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  • What is the authentication method configured on your RADIUS server for this connection? You may need to create a separate unique RADIUS profile for SAM's User Experience Monitor, as currently PAP is the only authentication method supported by SAM at this time.
  • SAM polls on predefined intervals. The default is 5 minutes, but this is configurable and can be as frequent as once every minute. The issue with your script is that the output is not in the proper format and you are not defining an appropriate exit level.…
  • You have a few different options available. * Try using "DomainTWO\administrator" credentials when adding the node to Orion. So long as Kerberos authentication is not required the connection should fall back to NTLM and work fine. This works for most but not all environments running multiple domains. This is not a…
  • How often are you polling this service? Is the status in Orion truly reflected as "Down" or is it "Unknown"?
  • How are you attempting to restart the application pool? Are you struggling to trigger an alert based on the proper event ID, or are you having issues with the trigger condition?
  • You can change the IP address associated with the node by editing the node properties and clicking "Select IP" and choosing the primary IP address associated with that node.
  • No, the cipher strength is not collected by the SSL Certificate Date Expiration Monitor, but this is something you can post as a feature request in the Ideas section of Thwack. In the meantime you can look at some of the other templates created by members of the community that may allow you to add this type of…
  • Stretched VLAN configurations are supported provided the response time between each member and the SQL server is under 200MS.
  • The issue you are experiencing appears to be related to credentials/permissions used for monitoring SQL. The credentials you are using appear to be fine for monitoring metrics we are collecting via WMI but not for those collected via SQL. This leads me to believe that you are using Windows OS credentials to monitor the SQL…
  • NPM 12.5 includes support node thresholds affecting the status of the node, allow you to alert on a node going into a warning or critical state. For more information, see the following post. Orion Platform 2019.2 - Enhanced Node Status
  • Are there any obvious errors displayed in the Application Details resource? Is there anything red/down on the Application Details view that you can see that might explain the "down" status? A screenshot would be very helpful, if even just clicking on the "Edit Application" and showing all the component monitors and their…
  • At this time SAM supports Hardware Health Monitoring of Dell PowerEdge, HP Proliant, and IBM xSeries servers, as well as Dell M1000, HP C3000, and HP C7000 blade chassis. Hardware Health support for Fujitsu Primergy servers is currently a feature request we're tracking internally under FB162717. You may also want to…
  • Where are you seeing this outputted?
  • When is this alert triggering? Always? When there are people heavily utilizing the Orion web console? Only during nightly maintenance?
  • Orion can monitor your windows and *nix CPU, Physical Memory, Virtual Memory, and logical disk volumes in addition to network performance, all without the need for APM. All that is required on the server is to have SNMP installed and configured.
  • In the [dbo].[APM_DynamicEvidence_Detail] table, under the ErrorMessage Field.
  • Your usage of APMServiceControl.exe is incorrect. You need to include the action as a switch. Below is from the Administrators guide. Usage: APMServiceControl ComponentId [-h] [-c=COMMAND-NAME] [-t=TIMEOUT] Options: ComponentId: The ID of the Windows Service Component Monitor to control. In the Advanced Alert Engine, you…
  • By configurable what exactly do you mean? With SAM 5.0 we added the SAM Admin role which is seperate from the Orion admin role. The SAM Admin role allows users to assign application templates, as well as import/export/edit/delete/modify application templates. Essentially any action that's available from the SAM Admin page…
  • You can update the credentials used by going to [Settings -> SAM Settings -> Credentials Library] and updating the credentials that are used by those applications. This includes both the username and password.
  • Odd as it may seem, NCM includes native alert actions that allow you to SSH into a device and run commands, such as executing a script. I have used these myself in the past to automate the remediation of certain conditions that occur on Linux hosts.
  • It's definitely possible. I'm not sure why anyone would want to do this, but it's definitely possible. Before I explain how, can I recommend that you look into Orion or ipMonitor for something like this? I think they're both vastly superior to what you have in mind. You're probably right about the previous guy running…
  • You can use the following report to identify which components are not inheriting from their origiinal template. APM Component Monitors that are not Inheriting from their Original Template
  • Orion can scale to this size and beyond without issue. There are many customers doing this today.
  • SAM is expecting the result of the query to return a single row with a numerical value it will consider the statistic value. The query can optionally return a second column with a string value that SAM will collect and report as the message value. This message value, in your example could be the name of a table that needs…
  • I've been wondering that same thing ever since Solarwinds released their own Wireless management pack for Orion. I run multiple 4102 Cisco AireSapce switches and I would love to use Solarwinds to monitor them. Currently I am limited to monitoring the Gig interface, and I can use the Solarwinds Syslog engine, but that's it.
  • What do the host file entries have to do with the Alerting Engine? I'm so confused. Even the DNS/WINS stuff doesn't make sense. I don't question that this solved your problem, but I'm trying to understand the “why/how”. What does name resolution, and certificate revocation have to do with the Advanced Alerting Engine?…
  • You can place a specific chart resource from a particular component on a Summary view using the Custom Object Resource.
  • A couple of quick questions. * Are you running SAM 6.0.2 or a previous version of SAM 6.0.x? * Are you using "sa" or equivalent credentials to monitor your SQL Server with AppInsight for SQL? It looks like this could be permission related. * What version of SQL is being monitored with AppInsight for SQL? * Are these…
  • I'd suggest disabling the Symantec firewall integrated into the product. I've run into a similar issue with Trend Micro OfficeScan. Disable the service (if any) and remove (uninstall/disable) any Symantec network firewall driver located in the network adapter properties. You should be able to leave the Antivirus running…
  • What is the hardware vendor of the server the JBOD is connected to? LSI makes controllers for both Dell and IBM, both of which are supported by SAM's Server Hardware Health Monitoring.