Karlo.Zatylny

Hi, We will need to look at your diagnostics to find out your exact issue. Can you be more specific about your UnDP problems? Perhaps we can solve that issue in the forum. Thanks

The ResetTimeStamp is set to the current time when the reset condition is met for the alert. This time is set when an alert is in state = 2 (triggered) and is moving to state 4(reset) or is in state 3(reset but waiting for time duration) and moving to state 4. This lets a user know when their reset condition was met. Not…

Hi Don, This is a known bug that should not affect performance or functionality. We have already fixed this in our code base for the next release. The down side is it does add entries to your event log. Thanks

Hi, Currently, we sum the 4 values for this number, equally weighted. InErrors + InDiscards + OutErrors + OutDiscards Thanks

Also, to add to my answer. The most popular reason for this is IIS holding a handle to a file we are copying over. This happens because we shut down the website for the purpose of copying files, but then someone or some process places a request to your website which kicks it off again. This locks the files and we can…

Hi, Error number 4 is seen when some process is holding a handle to a file we are trying to replace. "File is in use" error. You could use FileMon from live.sysinternals.com to find out which files are being held by which processes in the Orion install directory. Otherwise, as you've seen, a reboot will often take care of…

Does this SQL statement return what you are looking for? SELECT InterfaceID, FullName FROM Interfaces WHERE InterfaceSpeed = 4294967295 When we can't get a speed, this is the maximum value we will place in the database.

This issue was correctly identified and fixed in version 9.1 of Orion NPM. Thanks to those customers who provided us with the details to help properly fix this problem.

Hi, This is a known issue in some environments. While a simple "SELECT * From [dbo].[Dependencies]" will execute quickly in SQL Manager, the page will not load quickly because of the JOINs necessary to get all the data for the page to display. A dependency parent may be a Node, Group, or Interface, and a child may be a…

Hi, We see this in our lab as well on certain devices. Usually this is due to a device that has established some level of communication with your wireless network, but has not yet acquired an IP address. If you can identify this device by its MAC then you can find out what it is. From the NPM standpoint, we are simply…

Hi, We have tested and officially support Windows 2K3 for the Orion SCOM MP. For version 1.1 we require SCOM 2007 SP1 or SCOM 2007 R2. Both versions are supported with the new 1.1 release on both 2K3 and 2K8 boxes. Orion SCOM MP requires to be installed on RMS with the Health and SDK services running. If you have a…

There is a difference between nodes that are not managed by Orion and those that are but are in an unmanaged status. Nodes managed by Orion but in the unmanaged status will throw away their traps (and syslogs). In the traps service log file you would see a warning level message like: Trap has been received from device that…

Can you tell me which report you are using exactly and the SQL you are using for it, if applicable? You can easily verify if the traps are in the database by looking at the Traps table. You may not see them in the Traps UI if they are acknowledged. Thanks

Hi Aaron, First to answer your specific questions: 1. This is definitely unexpected behavior. We would expect that we can resolve the hostname of an IP address so that when we insert entries into the syslog table that the initial entry has the proper hostname. The continual running of this query is likely caused by new…

Please let us know what version of ESX you are using. We have seen some incorrect values from 3.0.2 and previous, simply because those are the values we are getting back from the ESX server. However, we would like to clarify with VMware if anyone is seeing these numbers on 3.5.0. Also, the reason you are seeing this on the…

Hi, Sorry for the delayed response. We don't support HTTPS from the Management Pack currently. Thanks

Hi, In the Accounts table of Orion we track the LastLogin time for all the user accounts. You could create a custom report that looked at this value for each of the accounts to tell you when the last time they logged in was. We do not track account history though, so each time you ran this, it would be a snapshot of that…

Hi, Answer to #1. Everything in the polling is based on a timer. The pings will happen by default every 2 minutes from when the node was added or the poller started. The statistics every 9/10 minutes. There is some drift so that a polling might be a second late or early depending on the busyness of the server. Also, there…

Hi Contracer, These settings are saved to the Settings table in the database that is polled by all engines in your system. When you click the "Re-Apply" button, we do not differentiate this update based on EngineID. The SQL for this command is something like: UPDATE Nodes SET PollInterval = 180 This should be setting all…

I have entered a bug in our system to fix this, thanks.

We have seen this before where the VMConfigFile column in the VirtualMachines table is too short. Change it from varchar(100) to varchar(250) and you should see your VMs after the next polling cycle without having to restart anything. Let me know what happens. Thanks

We have noted that as well and it has been slated to go in SP2. Our apologies.

This is entirely dependent on the device that is being monitored. If this is an ESX server version previous to 3.5 then this is a known issue with the ESX server's SNMP information. If this is some other device, then we would need to know which device and which IOS version if applicable. The number of possibilities is too…

This is not a setting in Orion itself, but has to do with the settings on the browser itself. Firefox does not support the Active X plugin and will not prompt you for the download. IE will prompt you every time you open a new browser unless one of your settings is blocking the prompt. There is really no setting we can do…

Hi, Are you not able to do this with the Web Node Management? If you go to Admin -> Web Node Management, then you can Show: Interfaces. Search for JSmith and click Search. Your list should be filtered by the search. Select your interface[s] and from the More Actions menu you can select the "Override Power Level" if you…

Hi, We saw this issue once or twice while testing 9.5 but it would happen only to one node and it would disappear. Would you mind contacting support so we could get diagnostics from you? Thanks

Hi, Yes, this resource was discontinued. The "Node Details" resource should have the same information on it as the Advanced Node Details had. You should be able to remove the resource and add the Node Details resource in its place. We will note this bug and try to have a redirect in place or some other solution. Thanks

Hi, That message is more for the developers. We should change that. Please open a ticket with support and we can look at why your discovery is failing. Thanks

Hi, If you want to do this via SQL then there is the brute force update: UPDATE Interfaces SET UnPluggable = 1 WHERE <insert your logic here> Will take effect on your next poll. Run "Poll Now" to test it out. Back up your DB, test on a small subset first, be safe. There was no great way we could come up with in the new…

Hi, First off, we're sorry about your experience with network atlas. We would like to work with you through all the map issues you have. The development team has been giving support all the attention we need to in order to help get customers working with the new maps, so please don't hesitate to open a ticket and reference…