Spartacus

Hi tjfoxtrot, Because I will need a CatTools device capture with sensitive data included, we'll need to continue this one off the forum. Can you please raise a Technical Support ticket http://www.solarwinds.com/support/ticket/ then once you get the automated reply, send in the following troubleshooting files: 1) A CatTools…

Hi Jeff, From your original post, it looked like after entering the password you received some type of banner message, followed by the device prompt: Please input password:****** Warning: Now you enter an all-command mode for developer's testing, some commands may affect operation by wrong use, please carefully use it with…

No worries Jeff. Try posting the same request on the NCM forum and see if they come back with anything. The NCM device templates are quite smart, so you may be in luck. Steve

Another one worth some investigation would be DEP configuration. Here is an example of how to allow the regsvr32.exe to run: http://answers.microsoft.com/en-us/windows/forum/windows_vista-performance/microsoft-register-server-has-stopped-working/b579412f-eca1-4551-981b-51c43ade93e0 You may want to look at this for the…

Whenever the backup activity (Device.Backup.Running Config) runs, it always updates the 'Current Config File' regardless of whether changes have been detected or not. Previously you mentioned "From time to time CatTools will both fail move the old config to the "Dated Configs" directory..." but I'm presuming now you are…

Hi James, Thanks for the extra info regarding this issue. It does sound very strange that adding a new device manually should fix the problem for all the other devices using the same device type. I'm glad you got it working... although adding all devices again manually must have been a pain! I don't suppose you could send…

I've just taken a look at our 3Com.Switch.SSII device script for the Device.Backup.Running Config activity and it appears in this, we create the backup text file by issuing a series of commands to display data to the terminal window. It may be worth trying the 3Com.Switch.SSII device type with your SS3's to see if you get…

It looks from the debug file that you have entered d3support in one of the prompts fields in the 'Prompt's tab of the device setup. Change the text in this field to the actual text user: instead.

aschaef & dhenggeler, If you haven't already done so, you ought to re-post your above comments regarding NCM and the Nexus 7000s to the NCM forum so that the NCM team are more aware of it. Regards, Steve

Hi khoapham, To look into this issue further, we'll need to gather the diagnostics files. Can you please therefore raise a support ticket for this issue and let support know that you have spoken with development on thwack. Support will need to talk you through changing the logging settings for the UDT.BusinessLayer.log…

Probably want to disable (if its selected) the 'Only notify by e-mail if configs have changed:' option so you'll get an email with the config regardless of whether there have been changes or not. This option is found in the Device.Backup.Running Config activity 'Options' tab. Steve

Changing the polling interval in the UDT Settings page sets the global polling interval with is used for all new switches and routers added to UDT after the settings change is made. Existing switches and router will retain their original polling values. If you need to change the existing switch and router polling…

Rob, Could you show me a 'sample' of the top of the config file please so I can check that the ignore row we've added to the revised Occam script, actually matches the line in your config file. (Note: make sure you **** out any config lines which may contain sensitive data that you wouldn't want to post on a public forum!)…

So the old server is definitely gone from the network altogether? If so, then there must be an instance of CatTools installed elsewhere on the network. Have you installed on a PC somewhere (during migration from the old server?) 

Hi Henk, Sounds like UDT may have been in the process of discovering Ports when you first looked at this Top XX resource. Glad its sorted itself out now. We should have a fix ready for this soon. Thanks for posting back the update and also for your feedback on Device Tracker too. Regards, Steve

It's basically a system resources issue due to the method of report generation within CatTools. The larger the reports, the more likely you run into issues (especially when you don't have the 'Overwrite existing report file' option selected for the reporting activities). It's one of the CatTools limitations as CatTools…

If you have set any of the field values in the 'Prompts' tab of the device setup, then clear these values and try again. If you are still getting problems and you have software maintenance, I'd recommend raising a support ticket as you will need to send in some diagnostic files from CatTools for support to troubleshoot…

McSmiley-- For some reason, the CatTools Telnet/SSH client is unable to connect to your F5 GTM device. Can you try installing PuTTY onto the same system as CatTools then try perform a manual connection to your F5 GTM using the credentials you have provided in CatTools (note: as you are using the SSH2 protocol ('Method'…

Did you try the removal of the '0' from your command %ctUM:PauseTime 05 suggestion too?

Alex, Can you clarify whether you are therefore using the 'Cisco.Wireless.LAN' device type in CatTools? Thanks, Steve

Is the schedule timer stopped? (Check on the Activities pane). If not, then this is most likely the issue. Steve

Try just setting the enable password then and remove the privileged level field value. If you still get issues, we'd need to see the debuglog for the device and also the device settings you have added. I'd therefore recommend raising a support ticket to provide this information rather than posting 'sensitive' log data to a…

Thanks for the confirmation David. I just wanted to check that you weren't stopping the CatTools service itself, which will cause errors to occur. (For others following this thread, I'd like to state that the CatTools service should never be stopped manually unless there is a real good reason to do so). The error you…

:) ...no worries. Glad to have helped!

Try the CatTool.dll. On a x64 system it should be found here: C:\Windows\SysWOW64\CatTools.dll

In the device set-up form 'Passwords' tab (where you are setting your enable password), do you have the 'Privilege Level' field set? If so, you may want to try clearing any values from this field because, from your device capture example, it is appears that CatTools only needs to send 'enable' rather than (for example)…

There are two activities available to update the login credentials in the CatTools database. To update VTY Password, AAA Password, Enable Password, Console Password, SSH Password, SNMP Read and SNMP Write community strings; you would use the 'DB.UpdateDevice.Password field' activity:…

Still sounds very odd. I don't remember any issues with specific IOS versions not sending commands, although v3.3.4 is quite an old version now (2008). My thought therefore is its possible CatTools is either having issue trying to log in to the device, or when trying to determine the device hostname which is then used as…

That's awesome new thewizards2k2. Many thanks for taking the time to post back to the forum too. This is great help for other CatTools users out there who may encounter the same problem. Steve

Hi Jun16 -- In your device capture file, it appears the device hostname being returned after successful login is 'prompt'. Is this correct, or have you swapped out the real hostname prompt when you published your log on the forum (for security)? The reason why the script is failing though is that CatTools is expecting a…