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Hi Larry-- Thanks for the feedback--I'll mark this for the PM. M

Hi Dave-- I think the answer to question one is yes, but I'll mark this for the PM so she can verify it and address user tracking. M

Hi delphi-- Have you read the product info on EOC? It can answer a lot of questions. M

Hi Amuthard-- Have you searched thwack for this? I did a find and it returned the following results. Some of them might help you. http://thwack.com/search/thwacksearch.aspx?q=kiwi+cattools+watchguard M

Sami-- What versions of NCM/NPM are you running? M

Hey benbree-- I haven't seen this but I did a search on DCOM and APM and here the link of the results it returned: http://thwack.com/search/thwacksearch.aspx?q=DCOM+and+APM Maybe something in there rings a bell? When you get an answer from support, could you post it back for the community? Many thanks, M

Hi borgan-- Thanks for the feedback. I'll mark for PM. M

kidputer-- I've marked this post for the PM to review. Thx for your feedback. M

Hi Joseph-- I'll mark for the PM to review. M

Hi Jawells-- Fyi, here are the NCM scalability guidelines from the Orion NCM Administrator Guide Server Sizing Orion Network Configuration Manager can perform configuration management for any sized network, from small corporate LANs to large enterprise and service provider networks. Most Orion NCM implementations perform…

Hi Joanne-- What are you trying to do with the info? This will help me help you. M

Hi filipv- Have you downloaded the lastest MIB from your customer portal and checked to see if the OID/MIB is there? Also, who is the manufacturer of the device you are trying to poll? Have you tried searching their website and seeing if it's there. Or emailing them and asking them to add the OID/MIB. M

Hi Norbert-- Have you tried running the Configuration Wizard? Try that by going to: SolarWindsOrion>Configuration/Auto-Discovery>Configuration Wizard. Select Next to move through the screens. Try this and if doesn't help, open a support ticket. M

HI Vineeth-- Have you seen these two threads: They might help you. Also, I've marked this for the PM to review. M

Robert-- I'm going to forward this to our sales team who can help you find a way to download the tools w/o the internet. Thanks, M

Krandor-- Have you seen the Technical Reference: Understading Advanced Alerts? It's a great place for new users to start. Also, the thwack Support page has links to many Technical References and much of SolarWinds' product documentation. M

Hi Jon-- This sounds like a bug. I'll let the PM and dev know about it. It's not causing any problems for you, right? M

Alterego-- Know this is a little late, but want to let you know that I've marked this for the PM to review. Thx, M

Hi Mguerin-- Do you have the OIDs for the UPS? If so, you should be able to add a second UND poller. Are you familiar with this procedure? M

Thanks Don, for doing this. I'll pass this on to the support team. M

Hi bellch-- Check out this tip for handling Unknown devices. You may need to open a support ticket as well. Please post back here with results. M

Hi KMD- Just remembered that our Customer Service dept. typically handles licensing questions. I'm passing your info along to them. Sorry for any confusion. M

Hi KMD-- Yours is a pretty unique case. Best bet would be for you to contact support for help downloading the licenses. Also, if you have a sales rep/engineer that you are working with, they can help, too. HTH, M

Hi Jay-- Orion NPM deletes data nightly per scheduled maintenance. It does not use a security algorithm to delete the data just a standard SQL Delete statement. HTH, M

Hi Freddy-- Can I get a little more info--what is it you are trying to do? What version of NPM are you running? M

Hi Todd-- Marked for PM Thanks for the feedback. M

Moving to the Feature Request forum. M

Hi g@z-- If I understand your question correctly, the information to do this is in the Orion NCM Administrator Guide. You can find it on physical page 40 of the doc, in the Unmanaging and Remanaging Nodes section of the Managing Nodes chapter. http://www.solarwinds.com/support/orionNCM/docs/orionNCMAdministratorGuide.pdf…

Term- I'm going to move this to the APM forum where it will get more traction. M

Hi Napoleon-- I've let Support and PM know about your post; they will get back to you. M