Spartacus

Hi McMurphy, I'll contact you offline as I need to gather some more info about the device and the trace from you. Regards, Steve 

I couldn't find the infolog.txt to cross-reference it with; however it looks like the command: backup startup-configuration to 10.21.1.16 is invalid, as the device is responding with: % Unrecognized command found at '^' position. Verify the command and try again. Steve

Could you open a support ticket so we can get some diagnostic logs from you? Thanks, Steve

Hi Kevin, The other options I was referring to above are specifically in the Device Variations feature which was implemented in CatTools v3.5.0, but only for the Generic.Device device type. Can you try using the Generic.Device device type for you device and set the variations as I mentioned above (and the 'Use alternate…

We have recently discovered with help from some of the contributors on this thread (many thanks), that Symantec Endpoint Protection may be the cause of the diff/compare feature not reporting changes. The solution we believe is to add exceptions in Symantec for the diff.exe and the CatTool.exe's. You may like to try this…

Awesome... glad to help. ... and many thanks for posting back your update too Vineeth.

... and not that it makes any difference really for a custom script, but the naming convention for CatTools would be to use COMMAND_DISABLEPAGING as the disable paging const name. Either way works fine though after all its just a name, so you can call it whatever you want... including STEVE_IS_PEDANTIC if you'd prefer.

On some vendor devices which have both Menu and CLI modes, you can config the 'default' mode for the device . You may want to check the user manual to see if this is avaialble on your device, as this will get round the problem. Regards, Steve

:o) No worries Leonardo. Looks like Option 2 is going to be the best path for you to go down. I'll leave you in the capable hands of Jeff to report back to him whether the splitting of the error report into multiple activities resolves the problem for you. Normally when you get the 'Out of string space' error though, it is…

Hey, no worries. Glad to help!

The 'Polls per second tuning' setting do not have any bearing on the UDT polling jobs, so changing the tuner settings won't help prevent the banner message "UDT jobs may not complete within the defined polling period". Adjusting the UDT switch and router polling intervals (as you have done) is the correct way to go.…

Did you manage to get this working? I have ran a few tests here and it seems to be fine on my test systems using v3.6.0. I tried with the %ctUM:PauseTime 5 and %ctUM:PauseTime 05 both were processed correctly. The only thing I did notice is that after each of your commands (prior to the PauseTime is used) you are…

Vineeth, The device debuglog is showing me that for the 'term no mon' and 'term len 0' commands, the device is responding with: Authorization - Failed command %Invalid input detected at '^' marker This suggests that you haven't been granted the necessary permissions to execute these commands. The 'term len 0' is used to…

You understand correctly. In order to raise a support ticket, you need to have valid (current) software maintenance for the product. However, seeing as you are experiencing the same problem with the Evaluation download for v3.7.0, I would recommend contacting the Sales team to let them know the details. Kind regards, Steve

Yep... that's exactly what I was expecting you to say. It seems that the MS security patch may have caused this. From what I can tell it may be related to the automatic redirection when calling 32bit applications on a 64bit system being disabled by this patch. At present I am trying to find a workaround, however if you…

From what I can tell, the issue discussed at the top of the post is related to configuration of the device within CatTools (Device setup form - Passwords tab), rather than it being related to the device type script itself. The ‘Login As:’ prompt is the initial SSH credential prompt to create the secure connection to the…

Interesting. In the last CatTools device capture log you attached, the device DID indeed send the 'Press any key to continue' prompt (it didn't in the original capture). However, the capture log is also showing me that CatTools is responding to this by sending a Carriage Return (CR). You can see this in the following log…

Hi Arshad, RE: "However it is only backing up the running config." What else are you wanting it to backup then? Regards, Steve

Hi kev2five, Please refer to my response to your other posting regarding the DBUpdateDevice.Text field activity and CatTools version 3.0.3 DB.UpdateDevice.Text field does not seem to exist in my activity options Regards, Steve

Alex, A revised Cisco.Wireless.LAN device script has been uploaded to the thwack Content Exchange area at: http://thwack.com/media/44/kiwi-cattools-content/kiwi-cattools-custom-device-scripts/ This script now supports the Device.Backup.TFTP activity which according to some of our other customers is a much more reliable…

Interesting. The only thing I can think of, is maybe your server where CatTools is installed is configured to allows multiple simultaneous RDP sessions? If this is the case, then it may be that there is already an active session on the server with CatTools running. If this isn't the problem, then there is definitely…

Hi Lee, Unfortunately I don't have Microsoft Visual Basic 2008 Express Edition to test on, however I've tried add a reference within Visual Studio 2008 and it works fine (I tried this after installing CatTools v3.3.11 which I'm guessing is the same version you are running based on the CatTools.dll version shown above.)…

You need to override the cl.DeviceEnablePrompt and cl.DeviceVTYPrompt prompt values to switch the first character '<' with a '['. Steve

No worries.

If the SCP command syntax does not extend to including the password in the command; then we'll need to look into modifying the Juniper device script to handle the password prompt. Can you please raise a feature request ticket via support and also provide as a zipped attachment (by replying to the ticket acknowledgment…

The underlying issue is that some of the older device type scripts (Cisco.Router.General and Cisco.Switch.IOS for example) require a slightly different set of parameters for the SendCommandSingle call. If any other users encounter this same issue in the future, please raise a ticket with CatTools tech support specifying…

You may want to have a read of the following KB article as this may well be the case for you if you try running CatTools v3.1.1 in Service mode on Windows Server 2008: http://www.kiwisyslog.com/kb/problems-running-kiwi-cattools-v3.2.19-and-prior-on-windows-vista/ I'd therefore recommend you try downloading and installing…

Hi karel, I checked the line of code which appears to be causing the problem, and it appears to be most likely database related (i.e. trying to read data which has been queried from the database). In release v3.2.13, some changes were made which broke backwards compatibility as it updated the CatTools database schema. If…

That is correct. If you provide a value in the Privilege Level field within the device setup in CatTools, then CatTools will append this value to the 'enable' command and therefore send (for example) 'enable 15' instead. Glad you managed to resolve it. Good investigation work. Steve