2 Replies Latest reply on Jan 11, 2016 2:31 PM by bknight

    Generating Child Tickets Using Auto Rules

    sarndt

      I would like to set up an auto rule that will automatically create a child ticket for a task element when a specific request type is selected and a custom single option field on the ticket is selected.  I've created the action rule and criteria, but don't know how to tell the action to create a child ticket?  Can this be done?  If so, how?

       

      Thanks

       

      Steve