aLTeReGo ✭✭✭✭✭

Is it possible you are running a Palo Alto, or other application-aware firewall? It would be interesting to see if there are any drops in those logs for traffic originating from your Orion server. Also, from the browser on the Orion server, can you access your ServiceNow instance URL? E.G. https://[INSTANCE…

It would appear you're encountering the same issue outlined in the following thread. * DNS User Experience Targets IP 169.254.x.x? This has been identified as a bug and we are tracking it internally under SAM-3315. The issue has been addressed in SAM 6.3 which is now in beta.

Nice catch! Corrected and re-uploaded. The same problem plagued me in grade school. I never double checked my math

We're currently working on some pretty major improvement to the Advanced Alert Manager that I think you'll approve with.

ICMP is its own IP protocol type, like TCP or UDP. It is not however UDP based. It's similar to UDP in that it's a connectionless protocol. If ICMP is truly the only method of monitoring you have for your system, then you are correct. ICMP/Ping simply tells you that there's something at the other end responding on that IP…

Yes, this issue was resolved in SAM 6.2.1.

There's no need to install the previous version on the new server. The upgrade will occur regardless. Installing SAM 6.1.1 on the new server then upgrading to SAM 6.2 simply adds one additional unnecessary step to the process.

No harm should come from rebuilding the performance counters. It's a fairly common and routine troubleshooting procedure as the performance counter database in Windows can sometimes become corrupted. As for dismounted databases, this often done for database backups, restorations, or when a database is no longer used but…

That's actually the nice thing about these templates, as they will provide additional detailed information in addition to status and will fail/error when the database is offline or dismounted.

Adding an Oracle Database Server to SAM

Correct me if I'm wrong. What I believe you are trying to accomplish is alert me when EventID "X" is found and remain in a state of alert until EventID "Y" is found. Unfortunately this is not currently possible today, though you can vote for this idea here ->

The screenshot above is from the "Real-Time Process Explorer" which is accessible from the "Node Details" view for the server that is running those processes.

My recommendation for expediency's sake would be to remove the template from the nodes and re-apply it to the nodes. Once inheritance is broken at the application level, the only way to re-inherit the settings back from the template is my editing the assigned application. For 12 applications across 1500 nodes (18,000…

Customer service should be reaching out to you shortly. It may be possible that you case was never opened for some reason. Regardless customer service will help track down the issue very soon.

You can use the "Top XX Volumes by Disk Space Used" resource that's located under "Home -> Top 10". You can edit the resource to define the maximum number of volumes to display within the resource.

lcsw2013 wrote: 1. SAML and CAC integration is basically what we where looking for. But the team was in touch with support and support was unable to properly tell our guys how to set this up. We use pingfederate here (I believe this is what it's called). And everything we do we use a card to authenticate. There has been a…

You need to click the "Add column" button in the screenshot you posted above.

The Linux Agent does a better job and collects more data than SNMP.

When/if this issue occurs again, note the time and date and then look for a corresponding event in the Event Log of the server where this service is supposedly failing. If the service is indeed crashing, there should be a corresponding event in the Event Log stating as such.

This is a known bug we're tracking internally under FB399144. The error should be more descriptive of what the underlying problem is. Unfortunately this can be caused by the Orion server being unable to resolve the DNS name, specifying the wrong port, a firewall preventing access to the SMTP server on the port specified,…

Clicking on the component monitor will take you to the Component Details view where you will see that value charted over time.

There's really no magic to the DHCP User Experience Monitor. If you configured your Orion server (or additional polling engine) to use a DHCP address rather than static, would it receive and IP address from either of those two DHCP servers that aren't currently working? If the answer is "No" then this monitor will not work…

The Nagios Livestatus socket uses the Livestatus Query Language, which as the name suggests is query based. In many ways Livstatus functions very similarly to the Orion SDK mentioned above.

SAM does not collect counter information exposed via HTTP like it can for Windows Performance Counters, SNMP, WMI, etc. You could however write a fairly simple script monitor in SAM that could do this.

This article should help -> Organization Management: Exchange 2010 Help

Yes this could be fairly easily achieved simply by creating an application template to monitor those processes then assigning that template to the node(s) which run those applications. I would probably recommend using the feature below to reflect a "Not Running" status when the monitored process isn't running so you don't…

What version of SAM are you currently running?

Are you running SAM 5.5 or an earlier version of SAM?

Since you already have monitor setup and configured to watch for this event, and an associated email alert trigger the process is fairly straightforward. You'll want to add the Execute an external program Trigger Condition to your existing alert. Then enter in the command line arguments required to recycle the application…

How often is the condition evaluated by the Alert Manager? Also, what is the Reset Condition defined for the alert that's triggered? If nothing else, you can try disabling the alert in the Alert Manager and re-enable it. If the alert persists still, then there's still some reference to that interface in the database. Have…