Stonelaughter ✭✭✭

By the way - if you want to chat more about this, contact me directly on tom at kelsallzone dot co dot uk. I'm sure I don't actually mind helping and will explain if you contact me :-) 

To be really blunt, this is why I have challenged SolarWinds on their documentation for this product. It is sorely lacking. I can show you a couple of sample screenshots of the template process tab, with steps expanded - but I'm afraid I'm not willing to act as a proxy for the lack of training and documentation out there.…

It should be a Service Catalog form with tasks, conditional processing, approvals and logic in the "Process" tab. Our "People Changes" form (which takes requests for starters, leavers, moves, promotions and personal details amendments) has a total of about 200 steps with complex nested conditional logic. It adds comments…

Yes they are... but I see no reason why, having seen this, you could not incorporate it into your plans for the product - rather than asking me to duplicate my effort?

Thank you that is an awesome idea!

It was posted in the newsroom.

OK, so will this work? I also attempt to relate the new request to the existing one... Thanks! { "incident": { "requester_name": "email.serviceaccount@organisation.uk", "priority": "Low", "incidents": [{"id": "{{context_id}}"}], "request_variables_attributes": [{ "name": "Who is leaving?", "value": "{{New starter name}}"…

Thanks, even I wasn't aware of this and I've been working with the product over 6 years!

Surely this only applies to assets and not the whole SWSD environment/data?

Permission: Manage Incidents (first entry) Restriction: Read Incidents: Scope: Category: HR Helpdesk The role permissions are processed in order from top to bottom. The above permission/restriction pair would allow the role holder to manage all incidents but not read (and thereby not see/update/manage) HR incidents. You…

Role scopes and categories...?

Thanks Amir! I'll be in touch.

Anyone?

...Hello???

Interesting that it's possible to roll it back on a per-account basis... what was the change they made?

I believe this may be linked to the fact that on Change Requests, the "Approve" buttons have been removed from the "Process" tab and now only appear on the "Tasks" tab. This has been raised via Support and I'm hoping to hear something back soon.

It's already in Labs...