Is it just me or has the level of support changed to less than helpful lately?
Is it just me or has the level of support changed to less than helpful lately?
Yes, I agree their regular support has gone downhill a lot in the past few years. When a case is opened , I generally spend a lot of time making and adding notes, screenshots, and logs that I think would…
I have noticed a steady decline since the sunburst / supernova exploit came to light. Minimal first call resolution (if you can get into the queue at all).
Many abandoned or dropped calls. Most support…
I am based in the UK with premier support and the support remains great to me! I probably put 1 or 2 tickets in a month and all are handled well.
