MTorok ✭✭✭✭✭

Hi automag928, I reached out to support on this and was given some rather enlightening info. The Test button tests against random elements, so it may well not trigger. The suggestion I received was as follows (with the initial notion that you most probably already have this set up correctly): Don't use the test button,…

bakerg37p4, I'm sorry to say that this feature was removed from the 5.5.2 release, though the documentation around the feature remained. I apologize for the misinformation and for the delay in responding to this thread. We will be removing that section from the PDF on our site and making a note of it as a bug in our…

I'm going to move this over to the Report Lab. I think you might get better traction there.

Good points. I'll ask my team to start including the date stamp on the local help. We'll also let our MIB builders know your request. Thanks, Michael

Just wanted to include the KB that deals with changing your polling engine from -1. http://support.solarwinds.com/kbase/ProblemDetail.cfm?ID=1180

I will update the Administrator Guide with this information for the upcoming release. Thank you for pointing this out. Michael

You can use the task found here to setup your HTTP monitor and include it in your application: http://www.solarwinds.com/NetPerfMon/SolarWinds/default.htm?context=SolarWinds&file=ApplicationPerformanceMonitorAdministratorGuide.4.21.htm The difference between the user experience monitor and the regular HTTP monitor are,…

Swack, I wanted to let you know that we really appreciate your bringing this bug to our attention. We will make sure that it is logged as such. I am even more impressed with you and Mariusz's tenacity in also finding a suggested workaround/check to the issue. Thanks, Michael

Please see Ayesha Qureshi's requests for help and info in these 2 separate threads. and .

TheGOat, I'm sorry to hear that you had a frustrating experience getting in touch with us on Friday. I can imagine, especially in light of your previous similar experience, how frustrating this must have been. We will look at better ways to communicate days on which we might be shorter staffed, including announcements here…

Nitin, Fantastic to hear of your interest. I am sending this along to someone who will reach out to you directly. Thanks Michael

This is a fantastic idea, Byron. I will make sure it is brought to the core team. The material could easily be hosted in our current Knowledge base... Indeed, I will make sure it makes it to its own section. That way, it will be even easier to link to from the product. Thank you, Michael

Frank, I'm going to move this into the SAM forum where you'll probably get more product-specific eyes on it. Thanks, Michael

Hi Palomero, You can separate your database from your backend and website, we suggest you do this. But, you cannot separate your website from what you are referring to as the backend. That is not a supported scenario. If you find the website experiences heavy traffic, we have additional website packages available. Hope…

No sir, this is not a typo. If you take another look, you will see that the interface section lists specific interface variables further down the table. The repetition of the node variables is telling you that the node on which the interface exists is available to you through interface variables, also. 

Your logout issues should be fixed this evening. At some point we seem to have lost our timeout setting and we will need to do a restart this evening at 3am CST to get it back. Some of the other issues sound like cookie or plugin issues. Are you seeing these when you run without plugins? You can also selectively delete…

rizi, The following docs should be helpful: http://www.solarwinds.com/support/Orion/docs/OrionServerMigration.pdf http://www.solarwinds.com/support/Orion/docs/MovingYourOrionNPMDatabase.pdf Let me know if these do not help you. I am very interested in addressing your migration needs.

Hi jsntyl, Did you try modifying them by following the directions here? Viewing Charts Toolset Network Performance Monitor provides a number of charts for viewing both object-wide summaries and specific object statistics. To view a chart: 1. Navigate to the appropriate location in the tree pane. For example, to view a…

Ron, The Orion Administrator Guide provides some guidance, as to server sizing, but I am unfamiliar with any dedicated document detailing high-availability configuration: http://www.solarwinds.com/NetPerfMon/SolarWinds/default.htm?context=SolarWinds&file=OrionAdministratorGuide.1.13.htm…

Hi, Are you only trying to change the help links for the summaryview.aspx? I am unaware of a way to modify a single page's help links. And, if there is, I am sure that those changes would be overwritten during an upgrade or rerunning the config wizard. If you want to redirect all your help links, you can use the Help…

gregatkins, I moved this to the NPM forum (since it is one of our products that uses the Network Atlas) and forwarded your question to information development here. If they are unable to help you out, someone from the team will direct your question to someone who can. Hang tight, Michael

Justin, Could you be more specific as to what you are referring to? I'd like to address your issue. Currently, the Administrator Guide is used to provide the requirements of the products. In the case of documentation, the Release Notes are used to provide last minute changes and any updates to the requirements that are not…

Sir, I think you will find that many negative posts are here on thwack and that they live long and happy lives, especially those that contain constructive or spawn constructive criticism. Your original post was removed due to the use of an expletive. You will find you have a PM (private message) from the moderator which…

Hi al9395, So that I know where to move this thread, are you using Kiwi or NPM or another of our products? Thanks, Michael

seigniory, I will be forwarding this thread to our PMs. I understand the frustration of finding a thread that ends this way. At times, I know information which cannot be public is requested from the customer to continue the conversation. I know that does not excuse coming back to a thread with an answer, just wanted to…

jmike, Would you be willing to share what happened and how you fixed it with the community? Thanks, Michael

I'm still looking into this, but for now, put a space between info and blox (info blox) and you'll get a number of results.

We do not filter or remove content unless it is spam or offensive. We will look into this. Do you recall where you were searching? I am also seeing a lack of results in search. Thank you, Michael

MSALVATO, I think you'll find what you are looking for here: http://www.solarwinds.com/NetPerfMon/SolarWinds/OrionAPMAGRunningDatabaseMaintenance.htm Hope that helps, Michael

Hi kurochan, If you are looking for a standard 30-day evaluation, you just need to download the product. It will come with an evaluation license. You don't need to log into your portal for these. Try this link to the evaluation: IPSLA evalution. Hope that helps. Michael