after "AM:" highlighted below Another…

Ensure you've selected "HTML Format" under the "Message" tab of the email alert.

Yes, you can either disable or delete/remove components from being monitored within a template. Both options will reclaim the license and allow you to allocate it to a different component elsewhere as needed.

Can you verify that SAM is installed on the Additional Poller? The SAM Additional Poller package is included in the Additional Poller archive downloaded from the Customer Portal.

Stop all the Solarwinds services and then go to Start > Programs > Solarwinds Orion Network Performance Monitor > Advanced Features > Monitor Polling Engines. When this opens open Servers and Poller Load Balancing. Click on the first node, then hold down shift and click on the last node. Then choose Polling Engines > Move…

In order to know which printer specifically is out of paper you would need to copy the "Out of Paper Errors" component and specify the printer in the instance field pictured below, and repeat this process for each printer you would like monitored. A simpler method might be to use the Component Monitor Wizard, located under…

Because each monitored application could and likely would crash independently at different times, and polling intervals are staggered, there really is no way with in Orion today to summarize this information into a single consolidated alert.

As a general rule only resources that are related to the view are available. For example, you would not see an option to add an Application specific resource on the network "Interface Details" view. You can however add virtually any resource you like, wherever you want it, using the Custom Object Resource.

We've posted XenApp 6 templates in the Content Sharing Zone. They can found at the links below. * Citrix XenApp 6.0 Services * Citrix XenApp 6.0 Core Counters * Citrix XenApp 6.0 Presentation Server

The simplest method for monitoring NTDS replication issues is using SAM's Windows Event Log Monitor for the following events. Troubleshooting Active Directory Replication Problems Event Root Cause Solution Net Logon Event ID 5805 A machine account failed to authenticate, which is usually caused by either multiple instances…

SeUM is definitely the right solution for your requirements. The product is currently v1.0 so understandably there are areas where improvements could be made. Simple modifications to existing recordings, such as being able to add on to an existing recording, or delete the last 5of steps of a 15 step transaction and…

That's just the way we roll. We're happy to hear it's appreciated. Thanks!

It sounds like you are using multi-value script monitors, which will entail using the "Component" alerting property type to properly narrow down the alert Trigger Condition and pass the appropriate macros in the alert message. You will then be able to use the following alert macros in the alert notification regarding the…

This is a limitation of the information available via VMware's CIM protocol. We are investigating this issue to determine what if any workarounds/solutions are available. This is being tracked internally under FB164898.

I can't quite figure out how this would be accomplished without the use of something like a Dialogic board.

You didn't miss anything. Similar information is displayed on the Component Details page. This information is not currently available as a resource at the application details level. With some finagling it may be possible to get the information you're looking for through the Report Writer and then embed this report as a…

This is not currently possible today in APM to show which processes are consuming the most CPU, but this a feature we've included in the next release. You can learn more about what's in store for the next release in my blog post, as well as signup to participate in the beta.

I believe this is discussed in some detail within the following thread. LDAP errors in Exchange 2010 Common Performance Counters - Bad Input Parameter

Are you running SAM 6.1.1 or are you still on SAM 6.1?

Sounds to me as though your alert is configured to trigger on an Application rather than a component. That, or you are running SAM v6.2 or later in which the we migrated alerting macros to a new format. If you are running SAM 6.2 or later then the new macro equivalents are as follows.…

Instead of populating the information manually have you tried using the Find Processes, Services & Performance Counters Wizard under SAM Settings?

Oh good, I'm not alone. I thought I was losing my mind. I've been having this exact same problem since upgrading to 8.1. I thought it was just me, but after spending all day trying to get it to work, I'm convinced it's not my environment. I've been monitoring the interface with a sniffer and I'm not seeing any ICMP or SNMP…

The message text looks very similar to that of the "Alert me when a component goes into warning or critical state" and "Alert me when a component goes down" alerts. I would try disabling those alerts for an hour and see if you stop receiving notifications. You could also add the "${N=Alerting;M=AlertName}" macro to all…

The default number of items displayed can be altered through a configuration file named "Templates.asmx" located on the Orion server under "C:\inetpub\SolarWinds\Orion\APM\Services\" by default. By default the "pageSize" value is 20, but it can be adjusted here and the change should be immediate with your next page…