MarieB

troiken-- I checked the support logs and found a similar error that occurred in NTA 3.1, but I don't think the fix will apply to 3.7. If you don't mind, collect diagnostics first and then open a support ticket. Please post back the case number and the results you get. Thx, M

Hey Bob-- To answer your question: yes, you do have to upgrade to 6.0 from 5.5. Would you mind naming the critical features you are looking for that aren't in 6.0? That way, I can let the PM know. Thanks, M

ahthomas-- Have you upgraded lately, added new modules or done anything differently that might cause this? M

Hi contracer-- I'm marking this for the product manager to try and get you an answer asap. M

Sham-- Have you tried the NCM>Device Templates area of the Content Exchange? M

Hi David-- Marked for the PM to review. Thanks for the feedback. M

Hi Sol-- I'll let the PM know in case it's a known issue. Also, I checked the support logs and didn't see it there. So you may want to open a support ticket b/c they may be able to help you reset it. If you open a support ticket, would you: --Reference this thread to Support. --Post back here with a case number. --Post any…

Hi byron-- I'm checking on this with dev. Will let you know. Thanks, M

Hi LD-- I've marked this for the PM to review and see about getting you and answer. M

Hi Rgward-- Thanks for this thorough feedback as well. M

Hi Dave-- If I understand what you are saying, it looks like you will have to locate the OID for the Service Pack number for all the types of servers you are polling. Then you can build a customer poller to poll the servers. Is this what you are trying to do? For the Windows Server R2 issue, this is known issue that Orion…

Hi Marcos-- Have you done a MIB walk of your device to see if there's an OID that will report on what you are looking for? M

Hi Henrik-- Marked for the PM. M

Hi sotherls-- I've marked this for the product manager to see and review. You might want to also review this post on Time Zone Feature Requests. Meanwhile, open a support ticket on this at http://www.solarwinds.com/support/ticket Click Submit a Technical Support Ticket In order to receive technical support, you will need…

Hi Eric-- Sorry for the late reply...did you resolve this issue? Can you give me an update? M

Hey Jeff-- I'll make sure to send it to the PM. Have you seen this blog entry from Brandon? M

Hi Chuck-- Did you search thwack and our Content Exchange? http://thwack.com/media/41/orion-ncm-content/ncm-device-templates/?INTCMP=THW-GNav_ContentExchange_OrionNCMTemplates Let me know, M

mdelman-- Contact our demo guru, Patrick (phubb), by emailing him via thwack. Click on the link provided and scroll down to the end of the page. You'll see a link under his avatar called Send an Email. I'll also let him know. Thx, M

Gwiz-- I've marked this for the PM. M

Hi Tom-- If you don't hear from the community, open a support ticket. I'll also let the PM know. Thanks, M

Hi bryon-- If it's time critical, go ahead and open a support ticket. I'll also mark this for the product manager. Also, do you have the latest version of NPM, 9.5.1? Check here for info. M

Hi Andrew-- If you don't get an answer and the problem continues, consider opening a support ticket. M

Hi Jeff-- Marked for the PM. Thanks for your feedback. M

Hi Donald-- Both this request and the one for DB monitoring have been marked for the PM to review. Thx for the feedback. M

Hi sumfknguy-- Couple of suggestions: Click on the Support tab in thwack and you'll see both a Techinical Reference and tutorial on alerts under Orion NPM. Also, Chapter 12, "Creating and Managing Alerts," of the SolarWinds Orion NPM Administrator Guide, is a great place to start as well. I'm going to move this to post to…

Hi Dan-- I have forwarded your question over to our Sales Department and as well as our product managers. Someone will be contacting you to answer questions and see if 9.5 is a good fit for you. Thanks, M

Hi Russk-- I'll mark this for the PM to see. If you wish, you can also open a support ticket at: http://www.solarwinds.com/support/ticket Click Submit a Technical Support Ticket In order to receive technical support, you will need to be current on your SolarWinds maintenance. Complete the form. You will not be able to…

Hi Robert-- Yes, you can have a Hot Standby engine on either side of a firewall. In fact, you should have a HSB engine for every polling engine if your want failover protection. See this post for information on installing HSB engines. Thx, M

Hi GonzoUK-- Couple of questions for you. Are you looking for errors broken out by type? If so, it doesn't look like we do that, but the community might know. Anyone? Also, what version of Orion are you running? Thanks, M

Thanks, Donald. Marked for PM review. M