MarieB

Hi-- When you open a support ticket, could you: * Reference this thread to Support. * Post back here with a case number. * Post any solutions you get from Support. Many thx, M

All-- Check out this tip from Denny on limiting reports to business hours. M

Thx, Dave, for the clarification. I'll ping PM to see what he has to say. M

Hey Satish-- Can you give me the exact error message you are getting so I can look it up? Thanks, M

If you open a support ticket, could you: --Reference this thread to Support. --Post back here with a case number. --Post any solutions you get from Support. Many thx, M

Hey Byron-- Moving it now. M

Hi Dal-- If you want the Mikrotik OIDs/MIBs included in the SW MIB, post them to the following thread. The SW MIB is updated on a regular basis. M

Hi Jedrek-- Glad you got the whole procedure. For your other problem, you'll need to purchase an additional poller for site 2. Here is the link to do that: http://www.solarwinds.com/products/orion/scalability/polling_engine.aspx Here is the documentation on how to add the poller:…

Flipton-- Thanks much for the info and for posting back. Look forward to hearing your results. M

llevis-- I'll have someone from sales contact you--they handle these issues during the trial period. Thanks, M

contracer-- Do you have all you need to upgrade? If you are on active maintenance, you should be able to upgrade via you customer portal. Post back here to let me know. M

Hi David-- Have you looked at the NPM Tutorials on the Support page? We recommend them for new users. They included topics such as UnDP and alerts. They are short and very helpful. M

All- I've marked this for the PM to review. M

Hi Disturbedguy-- Congrats on figuring it out--would you mind giving more specifics for the benefit of the community. Many thanks, M

Hi Jon-- Go ahead and open a support ticket here. http://www.solarwinds.com/support/ticket Click Submit a Technical Support Ticket. In order to receive technical support, you will need to be current on your SolarWinds maintenance. Complete the form. You will not be able to upload your diagnostics, but you will receive an…

Thanks, hutcha, for the update. M

Shoefer-- Thanks for the workaround. Everyone: the PM is aware or this request. M

This feature request has been marked for the PM to review. Thx, M

Hi Questionario-- See Caris' post and after you've posted the review, can you let the community know it worked for you? Thx, M

Awesome response guys, thanks!! M

Thanks for posting this update. Are you familiar with our Unknown Devices post? You can add your OID for inclusion in the SW MIB. M

Great--glad to hear it. Thx for letting us know. M

Hi Chris-- In addition to Andrew's spot-on response, you can get complete upgrade instructions by going to thwack Support and clicking the Upgrade Instructions link: http://thwack.com/support/ Thanks, M

Hi uscallesen-- The PM knows about your request and will review it. M

Hey justty-- Are you browsing the SW MIB or walking the MIB on your device? If you MIBwalk your device, it should display the OID in its entirity. HTH, M

Jason-- When you open a support ticket, would you: --Reference this thread to Support. --Post back here with a case number. --Post any solutions you get from Support. Many thx, M

Hi mezdem-- I hear your frustration. I will contact support and one of us will get back to you asap. Thanks for your feedback, M

Hi Byron-- I'm going to move this to the Alert Lab forum so that it gets more traction there. M

Many thanks for sharing this info! M

Hi Warbird-- I'll pass this request onto the Information Development team and let them address it. Thanks for your post! M