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There is a similar open feature request here : thwack.solarwinds.com/.../support-for-silverpeak-sd-wan-orchestrator-monitoring It looks like we are still waiting for this addition.

Hi, have you MIB-Walked the device? 

FYI...one small issue since applying Hot Fix 1 to my v15.2.4.1324 Windows instance: In 'Control Panel...Programs and Features' it still shows v15.2.4.1324 is installed but the Serv-U App confirms (Hot Fix 1) v15.2.4.1327 is installed. I've tried restarting the service and Control Panel but this doesn't fix this…

I received the same request from Serv-U support. It seems strange Serv-U support want their customers to provide a crash dump file to investigate an error they already understand and could easily replicate themselves. I assume Serv-U support are just following their normal prescribed customer support procedure without…

Hi Mike, The position is now filled... Thanks for you reply :-)

This is going to sound like a silly question? the SAM node output part of this report states for me I have 219 SAM Nodes. I'm using component monitoring AL1100 and i've nearly reached 1100 components. I'm thinking that to upgrade to AL1500 would be the best option because the upgrade path to SAM node licensing from AL1100…

Technically you can by using Action rules. But not ideal if you want to do this to all clients as you will need to set up a bunch of action rules for each client To set up, you can add a criteria that checks the subject line (if it contains) Then Action is to modify the ticket and update the assigned client

Unfortunately no.. The reports will not show the ticket subject line when you run the report. But if you click the number from the result, it will take you to those tickets. You can always raise this as a feature request thwack.solarwinds.com/.../feature-requests

[quote userid="283035" url="~/product-forums/solarwinds-service-desk-swsd/f/forum/92208/forwarding-emails-into-already-open-incident"]Incident #123[/quote]should work as long as you sending it back to the correct SWSD email?

This is really good way to do this, very useful thanks. I will utilize this with my current customer.

Hi @"calc2014" the Serv-U v15.2.4 service stops after every 5 days. To be pedantic: you start the service for it to work and not restart it. Unfortunately, as per @"chrisrow" he has confirmed the service stops every 5 days. This means if you start v15.2.4 on: 1st Sep at 18:00 then the service will stop on: 6th Sep at…

Yes. I have this problem on 25 instances. Another bug with Serv-U and more paperwork. Upgrade from v15.2.3 Hot Fix 2 to v15.2.4 done on: Thu 02Sep21 08:11:24 Evidence from test instance logs C:\Program Files\RhinoSoft\Serv-U\Logs [01] Thu 02Sep21 08:11:24 - Domain started 120 hours later and service has magically stopped:…

You cannot get this kind of report from the "reports" section. It does not have the option to display the ticket subject line But you can create a custom view from the "Tickets" tab where you can manually download as Leos said. Tickets > Edit Column set > select Request Detail, work time, company and tech and this should…

They had some new fixes on 12.7.6 version so this might resolve your issue :)

How to generate CSR and import the certificate Take a backup of the original Keystore.jks file first. * Launch Portecle, it's located within your Web Help Desk installation folder. * File > New Keystore... > JKS * Tools > Generate Key Pair... > set the Key Algorithm to 'RSA' and Key Size to '2048' * Set the Signature…

WHD folder > bin > wrapper > conf > wrapper.conf That one you just mentioned is just the template in case you want to change something

I believe this is fixed in 12.7.6 which just came out documentation.solarwinds.com/.../whd_12-7-6_release_notes.htm

Where is the urgent coming from? I know someone who set the default priority to Medium (Setup > Tickets > Options) and every time they add the client for that new ticket created via task it changes the priority to that default priority. SW support could not figure out why this is happening so what we did was add an action…

You should be able to get this from the built-in reports. Row Category = Priority Column Priority = On-Time status Table Data = Tickets This should show something like this

You can connect PowerBi to WHD database for reporting

thanks! 

They've disabled this on version 12.7.6. But I would not recommend upgrading yet coz of some issues. You can change the local WHD tech password from the database tech table

Azure AD can do 2 Factor Auth :) You can connect your WHD to Azure using SAML 2.0

what was the config change?

Don't believe Android app will be available any time soon. This year they focusing on security updates. With smart phones, you can save the web browser page into your Home page and then save details and authenticate using face recog. The mobile browser looks a lot better than the app.

Yes, you can change the content of the Email template under Setup > Service desk > Notifications. But this option is not avaialble for Teams and Business package. Only Profession and Enterprise 

We also have communication issues with agents. We can't register new agents and some agents are losing there connection. After an HA-Failover all agents are working fine.

Thats good news! Sounds like we might have a fix at some point then...

So instead of following the VMAN wizard specifically, you can just use the API to add a specific node (vcenter in this instance) and it’ll drag everything in automatically?

Sad to hear you are leaving. You've had hell of a ride over these last two years. Many ups and downs. Good luck and keep in touch. If you are ever in the UK look me up @"[Deleted User]" Adam