LadaVarga

Hello pratikmehta003 ServiceNow: 1. According your setup. If issue will not be on CLOSED state it will reopen/Update existing SNI incident. 2. No, You install SNI integration app from Store and you will create integration user with specific rights. After that you can add that SNinstance to Orion. 3. Same as 1. according…

Hello, Sorry, web-based-reporting was introduced in NPM 10.6. In web-based-reporting you can create Custom Table resource, which can be exported to Excel. Thanks

Try run this query from DB manager or SQL studio: UPDATE eventtypes SET Record=0 where Name='Volume Reappeared' If not help please create support ticket.

Hello, could you please try SELECT VolumeID, INC, ServerException FROM Orion.VolumesCustomProperties If you get back something?

Hello thanmya, When you Acknowledge alert from SolarWinds incident should move to Acknowledge state if it is defined in Servicenow action. When you assing incident to someone it should acknowledged. Lada

Use NPM 10.7 1. Customize page. 2. Add resources 3. Search Custom table or custom chart. 4. Add it. 5. Submit 6. Configure custom table or Custom chart.

Hello, No, you need have NPM 11 as minimum for support MSSQL 2014. Lada

Hello, Could you please try use DECLARE @endDate DateTime = ${toTimeUTC} DECLARE @startDate DateTime = ${fromTimeUTC} SAM use UTC times in tables. Incorrect zoomrange is tracked internally: 333502 Thanks lada

You can see in url when you are viewing report, or if you hover report in report management. For example" ..../Orion/Report.aspx?ReportID=116 reportID is reportID

Hello, Could you please upload report to thwack we can look at it. thanks

Hello, We can imagine report as a View. You can put there resources or custom table and custom charts. You can do same in your view too. 1. Open your view where you would like same data as in report. 2. Click customize page. 3. Add same resources as in report (custom table custom chart, some summary resource). 4. Setup…

no it doesn't work. SQL doesn't have remove as I said you can use similar query as replace. update ActionDefinitions set Target = replace ( CAST(Target as nvarchar(4000)), 'ac12456@att.com', '' ) '' - that mean you replace it with emty string = REMOVING string How it works -> query find ac12456@att.com -> if found ->…

Hello, First You can remove the conversion in where: WHERE e.EventTime >= AddDate('day', -1, GETUTCDATE()) but it will only faster I don§t think it will not throw memory exception. You can try create support ticket with providing your spec and diagnostic and we can look if we can do something with your problem. Lada

Hello, Please check settings -> Polling settings -> Polling settings -> Allow alert actions for unmanaged objects -> Should be unchecked. If options is unchecked, please create support ticket. thanks a lot

Hello Anthony, Try modify that alert definition(exclude these VM's), it should help. thanks Lada

Hello Custom SQL report can look for example: select caption from nodes where ObjectSubType <> 'SNMP'

Hello, We have issue in NPM 10.5. If you need this functionality please upgrade to NPM 10.6. thanks

Hello, It will match VolumeID because of this part of query. (NetObject LIKE 'V%'). Maybe Volumeid was not propagated to DeletedVolumes. Same for interfaces. Please open support ticket and paste support ticket number here, we will provide query, which delete unused pollers. Thanks

Hello, What exactly do you need? You can filter pollers in datasource picker side.

Hello Jon, it is working for us internally. Do you need filter TOP 5 interfaces on chart? Could you please check settings on that graph/chart? Are you using "Show only limited number of top records"? Could you please post screenshot with wrong number of interfaces on graph with edit page of that graph. Thanks a lot for…

Do you have enough data on that datasource? (try remove 'ORDER BY'' statement) Try change sample interval to bigger or smaller. Try add all columns in custom table and look how much data do you have.

Hello Right now it isn't possible group by SNMPversion. AS workaround you can use one of that solution. I'll create feature request based your post.

Hello I think in default every alert has Action to log. In Alerting page you see only alertName and netobjects etc... that is in first query. In event page you see more information dynammically generated by alerting. Also there does not seem to be a way to get the alert for the event.. nothing links them together. You are…

Sorry, This should work: SELECT CAST(Nodes.Description AS VARCHAR) AS 'Occam Model', count(CAST(Nodes.Description AS VARCHAR)) as numberofoccam FROM Nodes WHERE Nodes.Vendor LIKE '%occam%' Group by CAST(Nodes.Description AS VARCHAR) Probably you have old version of NPM and text,ntext cannot be count.

Hello there is no date limitations. There is 30 days retention time for Events. Can be changed in Polling settings: Events Retention daysNetwork events will be deleted from the database after configured days.

Hello, Could you please open support ticket. Thanks a lot

Hello govitallen, Which product is showing as in evaluate mode? could you please create support ticket and put the number here. thanks a lot for your cooperation

Hello sgenius, Interface doesn't give such info (response time and packet loss). If you need this info I recommended create similar report for nodes (SELECT TOP 1000 * FROM [dbo].[ResponseTime]). For interfaces you can get SELECT TOP 1000 * FROM [dbo].[InterfaceErrors] which can you provide info about errors or dropped…

When you are define Play sound / text to speech action you will see it. There is download link. Usually http://OrionURL/DesktopNotificationTool/SolarWinds.DesktopNotificationTool.msi that link which I provide is only guide about Desktop Notification tool. Lada

Hello, We have already uploaded new SN app to Store, which should be compatible with Jakarta. We are waiting for certification/approvall process from ServiceNow side. Lada