Karlo.Zatylny

Hi, The easiest way to reduce the amount of traffic is to make your polling interval, statistic gathering interval, and rediscovery interval longer. We do try to use the minimum amount of bandwdith necessary by only polling the necessary data on each statistic polling cycle with a little bit more data polled on the…

Hi Richard, So the feature you ask for in your first question about passing the community string automatically to Toolset should work. If it is not, please call support and we should look more closely at this to fix this issue. Secondly, we currently don't show the community string anywhere on the Node Details page. This…

So when you click on an ESX server to view the Node Details, you should see the new ESX details page in 9.1. If you are only seeing this page for one of your servers, then it is probably time to call support and have them either get diagnostics for the developers or hopefully identify the root cause of your problem. Thanks

We have a temporary work around for this where you can remove the Grouping from the report in Report Writer and instead have an ORDER BY statement in the SQL. Please let me know if this works for you. Thanks

Hi Matt, Could you open a support ticket with this and reference this Thwack thread so that we can get diagnostics from you? We have seen the '00' before but that has actually been what the device is reporting to us as the user, but if this was working before for you, we can dig a little deeper. Thanks

Hi Pack, Are you saying that you removed the interface from the device or from Orion or both? If you removed it from the device but not Orion, then remove it from Orion via the Node Management page, select Interfaces from the dropdown and delete the Unknown interface. If you removed it from Orion and the events are still…

Hi, So your more verbose explanation about 1 and 2 is correct. 1 is waiting for the time lapse portion of the trigger condition. 3 and 4 are if an alert have a reset condition. So if the reset condition is met initially and there is a time requirement, then it goes into 3. Once the time requirement has been met or if there…

Hi, No, the rogue APs are not counted against your license as interfaces. We do track some informaiton in one of our wireless interfaces tables but not the main interfaces table which is what your license count is based on. Thanks

This sounds like a bug we are addressing where we don't complete the operation for a large batch of items. How many items are you trying at a time? Do smaller groups always work? You can check if your action is successful by doing a before and after SQL check of: SELECT InterfaceID, InterfaceName FROM Interfaces WHERE…

Hi, We have confirmed that the new OIDs we are using are working with many customers' Linux machines with net-snmp. Perhaps you need to update your net-snmp to the latest version. What OIDs are getting used for CPU currently on your device and is it accurate? Thanks

Hi, Yeah, you're right that isn't a percentage. Guess I was multi-tasking when I wrote the earlier post. If users could confirm that this OID is being populated on their devices that are having problems, then we're on the right track for your device. If not, you may have to search the MIBs your device supports to see if…

We're looking at justty's diagnostics to see what might be going on. Thanks

We found the bug late in the SP5 release process and were unable to get it into the SP5 release, so this fix is in the next release of Orion scheduled for the first half of this year. Sorry.

This change did not make it in to SP1. Sorry.

When I was confirming the bug, I tried "excel", "xls", and "excell" - all of which do the same thing. We also support options like "csv", "text", "xml", and others that I tested. All but the default html option were broken in my testing. Thanks

Also check the Node Details View in the Edit Account page to also be set to "By Device Type". Thanks

Hi, These counters are specifically for interface traffic. So depending if your device/interface supports 1.3.6.1.2.1.2.2.1.10. (32 bit) or 1.3.6.1.2.1.31.1.1.1.6. (64 bit), then that will ultimately determine if we can use the 64 bit counters. The support of these OIDs is really on a device by device basis and I am not…

The groups do cause higher CPU utilization in SWISv3. Dynamic groups are more taxing on SWIS and the database as they require more processing, but we are trying to optimize that as we find places to improve that in each release. Also, if you haven't done so already... In this file…

Hi, Actually, one thing to check is if the Caption and HostName (DNS) of the Node are the same. They should be in order to work properly without the fix. Then just restart the NetPerfMon service. Let me know if this works for you. Thanks

Sorry I didn't respond to this question initially. CPU shares is a term we re-use from VMware. They use this term to denote a ratio of the allocated CPU available to each VM. We take that ratio and calculate a percent. This document has a decent explanation from VMware:…

Hi, Have you upgraded to 9.5 yet? There were some changes to this behavior in the new release. Please let us know if you continue to see the issue and we can investigate it for the 9.5 code base. Thanks

It would seem that the SP1 upgrade did not work properly for you. The /Program Files/SolarWinds/Orion/SolarWinds.NPM.BusinessLayer.dll should have a version of 9.1.0.399. You can see the version of the DLL by right-clicking and selecting properties. Then, selecting the versiontab and the version item. This should be…

Thanks for letting us know. If you don't mind calling support so that we could get diagnostics from you to analyze why the service didn't start back up, then perhaps future SPs won't have the same issue. Please reference this Thwack thread when you call support so that they know I want to see the diagnostics. Thanks

As an addendum to my answer. Engineer's Toolset does use this control but will stop using it in the 10.2 release. So if you have Toolset installed on this same box, that might be why you are seeing this control. So once 10.2 is released and you have successfully upgraded, we believe this vulnerability should go away. Thanks

The parent and child do not have to exist on the same poller. The Dependencies algorithm checks the entire Dependencies table and will ask the system for the status of the parent. Have you opened a case with support? If not, send me a message and I can get on a GoToMeeting with you and see why this is not working. I know…

Remote offices don't always make the topology cut because of the way the algorithm is implemented. We don't really analyze the VLAN connections for Layer 3 tunnel connections, so a manual entry into the TopologyConnections table is going to help you out here. I would make the connection from your edge router of the network…

Hi M Gibson, Depending on what services are causing your CPU to be high, my above recommendations may help your CPU as well. If it is Job Engine or Job Engine workers, then your CPU utilization will require some more investigation from support and possibly development. Thanks

We are somewhat a slave to the information from the device. Check your device for the values of: 1.3.6.1.2.1.2.2.1.5 1.3.6.1.2.1.31.1.1.1.15 These are the OIDs we are checking for the declared speed. If your device is responding incorrectly, then you may want to alert Cisco. If we do not seem to be reporting the data…

I have been able to duplicate this bug. It seems that the first Sunday to Monday transition in November is like this each year. I will create a bug in our system for this, but the selection of the numeric values of the date should not affect the functionality of the system. Thanks

Hi, You can't get as granular as the second Sunday of the month, but you can set the days and times for the suppression of the alert. For example, you could suppress every Sunday from 1 to 4 a.m. or something similar. Does this help? Thanks