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The value returned from this monitor is in seconds. So for your warning threshold you should set a value of 180 (3 minutes), and 300 for the critical threshold (5 minutes).

Josh, there is no single 'right' answer here. Agent initiated is the easiest on end-users because it allows for automatic agent registration and node creation. That is why it's the default and the recommended mode. We added 'Passive' mode because we knew that not all environments or situations would allow for agent…

he issues is that your script output is not formatted properly in a way SAM's Linux/Unix Script Monitor can understand it. First all scripts must exit with an error level that denotes the status of the component monitor Scripts Must Report Status Through Exit Codes Scripts must report their status by exiting with the…

Have you tried using the Real-Time Event Log Viewer against that host?

What's the Make/Model of these devices that are showing "unknown" and what's the vendor agent software version installed on these hosts?

If you have the switches sending syslog to your Orion server you can simple create a syslog alert for the Syslog Message Pattern *err-disable* (note the asterisk at the start and end of the message). You should also probably configure auto recovery on your switches by entering the following commands in config mode…

If your production Orion instance is running SAM 6.x simply re-run the Configuration Wizard on your production instance. This will rebuild the alert schema and restore your custom properties. If this is an older version of SAM then you will need to complete the following steps to restore your custom properties. * Close…

The number of retry attempts for SAM component monitors are not configurable, though this is would make an excellent feature request.

The TFTP Server should support files up to 2GB in size.

This metric is coming from Windows Performance Counters (perfmon.exe) and is a running total of all jobs that have failed since the Print Spooler service was started. What you're probably more interested in are the current number of failed jobs (not the total), which is easily enough obtained by editing the application and…

Is it possible that the amount of White Space in the mailbox database has exceeded the threshold?

SAM will not report an error for a 200 Success code, but will for a 404 (page not found). Under what circumstance would a 404 error be considered normal behavior? If 404 is consider "up" what would be considered "down"?

Are you looking for something beyond the Oracle monitors that are included with APM out of the box? What in particular are you looking to monitor and which specific metrics were you looking for? Here is a list of the Component Monitors includes as part of the Oracle application template.

The answer is yes. The process is very similar what's outlined in the "Migrating your Database" chapter of the Administrators Guide. Essentially what you'll be doing is creating a backup of your existing Orion database and copying/restoring this database to a new SQL server for APM/SAM. Next you'll want to export the APM…

Severity cannot be defined when writing an event to the Orion event log, however all alerts which are triggered automatically write to the event log with a warning status.

Summoning the great and powerful Shirikit​

Starting with version 5.5 SAM fully supports remoteable polling engines. Previous versions of SAM only supported local pollers. Make sure you're running SAM 5.5 and not an earlier version. Next, ensure that the node in question is bound to the remote additional poller and not the primary poller. If the primary poller is…

Baseline changes made at the template level break inheritance after seven days of data has been collected. The only way to revert the change is to go into the assigned application and re-inherit from the template. The error you are receiving about no statistical deviation is caused by a component that returns the same…

How is the node managed in Orion?

Windows nodes can be added using WMI (a native Windows API) without the need to enable or configure SNMP. This is true for both physical and virtual Windows hosts. WMI requires Windows administrative credentials. You can optionally enable and configure SNMP on your Windows servers and monitor them via SNMP instead of WMI.…

You can monitor log files using PowerShell without the need for WinRM, but it's not advisable as the entirety of the file would need to be dragged across the wire to be loaded into memory of the Orion server itself to check the file contents. If you just wanted to see if a file existed, size, etc this would be fairly…

MIBs can't be applied or extended on a node in that way. MIB files are generally installed onto a NMS system so they're aware of what information is available to be polled for a device. The MIB branch you describe is already available today in NPM for use with the Universal Device Poller and SNMP Traps. What information…

Here's a screenshot

This metric displays the hardware health polling rate similar to the metric directly above it. What this is showing you is that you are using 1% of the total polling rate for hardware heath on one of your pollers. Zero percent on the other. This metric was added late in the development process so it did not get the usual…

I would suggest looking at the Event Log on the additional poller. VBScript are run on the poller the node is assigned to, and not against the nodes themselves. It's likely a permissions issue. Double check that the user account defined within the component monitor is a local administrator and has permissions to log into…

The following thread discusses this error in some detail. * ESX Hardware Status

Correct. Once an application template has been assigned to a node, any customization or modification to the settings made at the assigned application level cannot then be assigned to another node. Changes such as these should be made at the application template level, and not the application level. Application level…

If there is no trust between the domains then you are unable to connect/authenticate against the remote computer due to Kerberos authentication. This is a limitation of Windows operating system security. You can test this yourself by attempting to map a drive from the Orion server to the remote host using that account. If…

Our of curiosity, what version of SAM did you upgrade from? Also, what applications are reporting being in an "unknown" state? Even more helpful would be to know what type of Component Monitors are causing the application to go into an "Unknown" state. How many components are you currently monitoring with SAM and are any…

The last DB update time may be related more to a time difference between the SQL server and the Orion server. That itself does look a little odd since that's saying that nothing new has been written to database in 500 minutes. Definitely a problem and not at all related to not being able to keep up. If Orion was unable to…