Comments
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Ours is set to 30 seconds and it seems to work fine with no timeouts.
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UPDATE FAQ set problem_type_id=1 where faq_id=101 There was a problem with the FAQ ID 101 having a problem type id that was set to zero which is not a valid problem type id. This was the correct answer...
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received this response to my ticket 00192403 - asking if they can close it with no additional information. I'm asking SW to escalate, seems very odd that they just want to close what is a big concern for us? ----------- Just checking in to see if the information that I provided you is sufficient for your concern, or if you…
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milan.hulik fluffy midnight Will this be fixed in a later release of this 12.6 upgrade distribution? Was there a reason that Solarwinds is changing the case sensitivity of this release and will the release notes indicate this? We didn't find anything in the release notes that mentioned this issue, or the SW recommended…
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Is there a way to configure that the techs are not in the drop down lists if inactive - with (I) .... ? That would definitely help for those of us who have used the product for several years.
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Thank you - you are correct, they are looking into the db structure for the solution.
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Did you see this Hotfix - it runs a script to identify your tech accounts - you don't have to install the Hotfix, just use it to identify them.... SolarWinds Web Help Desk 12.5.1 Hotfix 1 =================================================================================== This hotfix addresses a vulnerability that may exist…
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Just had this issue - got SolarWinds involved and they had to edit the db directly to remove the looping. Our experience is once you get that message "System has detected loop in merged tickets. Loop is between these tickets ..." you need to act on it right away since it will cause allot of performance and eventually…
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garciann In case you didn't know this, just wanted to mention that if you go into existing notes on a ticket, then click on the date of the note, there is a button there for Date Override where you can actually change the date on that note. If you do, it shows an asterisk next to the date when the notes are listed in…
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Just logged into Solarwinds site and found the12.5.2 release notes have been posted: SolarWinds WHD 12.5.2 Release Notes - SolarWinds Worldwide, LLC. Help and Support
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Surveys not being sent out are part of this issue, correct? We are noticing a drop in the number of surveys being returned, and troubleshooting has lead us to the conclusion that many are not getting a survey request after their ticket is closed. Techs want their completed surveys - good or bad...
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Thank you for the response, Rob. This is a big issue for us, will continue to expedite the fix through our open ticket. We need an ETA of the fix to let our management know.
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We are experiencing this issue as well. No tickets have changed from resolved to closed after 5 days as configured, since the upgrade to 12.5.1. Also the end user experiences a very long delay after saying YES to whether the issue has been resolved. this is a big deal - did rodegard get a reply about the open ticket?
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Do 12.5 people have to go to 12.6 before 12.7.1? Do you advise to stop in between if so?
