2 Replies Latest reply on Dec 31, 2015 1:10 PM by billy.ellison

    Custom Ticket Fields - Trigger Requirment

    bkirlin

      I don't see this available but would be happy to find out it is and I just don't know how to do it.  I would like to link custom fields together.  Here is a real world scenario, if I want someone to submit a request for a mobile phone, i want to create a custom field called New/Upgrade and based on what they select make another customer field called "Mobile Phone Number."   If they select "Upgrade" on the first custom field i would like for them to have the field "Mobile Phone number" required.

        • Re: Custom Ticket Fields - Trigger Requirment
          kellytice

          It is not currently possible to link one custom field to another or make one appear based on the selection made in a different custom field.  

          You also can't determine whether a custom field is required based on the chosen selection of another custom field.

           

          The way it is typically handled is by defining/Nesting the Request Types and adding custom fields to the specific Request Types that make sense.

           

          e.g. You could have two different Request Types like this:

          • IT Request -> Mobile Phone -> New                        <- with "Preferred Phone Vendor" custom field associated
          • IT Request -> Mobile Phone -> Upgrade                   <- with "Current Mobile Phone Number" and "Current Phone Vendor" custom fields associated
          • Re: Custom Ticket Fields - Trigger Requirment
            billy.ellison

            As kellytice mentioned, it is not currently possible. I have a similar situation that would make our workflow much more user friendly.

             

            This feature request is available to vote for as well. You can vote here.