MarieB

Hi Robert-- I checked with the PM...he suggested that you speak with Cisco about the routers, which echos what David Byrd of SW support suggested. Would you mind posting here with your answer. Many thanks, M

Hi There-- I left you a message at your office to get the specifics of your environment--did you get the message? M

Hi Robert-- I'll send this over to the product manager and see what he thinks. M

Hi Andy-- I don't see a duplicate post. Can you explain further? M

Hi William-- When you do a MIB walk of a device, the program doing the walk returns object identifiers (OIDs) on myriad device settings. OIDs are numbers in dotted-decimal format. For example, sysObjectID.0; Value (OID): .1.3.6.1.4.1.25461.2.3.6 HTH, M sysDescr.0Palo Alto Networks PA-500 series firewallOctetString

Byron-- Great catch--I researched this and then checked with the writer when I could not find it and it is not documented currently. Will add this to the Knowledgebase and post back with the link. M

Hi All-- I just want to assure all of you that our support team and manager are aware of this problem. They are working to resolve matters and provide the best support they can. Your patience is really appreciated. Thanks, Marie

Hi thomasliau-- I checked the support logs and found a case where CatTools wasn't saving back-up files. This might help you: "CatTools runs as a service and services don't see mapped drives. Change path to a UNC (Universal Naming Convention) path and change account assigned to CatTools service." Let me know if this…

Many thanks, Dave, for letting me know. M

lsmo-- I'll ping the NCM PM on this and see what she says. M

HI Jon-- I hear your frustration. I assure you that we have a vital IPAM team. I will email this to the IPAM PM right now. He will get back to you. M

Hi Jon--Did you try contacting support--with numbers like that, they are the best ones to help you. M

Hey r0berth-- Bummer that you continue to have this issue!! At this point, you'll probably want to open a support ticket. M

So true, so true.

Great Nexicom-- Thx for updating the community. M

Hi Dave-- Re, your question below: "I wonder if support could provde a temp fix that basically tests if the IPSLA time is within 1 day (1 year even) of the SolarWinds system time - and if not just use the system time (I'm proabably being far too hopeful). Or even more simple - have a system setting to use the system time…

Hi Swack-- I'll PM Hugh and ask him to post his answer. M

Hi tyler-- Go ahead and open a support ticket here. http://www.solarwinds.com/support/ticket Click Submit a Technical Support Ticket. In order to receive technical support, you will need to be current on your SolarWinds maintenance. Complete the form. You will not be able to upload your diagnostics, but you will receive an…

HI jimbul-- I'll mark this for the product manager since it's been awhile since the last post before yours. M

Hi All-- This thread has been marked for the PM to review. M

Jeremy-- Just want to make sure--did your problem get resolved? M

I have been seeing some errors this afternoon. If you could wait a little while and try again, that'd be great. I'll let our development team know as well. Apologies for the inconvenience. M

yahaboho-- When you open a support ticket, would you: --Reference this thread to Support. --Post back here with a case number. --Post any solutions you get from Support. Many thx, M

Hi bill-- Would you mind posting the case number and any solutions Support gives you back here? Would be helpful for the community. Many thanks, M

Hi Jeremy-- I spoke with the PM here and he recommended you contact Cisco TAC and ask why the device isn't exporting Netflow. Have you tried this? M

Hi Jim-- I know this feature has not been added but it is marked for the PM so he is aware of it. What version of NPM are you currently running? Are you aware that NPM 10.1.2 SP1 is now available? Here's more information. M

Hi-- I've marked this for the PM to review. M

Hi eckler-- Did this resolve itself? M

nfordhk-- Do you mean you are not on active maintenance? If not, you will have to wait for the community to chime in to help you. If you are on active maintenance, open a support ticket here. When you open a support ticket, would you: --Reference this thread to Support. --Post back here with a case number. --Post any…

Hi uscallesen-- Have you tried it on Firefox? The product managers and development both recommend with IE is problematic. M