I have noticed a steady decline since the sunburst / supernova exploit came to light. Minimal first call resolution (if you can get into the queue at all).
Many abandoned or dropped calls. Most support reps are off-shore and ask for logs / diagnostics frequently. Call backs are more frequent while the tech "researches the issue". Cases tend to go unresolved.
I have noticed a steady decline since the sunburst / supernova exploit came to light. Minimal first call resolution (if you can get into the queue at all).
Many abandoned or dropped calls. Most support reps are off-shore and ask for logs / diagnostics frequently. Call backs are more frequent while the tech "researches the issue". Cases tend to go unresolved.
